Transfer Suica and other transit or e-Money cards to new iPhone

Apple Pay transit cards (Suica and PASMO) and e-Money cards (WAON and nanaco) are different from Apple Pay payment cards in that a transit or e-Money card prepaid stored value, the card balance, is stored locally on the device and can only exist on a single device, i.e. the truth is in the card not the cloud. Apple Pay credit/debit cards coexist simultaneously on multiple devices, not Suica, PASMO or other stored value transit cards like Octopus, Clipper, SmarTrip, TAP, or e-Money cards like nanaco and WAON.

The Suica Two Step
Quick Start device to device data transfer is the best way to setup a new iPhone but it does not automatically transfer transit or e-Money cards from the old iPhone. It has to be done manually. Fortunately, transferring a transit card to a new iPhone is a simple two step done in Apple Pay Wallet without using 3rd party apps like Suica App. The Suica Two Step is shown below, do the the same for all Apple Pay stored value cards.

Step 1: Remove Suica from Wallet on the old iPhone
On the old iPhone go to Wallet > tap Suica or other transit card > tap ‘More’ ˚˚˚ in the upper right corner > scroll to the bottom > tap Remove This Card. Don’t worry, this does not delete the card. Apple Pay automatically migrates and safely stores the card on Apple Pay iCloud for you.

  • Step 2: Add card in Wallet
    On the new iPhone make sure you are signed in with the same Apple ID, open Wallet and tap “+”
    Tap Previous Cards > confirm the Suica or transit card you want to add is selected > tap Continue
    The registered card name and balance will be showing in the Add Card screen
    Tap Next to add the card to Wallet or tap Add This Card to Wallet Later to cancel
  • Step 2: Add card in iOS 14 Wallet
    If the device is still using iOS 14, make sure you are signed in with the same Apple ID, open Wallet and tap “+”
    Tap Suica or PASMO (if you do not see Suica or PASMO, set your device region to Japan and try again)
    The registered card name and balance will be showing in the Add Card screen
    Tap Next to add the card to Wallet or tap Add This Card to Wallet Later to cancel
    (if you set your device region to Japan to add Suica or PASMO you can restore the region setting to any preference)
  • Apple Watch 2 Step: Transfer Suica from Apple Watch to iPhone and back again
  • For Apple Watch Suica users upgrading to a new Apple Watch while keeping the same iPhone, simply transfer the card from Apple Watch Wallet to iPhone Wallet with Watch app before unpairing the old Apple Watch. After the new Apple Watch is paired, transfer the transit card back from iPhone to Apple Watch.

The Apple support page Add a transit card to Apple Wallet was updated for iOS 15 and covers the above in Move your transit card between devices > How to move your transit card to a new iPhone sections. Use the same steps for e-Money cards:


Troubleshooting

Forgot to delete card on old device
If you forget to delete Suica before wiping the old iPhone when setting up a new one and cannot find your previous Suica Wallet card see: Recover Suica • PASMO and e-Money cards from a lost or wiped iPhone. Other topics can be found on the Apple Pay Suica • PASMO Guide.

Good network connection is very important
Make sure iPhone has a good WiFi or 4G/5G network connection and confirm you are outside of the 2am~4am JST Mobile Suica • Mobile PASMO system maintenance window. Don’t worry about losing your card SF account balance or commute plan information. Apple Pay iCloud and the Suica • PASMO systems preserve all of your card information. Just make sure that you are signed in with the same Apple ID on your new iPhone and Apple Pay is turned on. Remember that even a good WiFi network connection can quickly bog down when setting up a new iPhone, make sure you have a clean connection when adding Wallet cards.

Suica • PASMO card number changes
The Suica or PASMO card ID number may change when transferred to a new iPhone or Apple Watch Wallet. Soft-linked Apple Pay Suica • PASMO services like EX App (smartEX and Express Reservation), Touch and Go Shinkansen and JR East Ekinet Shinkansen eTickets stop working when the Suica • PASMO ID number changes and users must manually update information with each linked service account to re-link services with the new ID #. You can check the last 4 card number digits in the card information section, checking the full number requires a transit card issuer app such as Suica or PASMO app.


iOS 15 Wallet transfer Suica • PASMO to new iPhone