Apple Pay Suica Inbound #5: Dan Frommer Takes Suica for a Spin

As I said before, this global FeliCa iPhone/Apple Watch and Apple Pay Suica thing is going to be fun, for lots of people. Frommer’s tweet perfectly captures the Suica + credit-card-from-home magic of Global FeliCa Apple Pay.

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smartEX Apple Pay Suica Quick Guide

The English language version of JR Central-JR West smartEX, the Tokaido~Sanyo Shinkansen eTicket service launched October 2017. This is a simple guide and review for Apple Pay Suica users.

To understand the good and weak points of smartEX and see if it’s worth using or not, it’s important to look at the whole EX system: smartEX and its older sister service Express Reserve.

Background
smartEX and Express Reserve both operate from the same EX system and provide online reservations and eTicket purchases for JR Central (Tokyo~Osaka) and JR West (Osaka~Fukuoka) that are attached to plastic transit smartcards. Express Reserve is the older of the two. From October 2017 the system was updated so that Apple Pay Suica users can register via Suica App, purchase eTickets in the EX app, and ride JR Central/JR West Shinkansen lines with just Apple Pay Suica. Express Reserve costs ¥1080 a year and is aimed at frequent Shinkansen business travelers offering a variety of discounts.

smartEX is a new sister service that is free but offers limited discounts. smartEX is all about convenience over discounts and is aimed at the occasional traveler. Anybody with Apple Pay Suica, Mobile Suica on Android or regular plastic Japan Transit IC cards (ICOCA, TOICA, etc.) can register them for smartEX Shinkansen travel. You can also use the smartEX just for purchasing regular Shinkansen paper tickets that you pickup at the station.

smartEX Registration
To register and use smartEX you need 2 things: a Japanese transit card ID number and a credit card. Apple Pay Suica users must have Suica App installed to access their Suica ID.

I highly recommend preparing your Apple Pay Suica ID number before smartEX registration. Copy Suica ID in Suica App then paste it into Memo app. It will be one long 17 character alpha-numeric string starting with “JE”. Put a few spaces between JE and the following 15 character string so that you can easily copy just the last 15 characters without JE.


smartEX Registration in EX

JR Central smartEX Registration guide here
The English language smartEX registration process is different from the Japanese registration process: you do registration in the app itself.

  1.  Register name, birth date, email, password, credit card with credit card verification, and transit card ID. Be careful to copy and paste just the last 15 characters of your Apple Pay Suica ID explained above. A collection of EX App registration screen shots is shown below.
  2. Login with your password. Unlike the Japanese EX App, Face ID/Touch ID is not supported. However you can download and use EX from the Japanese App Store which offers full support and works in English.

Your credit card verification step experience depends on your credit card bank; it can be jarring jump to a web page within the app. The transit card ID registration step requires selecting first 2 letters in one field, followed by manually entering the remaining 15 characters of the code in a separate field.

Once registration is complete you can access and update your smartEX membership information in smartEX App. I highly recommend verifying your membership information in samrtEX App to make sure everything is correctly registered.


smartEX eTicket Purchase

JR Central smartEX Purchase guide here
In the login screen enter your smartEX password. The main screen is the Reserve a train search screen set for the current time and place.

  1. Select departure time, station points and tap search
  2. In select train check seat availability then tap the train that you want to ride
  3. Select the kind seating: smartEX Reserve, smartEX Non-Reserve. With Reserve you can choose a seat from the Select seat screen. You can also change the car you want to sit in.
  4. In the confirm your purchase screen tap Purchase

Be careful because once you tap Purchase eTicket purchase is instant. You can change a reservation for free but a refund costs ¥300.


Boarding Guide

JR Central smartEX Boarding guide here
Once you have Apple Pay Suica registered and have purchased a Shinkansen ticket in smartEX all you do is enter the station gate and the Shinkansen ticket gate with Apple Pay Suica. The Shinkansen ticket gate will issue a ‘Seat Information’ receipt’, take the receipt and board your Shinkansen. At the destination ticket gate use Apple Pay Suica for exiting the Shinkansen gate and the regular train gate.

Be sure to hang onto the Seat Information Receipt as it may be valid for other transit from your destination station.


smartEx Weak Points
As the comparison chart explains, smartEX is not about cheap Shinkansen eTickets. Discounts are small, almost full price although smartEX offers slightly better discounts with round trip ticket purchases and advance ticket purchases. If you want the best discounts, buy paper Shinkansen tickets at any discount ticket shop. Other weak points:

  • No Apple Pay In-App support in EX app.
  • No Touch ID/Face ID support. For some reason the English smartEX App version removes the Touch ID/Face ID support of the Japanese EX App.
  • No transit IC card number validation.

The current smartEX registration system has no way to validate Apple Pay Suica ID numbers or any plastic transit card. The only way to find out if everything works is the first time you use smartEX and Apple Pay Suica at the Shinkansen ticket gate. If the number is incorrect your trip ends there, like mine did.

Apple Pay Suica Troubleshooting #2

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C102 Error
When adding Suica to Apple Pay, or moving a Suica from iPhone Wallet to Apple Watch Wallet, it does not appear to load completely and hangs during the “adding/activating” process. This can happen when iPhone has a poor network connection. Suica App or SuicaEng App may show a “C102” error.

First of all make sure iPhone has a robust network connection. If Suica does not completely load in 10~15 minutes, remove Suica from Wallet and add it again.

  1. Make sure your iPhone has a good network connection
  2. Make sure you are not adding Suica during the Mobile Suica maintenance window: 2am~5am local Tokyo time
  3. Make sure you are logged into Apple ID and the iPhone Region is set to Japan
  4. In Wallet remove the Suica that is not loading.
  5. Tap the plus sign.
  6. Tap Next, and then tap Suica.
  7. The Suica card you deleted should be showing with the balance.
  8. Add the Suica to Wallet

The steps are exactly the same as Suica migration to a new iPhone, all on the same iPhone.

If the Suica card deletes from Wallet but appears hung as “Deleting” in the iCloud device list, sign out of Apple ID on your iPhone, restart the device, then login with the same Apple ID.

C110 Error
When an Apple Pay Suica card stops working and displays a C110 error in Wallet try restarting iPhone/Apple Watch. If this does not clear the C110 error, remove the Suica card from Wallet then re-add it.

Siri Clueless with Apple Maps Japan Garbage Data

I use Apple Maps in the field occasionally but warily, like a dog that isn’t house broken despite 5 years of training,  Apple Maps sometimes obeys, sometimes it pees on my leg. In a perfect world Siri would also obey but like one bad dog following another, when Apple Maps goes wrong, Siri goes very wrong.

I was in Nagoya recently to attend a friend’s wedding banquet at Castle Plaza Hotel. Nagoya, aka Toyota Town, is a big city that feels like a country town, everybody grew up there and love it. Landmark places like Castle Plaza are institutions (grandpa got married there) that everybody knows. Except Siri.

At Nagoya station I asked Siri in Japanese for “ Castle Plaza near Nagoya station.” Siri showed me some other places called Castle, none of them in Nagoya. Google Maps got Castle Plaza right away, so did Yahoo Japan Map.

The Apple Maps place card shows the place-name in English: “Castle Plaza.” Apple Maps Japan data supplier, Booking.com in this case, has not followed Japanese place name protocol. Google and Yahoo correctly list the Japanese name as “キャッスルプラザ,” which matches local signage.

Japanese Siri needs Japanese names to find things and it seems to be lurking somewhere out of sight in Apple Maps metadata. A dictation keyword search for “キャッスルプラザ” directly in Apple Maps finds the place, but the same keyword search in Siri does not.

Keyword searches are the trained seals of talking assistants, nothing is more basic: throw it a fish, it honks a horn. Even with an iPhone in Tokyo, keyword search finds the right Nagoya Castle Plaza in Google Maps, Yahoo Japan Maps and Apple Maps, but Siri honks the wrong horn every time.

This means 1 of 5 things:

1) Booking.com is not taking care of their Japanese metadata
2) Apple Maps is not taking care of their Japanese metadata
3) Siri is not taking care of their Japanese metadata
4) Nobody cares
5) All of the above

Take your pick. This is exactly the dysfunction described in Something Went Wrong in Siri’s and Apple Maps Development: One Last Time. Is Eddie Cue OK with a lousy Siri/Apple Maps experience in Japan? Is Tim Cook?

After 5 years they must have some idea of the problem. The only conclusion is  that they are OK with it, Team Apple priorities are somewhere else.

Apple Pay Suica Troubleshooting#1: problems adding Suica

Trouble adding virtual Suica: You might encounter a C007 error when trying to add virtual Suica. The C007 error indicates that you already have a Suica card that was deleted from Wallet but is parked on iCloud. Go to Wallet , tap + and add Suica.

Japanese issue VISA cards: Another problem can happen if you try to add virtual Suica with a Japanese issue VISA. Japanese issue VISA cards cannot be used for adding money to Suica in Apple Pay. Use a different card. VISA cards from other countries work for adding money to Suica.

Trouble re-adding a Suica/Moving Suica from iPhone to Apple Watch
Sometimes Wallet will hang in the last “activating” stage when re-adding Suica to Wallet or when moving a Suica from iPhone to Apple Watch. This means iPhone does not have a good network connection, this is also called a Mobile Suica C102 error. First of all make sure iPhone has a robust network connection and wait 15 minutes. If the Wallet activation does not complete after 15 minutes, remove Suica from Wallet and add it again.

Trouble adding plastic Suica: If you have problems adding plastic Suica to Apple Pay there are well documented tips on the Apple Support page Get help transferring Suica cards to your iPhone or Apple Watch in the “Try to add a Suica card” section.

  1. Your birthdate is required only if you’re trying to add a My Suica or Commuter Suica card to Apple Pay. Use the same date of birth that you entered when you purchased your plastic Suica card.The three basic Suica card varieties are: Unregistered, My Suica and Commuter. Suica App lets you create an Unregistered Suica without a Mobile Suica account but My Suica and Commuter require a Mobile Suica account to create in Suica App.If you lose a plastic Unregistered Suica created at a JR station kiosk, it’s lost for good. My Suica and Commuter plastic Suica are registered with the JR East system when issued and can be re-issued at the station if lost. The re-issue cost of a lost Suica at the station is ¥510.As noted in the Apple page when you add My Suica or Commuter plastic cards to Apple Pay you need to enter date of birth. Apple Pay and the Mobile Suica backend create a kind of “soft” Mobile Suica account when those kind of Suica are added so that they are easily matched to the JR East system and recovered when deleted from Wallet. But there are card naming restrictions to be aware of:

    My Suica and Commuter Suica cards that use romaji names or international phone numbers are not supported. Pasmo and other transit cards are not supported.
    The best thing to do if your iPhone cannot transfer plastic Suica to Apple Pay is to take your plastic Suica the nearest JR station and tell the station attendant that you want to re-issue Suica (with a Japanese name). This is also the thing to do if your plastic Suica card is the very old variety that iPhone cannot read. Re-issue of a plastic Suica at the station is free.

     

    If you are trying to add a second Suica card to Apple Pay, make sure the name on the second card matches the first name on your My Suica and Commuter Suica card. If you have different names on multiple cards, download and register in the iOS Suica app, and call Suica Support at 050-2016-5077.

    When you add My Suica or Commuter Suica to Apple Pay you lose the ability to add an Unregistered Suica. Basically you can only have a single Unregistered Suica in Apple Pay. Anything after that has to be a My Suica or Commuter Suica.

    As noted above if you do not have Suica App and a Mobile Suica account the second Suica card name has to match the first. If you add Suica App and login to Mobile Suica you can edit card names.

    Last but not least please remember that the Suica Support number is Japanese Language only.

  2. Make sure that your plastic Suica card is resting on a flat non-metallic surface. Rest the top of your iPhone on the middle of the Suica card. Keep it there until the transfer completes, which can take up to a minute. It might also help to hold your Suica card and iPhone in your hand.
    Non-metallic is the keyword here.
  3. Make sure that the value on your Suica card doesn’t exceed 19500 Yen.
    The Suica card pre-paid (SF) balance limit is ¥20,000.
  4. You can add a credit card with a Suica balance by tapping Credit or Prepaid Card in Wallet. Only the credit card will be added to Apple Pay. The Suica card cannot be added, and the balance of the Suica card remains on the plastic credit card.
    JR East View Cards are combination credit card/Suica card. When adding a combination card to Apple Pay only the credit card portion is added.
  5. Certain Suica cards (like Student Commuter Suica cards) might need to be verified before you can add them to Apple Pay. For additional functionality of Suica cards in Apple Pay, download and register within the Suica app on your iPhone.
    Be aware that Suica App is Japanese only. Go to my Suica App guide page for English language help. Student Commuter cards are complicated because Apple Pay Commuter Suica purchase and renewal requires a credit card and 18 is legal age for credit cards. Student can work around the no-credit card problem with using a JCB Line pre-paid card registered in Suica App. The student verification process is explained in Japanese here.