Apple Pay Suica Troubleshooting #2


C102 Error
When adding Suica to Apple Pay it does not appear to load completely and hangs during the “adding/activating” process. This can happen when iPhone has a poor network connection. If Suica App is installed it may show a “C102” error.

If Suica does not completely load in 10~15 minutes do the following:

Leave Wallet in that state until 5am Tokyo local time
This allows Mobile Suica Cloud to completely load your Suica information during the 2am~5am maintenance down time.

Then do the following:

  1. Make sure your iPhone has a good network connection
  2. Make sure you are not adding Suica during the Mobile Suica maintenance window: 2am~5am local Tokyo time
  3. Make sure you are logged into Apple ID and the iPhone Region is set to Japan
  4. In Wallet delete the Suica that is not loading.
  5. Tap the plus sign.
  6. Tap Next, and then tap Suica.
  7. The Suica card you deleted should be showing with the balance.
  8. Add the Suica to Wallet

The steps are exactly the same as Suica migration to a new iPhone, all on the same iPhone.

C110 Error
When an Apple Pay Suica card stops working and displays a C110 error in Wallet try restarting iPhone/Apple Watch. If this does not clear the C110 error delete the Suica card from Wallet then reinstall it.