2021-10-5 Notice: Apple Pay Suica and Apple Pay PASMO recharge and other services were down for 7 hours due to an Apple Pay outage, now fixed. If you have remaining outage related issues see the Basic Troubleshooting guide.
The first thing to do if you lose an iPhone is put the device in Lost Mode from iCloud.com or another iOS device. Lost Mode disables Apple Pay. If you find your iPhone, great; but how can you recover your transit card when your iPhone is lost or stolen for good, or accidentally wiped? No matter what the situation, Apple Pay iCloud has you covered and keeps your Suica or PASMO safe on iCloud until you are ready to use it again.
Delete Suica • PASMO from iCloud
If iPhone is lost or stolen for good, go to iCloud.com and sign in with the same Apple ID used for Apple Pay Suica • PASMO. Go to Settings>My Devices and select the lost iPhone:
- First delete your Apple Pay cards. This should bring up a Wallet confirmation, confirm and delete your Apple Pay cards, it may take a few minutes to process completely.
- After Apple Pay Suica is successfully deleted, delete the lost iPhone device from My Devices.
The same operation can be done on another iOS device or Mac, the process is the same: delete Apple Pay cards from the lost device first, let it process, then delete the device.
Restore Apple Pay Suica • PASMO
Restoring Suica • PASMO is exactly the same as migrating to a new device. Once you successfully delete Suica • PASMO on the lost iPhone, or if you have wiped iPhone and want to restore Suica to the same device or a new device, simply add Suica in Wallet in iPhone.
iOS 15 Wallet
Suica • PASMO will show up as a card option in iOS 15 Wallet Previous Cards: tap “+” > tap Previous Cards, confirm the cards you want to re-add are selected and tap Continue.
iOS 14 Wallet
Suica • PASMO should show up as a card option in Wallet > Card Type. If you don’t see Suica as a card type option, set iPhone Region to Japan then try adding Suica or PASMO again. After successfully adding cards to Wallet the iPhone Region can be restored to any user preference.
Card Already Exists in Wallet
If for some reason you are having difficulty re-adding Suica • PASMO to iPhone and see and a Wallet error message like, “this card already exists in Wallet,” in the last step of the adding process: sign out of iCloud, restart the device and sign back into iCloud with the same Apple ID. This will clear up any problems.
If you see ‘Card Unavailable’ it means the card is fine but there are some issues that the Mobile Suica • PASMO systems needs to clear during the offline maintenance window. Simply wait for the end of the next maintenance window: 2am~5am Japan Standard Time, or 24 hours, then re-add Suica • PASMO.
Card number changes
Suica • PASMO card ID numbers can change when removed and re-added to Wallet. Softlinked services like EX App (smartEX and Express Reservation), Eki-net Shinkansen eTickets and Touch and Go Shinkansen stop working when the ID number changes and you need to update the linked IC card registration information to re-link the services.