Important Suica App update due October 10

JR East announced an important Suica App update that will drop immediately after the early morning Mobile Suica maintenance window that ends 5:30 am JST. The new version is Suica App v 2.3 with seemingly minor app UI changes but has big updates on the cloud service side. The new features are:

  • Mobile Suica password resets can be done from Suica App. Finally. Until the new system becomes operational, ‘I forgot my password’ resets can only be done with a web site form or calling the Japanese only, hopelessly overloaded Mobile Suica Call Center.
  • Mobile Suica members can cancel their account without logging in. This is very convenient for users who want to switch to Android devices. Because of the way Apple Pay and Mobile Suica are integrated, users have to cancel their account and set up a new one for Android use.
  • Mobile Suica members can see Suica cards parked on the Mobile Suica cloud. This is extremely useful to have in case you delete Suica on one device but have yet to load it onto a new one, or forgot you even had another Suica card. Anything parked on the Mobile Suica cloud will all be there and visible in Suica App.

There are great new features and I look forward to using them. It should also help free up the overloaded Mobile Suica Call Center as users can take care of mundane Suica account management without calling in. It would be great if the Apple Pay Suica performance enhancing iOS 12.1 update drops at the same time.

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