There are many iPhone X owners in Japan with the Suica NFC problem who are simply not aware of it for various reasons (and this blog is far too small to make any difference). And then there are the holdouts: iPhone X owners with Suica problem devices who know what the problem is, know the Japanese language coverage of it on this blog, but refuse to go to Apple for an exchange. To me, the holdouts are the most distressing aspect of the iPhone X Suica NFC problem.
Everything in life is a choice and that is theirs to make. But I do understand the feelings behind that choice. There is no guarantee that any of my iPhone X Suica problem reporting is correct, there is no independent verification out there. Only Apple can do that.
The holdouts feel that Apple, and only Apple, is responsible for going public with the iPhone X Suica problem with an offer to fix it. In other words, Apple should take care of customers who bought an expensive Apple device, Apple should be pro-active about fixing customer problems with those devices. Apple should come to them, instead of them wasting time dealing with the Apple tech support runaround. I completely agree.
One of the iPhone X Suica problem holdouts is moving to Android, there are undoubtedly more. For him, iPhone X has been an endless parade of disappointment. I wish him well and a better NFC experience on his next device. One thing I can say about Japanese customer habits: once they drop something, they never go back.