New JR East Shinkansen eTicket service is a bumpy transition

Three new Suica App system notices spell out the end of old style in-app Shinkansen ticket purchases ending March 13 for the new JR East Shinkansen eTicket service launching March 14. The switchover is going to be bumpy and clear as mud. A quick list of things to be careful of:

The Bad Ugly

  • Automatic Apple Pay Suica ID# linking is dead
    You have to manually enter your Apple Pay Suica # in the fugly Japanese only Eki-net online site (not the iOS app). Unfortunately copy/paste from Suica App does not work well because the first 2 letters of the string must be entered via pull down menu (macOS) or scroll wheel (iOS) and the entry field cuts off the final 2 digits of the string. This is stupid UI design in the smartphone era.
  • Suica App Shinkansen in app purchases are dead, new eTicket Shinkansen reservations/purchases have to be made online in Eki-net. The current version of iOS Eki-net has not been updated yet and is only for old style ticket reservations and purchases.

The Good

  • All major transit IC cards can be registered for JR East Shinkansen eTickets on the Eki-net site.

The Missing
From a system standpoint it’s clear that locally processed Shinkansen tickets directly downloaded to Apple Pay Suica/Mobile Suica are over. All JR systems will use the same smartEX approach of soft-linked transit IC card numbers with the eTicket information stored on the cloud.

We are losing Suica App Shinkansen in-app integration, iOS Eki-net app is not plugged in with Shinkansen eTicketing, taken together with backend system changes I guess JR East is breaking eggs to make a new omelette. Will things end end up bigger and better?

JR group cooperation is a classic cat herd, Shinkansen lines might be connected but they don’t appear to be cooperating on a deep level to integrate eTicketing systems, at least not from the outside. This needs to change. The JR East press releases details the Shinkansen eTicket system merger with JR West which operates the Toyama~Ishikawa section of the Hokuriku Shinkansen. There are a few minor updates on the JR Central EX system, details on the EX site (Japanese), but nothing that indicates more interoperability.

The challenges of operating a massive ticketing system smoothly while rebuilding it must be huge. It will be a longish migration of many moving pieces and even though we know what is going away, it’s not exactly clear what the finished service will include. Let’s hope JR East is up to the job when the real fun starts on March 14, and stay focused while aggressively fixing the inevitable bugs and problems during the transition.

UPDATE
Right on cue JR East Eki-net and JR West e5489 systems have been experiencing occasional credit card processing problems for Shinkansen ticket purchases. These 2 systems are being integrated for Shinkansen eTicket service.

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