A reader asked me about using face masks with Express Transit. The great thing about Express Transit with Suica and Octopus is that the user doesn’t need Face ID or Touch ID to use transit or buy stuff. It’s very convenient to have, especially in our face mask era. iOS 13.5 added a small Face ID tweak for easier passcode entry when wearing a face mask. It helps with the basic unlock but for me regular Apple Pay authentication is still a pain.
The reader wanted to know if the iOS 13.5 Face ID tweak affected Express Transit. It does not. You don’t need Face ID to use Apple Pay Express Transit. But Face ID needs to be ‘on’ in order for Express Transit to work and finding the right information on Apple support pages is a little confusing. The reference page you want is If Face ID isn’t working on your iPhone or iPad Pro>If you need to enter your passcode:
The key sentences are outlined in red. Wearing a face mask is not a problem with Express Transit and Face ID turned on. However, “five unsuccessful attempts to match a face,” turns off Face ID and Express Transit. You need to enter your passcode to turn on Face ID and Express Transit again.
Unfortunately turning off Face ID wearing a face mask with five unsuccessful attempts without realizing it is easy to do and trips up a lot of Express Transit users who are not aware of it. That’s why I suggest turning off the ‘Raise to Wake’ option in Settings > Display & Brightness. Doing so reduces the chance of ‘five strikes’ and makes Face ID with face mask life a little easier.