As usual, I tried to get on the train using Apple Pay Suica at the ticket gate, but it didn’t respond at all and I got stuck. At first I thought it was because I was wearing a thick coat, so I held it up again, but there was no response … When I checked the Wallet app, all the credit cards and Suica were gone.
It sounds like he was using Suica on Apple Watch. Sakakura goes on to helpfully explain what can cause this and how to get your Wallet cards back. The most common cause for a lost Wallet is signing out of Apple ID. Another cause is turning off the passcode. As he points out, the notification warning when signing out of Apple ID or turning off the passcode is vague, it doesn’t specially say you are about wipe your credit cards and Suica from iPhone. Some users are not fully aware of the consequences and proceed, only to be rudely surprised when they find Wallet is empty.
In all cases it is easy to restore a lost Wallet. Sign-in to Apple ID, set a passcode, go to Wallet, tap + , tap Previous Card and re-add the listed cards. Suica is easier to re-add as there are no terms and conditions or security code steps involved. As always make sure iPhone has a robust network connection when adding Wallet cards.
Another issue to be aware of with Suica and PASMO is Express Mode deactivation without realizing it. This happens when iPhone Face ID has 5 false reads (easy to do when wearing a face mask), when Apple Watch is off the wrist, or when the iPhone side buttons are inadvertently pressed in a snug fitting pocket (often aggravated by the phone case).
One oddity I have encountered using Apple Pay Suica on Apple Watch is wrist band fit. Apple Pay Suica on Apple Watch works fine at the transit gate under layers of winter cloths but Express Transit is sometimes deactivated with a looser fitting band. I like wearing the braided sports loop but it tends to stretch over time and become loose compared with the snug fitting solo loop. On a recent trip I had to constantly enter the Apple Watch passcode as my winter coat sleeve layers pulled the loose fitting braided sport loop enough to fool wrist detection. From here on I’m sticking with cheaper, more reliable solo loop which never has this problem.
Here are some guides dealing with re-adding Suica and PASMO:
The app requires a Japanese Individual Number Card (My Number Card) to issue a vaccination certificate which is linked to individual vaccination information. The process offers 2 options, domestic use and international use. Issuing a certificate is simple: select options, enter the user set My Number PIN and read the physical My Number Card. The International option requires a reading a passport number.
Users report success getting an issued certificate into Wallet but the process is somewhat manual. If you don’t get a Wallet prompt, do an in-app scan of the Smart Health QR Code to load it into Health and Wallet apps.
My own experience with the app was not good. I have vaccinations and a My Number Card, but get a 60910 error when I enter my PIN and read the card. Some My Number Card naming conventions, such as such as maiden + married names, or mixed English and Japanese are not accepted by the app for certificate issue.
The app support details explain this kind of issue can only be fixed with a visit to the city hall office where city officials update the registered My Number Card name information. The issue appears to affect more than a few people. The Digital Agency updated their website later in the day and told IT reporter Junya Suzuki that an app update is coming soon to address some unspecified naming issues, however the basic name limitations remain listed on the website and app.
We shall see…knowing my luck I’ll probably have go to to the local ward office records section anyway to get a real fix. I’ll report gory details later if I do.
UPDATE2021-12-22 A number of issues have cropped up since the apps release. It seems that the Digital Agency subcontractor made mistakes, or failed to find them in their rush to get the Vaccination Certificate App out. Most likely there wasn’t proper subcontractor oversight or review, and iOS development appears to have taken a backseat to Android. The name issue is related to limitations in the current JP ePassport format. The timing is questionable as Japan is entering a gray zone regarding who should get booster vaccinations and when. Until that’s settled vaccination certificates are pretty useless for domestic use.
Certificates are not added to Wallet automatically, it is done via an in-app scan of the SHC QR Code, not the VDS-NC one.
The app handles SHC code incorrectly and produces a SHC record that wrongly juxtaposes ‘family’ and ‘given’ names in Roman letters (fixed in v1.04 update).
Instead of reading ePassport data via NFC, the app uses OCR. Verification could be done with a NFC read of all ICAO MRTD (ePassport) information but the app does not do this. Instead the only requirement to get a passport read is a valid MRZ (machine readable zone) read of the birthdate that matches the birthday what gets read from the My Number Card.
JP ePassport format does not support maiden + married names (by design) and this is the given reason why OCR is used instead of NFC. The JP ePassport name limitation also the reason why the current version of the app refuses to issue vaccination certificates when the My Number Card contains such name combinations. (fixed in v1.08 update)