Apple ads tailored for Japan are kinda rare so it’s nice that Apple Watch Series 4 gets a Tokyo workout ad for ‘closing your rings’ with a regular Tokyo workday:
Take the subway station stairs instead of the escalator. Bonus points for Oedo subway line users where the stations are built so deep you feel like you’re taking the stairs to Mt. Fuji to get to the exit.
Take the stairs instead of the elevator at the company office building, preferably an older office building with fewer floors.
Walk to the destination instead of taking a taxi. Everybody in Tokyo did this after the earthquake struck on March 11, 2011, a sight I will never forget.
Clever as the ad is, I still dock it a notch for failing to show that other great Apple Watch in Japan feature, Apple Pay Suica.
If your Suica card is set as your Express Transit card, simply hold the top of your iPhone or Apple Watch within a few centimeters of the ticket gate scanner when you enter and exit. Your iPhone or Apple Watch must be turned on, but it doesn’t have to be connected to a network. You don’t need to wake or unlock your device or open an app when you enter or exit the ticket gates. You’ll see Done and a checkmark on the display.
This works for store purchases too. iPhone X/XS/XR users who dislike the Apple Pay double click side button Face ID gesture really appreciate the simplicity of Express Transit Suica. Express Transit is also secure:
Suica can only hold up to ¥20,000 at a given time
Express Transit is not enabled until the iPhone passcode is entered and Touch ID/Face ID enabled after turning on the device
Express Transit is disabled when Touch ID/Face ID is disabled
The video below illustrates Express Transit security on iPhone X:
iPhone is powered on, Face ID not yet enabled
Face ID enabled, Express Transit off
Face ID disabled via the side buttons, Express Transit disabled
As the video is made to show, Apple Pay Suica without Express Transit is awkward and almost useless. Express Transit on iPhone requires Face ID/Touch ID to be activated and enabled. You will need to enter a passcode to re-activate Face ID/Touch ID and Express Transit in these situations:
The device has just been turned on or restarted.
After five unsuccessful attempts to match a face.
After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.
The device hasn’t been unlocked for more than 48 hours.
The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours.
The device has received a remote lock command.
Be careful if you wear a face mask, as you can easily disable Face ID without realizing it. I also find that putting iPhone X, XS, XR in a fairly snug pants pocket can sometimes press the side buttons enough to disable Face ID. Face mask users can mitigate this by turning off Raise to Wake or Face ID for unlocking iPhone, be sure leave it on for Apple Pay.
Express Transit Security on Apple Watch Apple Pay Express Transit security on Apple Watch is different from iPhone. There is no Face ID/Touch ID on Apple Watch, instead of that Express Transit on Apple Watch requires the passcode and Wrist Detection to be on and activated. Once Express Transit is activated on Apple Watch, it still works when removed from the wrist for up to 5 minutes. After the 5 minute mark Express Transit is disabled and requires the passcode to be activated again.
Suica Auto Charge Security Suica Auto Charge is one of the extra Apple Pay Suica features users can add with Suica App and a JR East View card. You might think that Suica Auto Charge used with Express Transit is a security risk but Suica Auto Charge has some interesting security limitations.
Auto Charge only works on Suica and PASMO region transit gates. It doesn’t work on transit gates outside of the region, store purchases, vending machines, etc. This limits Suica Auto Charge to riding trains in the Tokyo area. The daily Auto Charge limit is ¥20,000. If somebody swipes your iPhone only the Suica balance is at risk and you can disable Suica instantly by putting iPhone in Lost Mode.
JR Central offers the EX App for Shinkansen online eTicket purchases that can be linked with Apple Pay Suica for travel on Tokaido (Tokyo~Osaka) Sanyo (Osaka~Hakata) Shinkansen. EX has 2 different kinds of accounts that can link with Apple Pay Suica: smartEX and Express Reserve.
The 2 different kinds of EX accounts that link with Apple Pay Suica have some important differences:
Express Reserve: membership costs ¥1,080 a year but offers a wide range of ticket discounts. Registration is done via the Japanese language only Suica App and Express Reserve only accepts Japanese issue credit cards.
smartEx: membership is free but discounts are limited. Online registration is offered in Japanese language and English language and smartEx accepts a wide variety of credit cards from Japan and other countries.
EX App from the Japan App Store offers more features: Japanese and English support, login support for all EX services: Express Reserve (Express Card), smartEX and JR West Card, and Face ID/Touch ID support, but does not support direct account creation/registration.
EX downloaded on App Stores outside of Japan support smartEx account creation/registration in the app, but do not support or Express Reserve login or Face ID/Touch ID login.
All versions of EX do not support Apple Pay for In-App eTicket purchases.
smartEX Registration To register and use smartEX you need 2 things: a Japanese transit card ID number and a credit card. Apple Pay Suica users must have Suica App installed to access their Suica ID.
I highly recommend preparing your Apple Pay Suica ID number before smartEX registration. Copy Suica ID in Suica App then paste it into Memo app. It will be one long 17 character alpha-numeric string starting with “JE”. Put a few spaces between JE and the following 15 character string so that you can easily copy just the last 15 characters without JE.
Register name, birth date, email, password, credit card with credit card verification, and transit card ID. Be careful to copy and paste just the last 15 characters of your Apple Pay Suica ID explained above.
Login with your password. Unlike the Japanese EX App, FaceID/Touch ID is not supported. However you can download and use EX from the Japanese App Store which offers full support and works in English.
The Suica App sign up process is not difficult but requires decent Japanese reading ability, patience and a JR East View Card already registered in Suica App. With that in place and your 4 digit View Card PIN number on hand, tap the Suica App View Express menu, then tap View Express Register.
The View Express Register section will instruct you to enter 4 digits of your PIN number in a random order.
Once View Express Register is successfully completed wait 2 weeks for JR Central to send your View Epresss Express Reserve IC card.
After receiving your View Express IC go to Suica App and tap Express Reserve. You are bumped to Safari and have to tap the agree-service connect button near the bottom. After tapping the button you are taken to the mobile Express Reserve login site.
Tap the text line just below the orange login banner that reads: “Mobile Suica users accessing Express Reserve for the first time touch here.”
This takes you through a quick registration process where you enter an email address and receive a mail with a special smartphone registration link. Tap the link then enter your View Card number/expiration date and a password. When completed you receive an Express Reserve member ID.
EX App An interesting and important difference from smartEX is that registration via Suica App automatically registers the Apple Pay Suica card ID with the EX system.
Once registration is complete, use the EX App downloaded from the Japan App Store for Express Reserve Shinkansen ticket reservation and purchases. Be sure to login to EX App with your Express Reserve member ID and password using the Express Card sign-on option. You can also login with a smartEx account.
If you ride JR Central – JR West Shinkansen lines more than 1~2 times a year and have a View Card, Express Reserve ticket discounts are worth the registration via Suica App Express Reserve. Happy transit!