Garmin Pay Suica went live May 21, effectively breaking the 4 year Apple Watch/Apple Pay Suica monopoly. As any Apple Watch user in Tokyo will tell you, Apple Pay Suica is the killer Apple Watch app. The real secret of course is Express Transit payments. Even now I get the occasional oh and ah from store staff when I hold Apple Watch up to the reader. They really appreciate the speed and social distance. So do I.
Since Garmin only does smartwatches, there are inherent limitations and big differences from Apple Pay Suica: (1) there is no way to transfer a plastic Suica to Gamin Pay, users have to create an account and a new virtual Garmin Pay Suica card, (2) Garmin Pay Suica does not support Suica Commuter Passes, (3) Garmin Pay Suica can only be recharged with Google Pay, (4) Garmin Pay Suica is limited to Japanese Garmin models, it is not global NFC like iPhone and Apple Watch.
Garmin Pay Suica limitations limit its appeal for iPhone users who already have the full range of Mobile Suica service on Apple Watch. It’s a boon for Android users who have lusted after a Suica smartwatch. It very weird that it has taken 4 years for Android based device makers to even attempt matching the killer combo of Apple Watch and Apple Pay Suica. I hope Garmin works to improve the service and remove the limitations. Android users would really appreciate having the full Mobile Suica experience on a smartwatch.
UPDATE: there’s some gray area whether all Asian models support Suica or just the devices sold in Japan. I’ll update any discoveries here. Other limitations like Suica Commuter passes are also interesting and suspect they shed some light on the Google Pay~Osaifu Keitai relationship. In many ways Google Pay Suica is a UI skin on top of the Osaifu Keitai stack. In the case of Garmin Pay, no Osaifu Keitai stack means no Commuter Pass support even though it depends on Google Pay for recharge.
Everything changed the moment the Japanese Government requested school closure to prevent the spread of COVID-19 on February 27, 2020. In Japan, as in the rest of the world, social distance, face masks and rigorous hand washing are now mandatory daily routine. Anything we touch is suspect. This includes money. This is why the COVID-19 crisis will rearrange the contactless payments landscape in Japan very quickly. Nobody wants to risk becoming sick from handling money or tapping public touch screens when they can pay without touching anything.
Fortunately for Apple they made a very smart move with the new iPhone SE that incorporates the A13 Bionic with Touch ID. For customers in Japan iPhone SE with Touch ID Apple Pay is the device that perfectly fits current conditions offering the best Apple Pay and Suica experience with Express Transit power reserve plus other good features, at a budget price. For many in Japan, and likely everywhere, Apple Pay use with face masks is a very important decision factor for purchasing a new device. It will likely be a factor in Apple’s bottom line the rest of the fiscal year.
Unfortunately most tech reviewers are still living in the past era of 3 months ago. This is understandable, but good reviewers should take everything into account. That’s why we read them. That’s why I was disappointed when John Gruber, who usually writes great stuff, completely blew it for me with his iPhone SE analysis/review/think piece that does not mention the face mask Face ID vs Touch ID issue at all. That’s the baseline purchasing decision point now. If Gruber needs to think about the issue, fine, but Face ID vs Touch ID in the face mask era is a huge factor buying any iPhone now and he didn’t cover it, any iPhone SE review that doesn’t cover that is worthless.
I must point out here that Touch ID works just fine while wearing a face mask, and Face ID doesn’t work at all. That’s been a consideration for medical professionals and citizens of countries with a culture of face-mask-wearing ever since Apple introduced Face ID with the iPhone X in 2017. Now it’s a consideration for literally billions of us around the world. That’s not enough to even vaguely make me, personally, consider switching to the SE as my personal phone. But your mileage may vary, especially if the nature of your work requires you to wear a face mask all day, not just while out of the house on brief excursions. (But such jobs might also require gloves.)
A culture of face mask wearing eh? While not a snub, it sure feels flippantly dismissive. The footnote escape is a classic way of avoiding serious discussion, or taking the time to investigate the issue deeply for the benefit of his readers, or how it plays out here on regarding iPhone design and technology. iPhone SE is the most important product Apple is releasing this year. The reasons behind it’s unfortunate success deserve proper review and analysis.
All the top US tech iPhone SE reviews are similar and don’t go deep on it, in other words have fun with Face ID Apple Pay with face masks folks. Meanwhile here in Tokyo, stores are refusing entry for customers without face masks.
Like most people staying at home I’m trying to put downtime to good use, catching up on review videos. I came across the Apple Watch Journal channel on YouTube and highly recommend it to any Apple Watch user with some Japanese ability. It covers all kinds of tips and functions with a keen focus on smart efficient use. The delivery is tight, simple, well organized and wonderfully narrated. Videos covering Japan only services like Suica, Line and dPoint are well worth the time investment.
The standout is the Apple Watch Suica video, rightly called ‘the killer Apple Watch app.’ I cannot agree more especially in these COVID-19 social distancing times. Suica on Apple Watch is stress free without the hassle of using Face ID Apple Pay with face masks. I even learned a few new things like Suica auto charge works without a network connection. It’s hard to believe that after all these years the competition has yet to match Suica on Apple Watch. Apple Watch Octopus will be a killer app for Hong Kong users when it arrives there, hopefully soon. The 12 minute video covers:
0:46 Apple Watch版「Suica」の基本的な使い方 (Apple Watch Suica Basics) 2:27 Apple WatchとiPhoneで併用する際の注意点 (Gotchas using Suica on both iPhone/Apple Watch) 4:16 Apple Watchがロック状態、Suicaは使える？(Using Suica when Apple Watch is off wrist) 6:46 Suicaは画面側でタッチしなくても使える！(Apple Watch Suica and wrist positions) 7:45 Apple Watch単体（オフライン）でも使える！(Apple Watch Suica works without network) 8:45 JR東日本の新型改札、Apple Watchの使い勝手は？(Using Apple Watch Suica on the new JR gate) 11:08 Apple Watchを「右手」で使う方法 (Using Apple Watch on the right wrist)
The new JR gate section is particularly interesting and fully covers what is sure to be a sore point with many left wrist Apple Watch users: the reader is on the right hand side and the slanted position makes it impossible to comfortably reach over with the left wrist. After running through many left wrist use cases, the narrator simply concludes, ‘let’s learn to wear Apple Watch on right wrist, it’s not that hard,’ and devotes the last section with some right wrist tips.
Another video does an excellent job of covering the recent Wallet addition of dPoint contactless point card. All the Lawson POS systems options are explained with some very helpful tips dealing with dPoint and PONTA point cards on Apple Pay Apple Watch.
UPDATE For the very first time ever Apple Watch Suica could be in for some serious competition next month with the planned release of Garmin Pay Suica. If you need any proof that Suica is the smartwatch killer app for Japan, this is it. Any smartwatch without it is a nonstarter. It’s an encouraging sign that Garmin is advertising Google Pay for the Garmin Suica recharge backend for linked Android devices and suggests they might have larger FeliCa ambitions than Japan. We’ll see if the competition is truly catching up to Apple Watch Suica in May.
When iPhone X came out in November 2017, IT journalist Tsutsumu Ishikawa named Suica the Apple Pay winner. What he really meant to say was that Suica Express Transit was the only easy way to use Face ID Apple Pay. It took me a long time to get used to Face ID Apple Pay but now with the COVDID-19 crisis and regulation face masks, the choices are back at square one: (1) yank down the face mask to Face ID anything, (2) use a passcode instead, (3) use Apple Pay Suica set with Express Transit. Yeah, the last one. More people have Express Transit now in China, TfL-land and little bits of the MTA OMNY system but nobody has it for purchases. Except Apple Pay Suica, still the only Express Transit card for contactless payments at stores.
In the sudden era of face masks and plastic curtained checkout areas, dealing with Face ID as little as possible, and using Apple Pay Suica as much as possible, makes life easier and safer: experts in Japan instruct people not to touch face mask surfaces and you don’t want to be yanking down a face mask to use Face ID Apple Pay at close proximity checkout. The interim solution is Apple Pay on Apple Watch which does not use Face/Touch ID at all. But there is that social distance problem: your arm has to reach the reader. That’s the thing about NFC, it’s close proximity technology. So are QR Codes.
The Touchless Distance When I first saw the NTT Docomo Ultra Wideband Touchless Mobile FeliCa demo I though why would anybody want to pay a few feet away from the reader? Outside of paying while sitting in the drive thru I could not think of a reason. After living with Face ID, face masks and COVID-19 social distancing, I see the reason now at every checkout at every store. I want it. You will too (the 1:20 mark):
And for cars too, CarKey will work like this at some point (0:13 mark):
Touchless Transit Gate vs Facial Recognition The COVID-19 crisis upends another Face ID related technology fantasy: facial recognition transit gates. NEC is working on face recognition that works with face masks. If anybody can deliver viable face recognition with face masks NEC will certainly be one of the first, but there are cost, performance and privacy issues to consider for transit gates: how fast is the transaction speed, how well does it scale for commuter rush, how do you register faces? Who controls all that transit gate face data and is it stored domestically or data farmed out internationally?
Mobile FeliCa and MIFARE Touchless is the same device level security model we have now with Apple Pay Suica and Student ID, and what we will have with CarKey and shared ‘keys’. UWB is a new hardware layer on top of what already exists, it bridges the NFC infrastructure and contactless payment methods we have now and extends it to the future instead of junking it.
Osaka Metro plans to have face recognition transit gates deployed in time for Osaka Expo 2025. It’s a risky transition plan. Touchless transit gates are the safer bet. Sony, Docomo, NXP, JR East, JREM are doing the necessary hardware and software development with the same embedded secure element security and local processing architecture we have now. Osaka Metro can buy the finished goods from them instead of reinventing the wheel.
Fixing Face ID Shortcomings On the smartphone side Apple already has the Ultra Wideband U1 chip in iPhone 11. The next step is Apple Pay support as outlined in the iOS 14 Apple Pay post. I hope Apple uses the opportunity of adding UWB Touchless Apple Pay to enhance Face ID with improved technology and controls. Express Card/Express Transit is the Apple Pay method to bypass Face/Touch ID for transit, purchases (Suica) and ID door access (Student ID and CarKey). Extending the Express Card/Express Transit model as much as possible, while keeping the high level of security, is one practical way Apple Pay can address some of the Face ID in face mask era pain points.
Last but not least I don’t see Open Loop transit ever working with Touchless technology. Open Loop will likely remain a NFC only service because EMVCo partners are invested in lower common hardware standards like ISO14443 and plastic cards and probably loath to update them. Certainly they don’t want to lose the plastic card issue business because it’s more profitable than issuing digital ones. EMVCo certainly didn’t see the current situation coming, nor did Apple of course. But then again who did?
iOS 13.5 beta 3 has a Face ID tweak: when it detects a face mask it no longer delays the swipe up Passcode pop up with a 2nd read attempt, it goes straight to Passcode pop up. This small tweak remove a tiny bit of Face ID with face mask stress, but tiny things add up when unlocking iPhone many times a day. But for me Passcode pop up was only one stumbling block, a second bigger stumbling block is Passcode entry via the numeric keyboard.
There is a curious lag between what your fingers are tapping, the feedback click sound and what tap the iPhone actually registers. If you closely inspect the visual tap feedback, it flashes white then fades slowly, while the click just clicks.Taken all together, my brain wants to type fast and tells me the my 2 thumb input is going fast, but the iPhone Passcode numeric keyboard wants me to type slow with 1 thumb. Perhaps it’s just me but I only get correct passcode entry 50% of the time unless I slow way down and type with 1 thumb.
Overall the Face ID with face mask tweak seems more for iPhone unlock, it’s much less useful for Apple Pay. I hope Apple continues to tweak Face ID before iOS 13.5 ships but the reality is Apple can’t do very much in a short time.
John Gruber had an interesting observation regarding another iOS 13.5 beta 3 tweak, this one for Group FaceTime:
methinks a lot of folks at Apple (executives included) are using group FaceTime chats more than ever before lately, and have realized that in practice, especially in larger groups, it’s not a good experience.
Unfortunately it’s the same for Face ID: Apple is only addressing it because Apple execs are wearing face masks. It’s very frustrating that Apple is only dealing with the Face ID with face mask issue now that it’s on their face. Customers in Asia have been wrestling with it since iPhone X day one November 2017. At any rate I hope Apple puts the experience to good use for a better future version of Face ID.
Changing the iPhone region to add Apple Pay Suica confuses a lot of users. Many are not familiar with region settings and what they do, and it’s far too easy to think that a Japan region setting is a requirement to use Apple Pay Suica, which is not the case. When it comes to iOS 13 Apple Pay and NFC switching, the region is a simple filter so that user only sees Apple Pay card options for a given region, not the whole Apple Pay world. In this situation region setting becomes a stumbling block, most inbound iPhone users are probably not even aware that they can add and use a deeply useful Japanese contactless digital transit card with a few finger flicks.
This is a problem because the current iOS Region preference setting mixes 2 different job functions. Twitter user Zetton neatly explained the issue: the iOS Region setting defines the cultural space the user lives in and how iPhone treats some data, but Apple Pay uses regions in a different way to show available location options. It is this user cultural space vs current location option dichotomy force fitted into a single region setting, that confuses users. This is why JR East created the one time use SuicaEng app that completely dispenses with region settings for adding Suica to Apple Pay. iOS 13 rolled direct Suica card creation into Wallet, look ma no apps, but the ‘change region setting to Japan’ to add Suica downside was still there. Until now.
There are signs that Apple is working around the region problem by presenting location aware ‘add Suica’ Wallet notifications. It’s not universal and impossible to test if you already have Suica, but it seems the separate ‘add Suica’ option also appears in Wallet based on user location in Japan, regardless of region setting.