iOS 14.5 Face ID impressions

It was just a year ago when iOS 13.5 introduced a small Face ID UI tweak that bypassed Face ID and went straight to the passcode entry screen but over time I did not find it very useful. Face ID took longer and longer to bring up the passcode entry screen, as if it was trying to look past the mask. While it was good that Apple finally acknowledged Face ID shortcomings with face masks after ignoring complaints from Asian users, it took a health crises to force Apple to do something about it. In the end it didn’t change anything.

And now we have iOS 14.5 with Face ID ‘Unlock with Apple Watch’, another stop-gap until Apple delivers a real solution. It will never work with Apple Pay, which it should not though many will wish for it fumbling with iPhone Face ID authorization in the checkout line. It’s probably most helpful when digging for point reward QR Code apps that don’t use Face ID for sign in. Will it help sell Apple Watches? Perhaps, but it also might dampen future iPhone upgrades with improved Face ID.

Some first impressions…it feels like what it is: a clever hack but a hack nevertheless, to do something Face ID wasn’t designed to do that re-routes the ‘chain of trust’ from one way to two way. This makes things much more complicated. Already there are complaints of Face ID unlock with Apple Watch not working when Apple Pay Octopus users are in transit. I also find it unreliable especially during Suica transit. Overall 1 out of 3 times it strikes out. I know the feature is beta 1, but I already get that iPhone X NFC problem vibe: deep down this feature isn’t going to work reliably…ever.

A mystery message when Face ID unlock with Apple Watch doesn’t work

JR Central EX-Press Reserve eTicket upgrade ditches Shinkansen IC cards for Transit IC cards (updated)

EX-Press Reserve service upgrade, no more double card tap

EX-Press Reserve (also called EX-Press Ride) is the sister service of smartEX that uses the same EX app and system with deeper discounts aimed at Japanese business travelers. It also comes with a special EX Transit IC card just for Shinkansen gates with a unique ‘double card’ tap (EX IC card + regular Transit IC card). Mobile Suica and Apple Pay Suica users with a View card also have the unique and slightly different Express View service by registering for EX-Press Reserve in Suica App for JR Central Shinkansen eTicket travel EX Transit IC.

Fortunately JR Central is streamlining the complex service to bring it in line with the simple smartEX approach: instead of the special IC card for Shinkansen gates, members register a plain old Transit IC card (Suica, PASMO, ICOCA, Toica, etc.) and use that. Shinkansen IC cards can still be used of course but most people will probably just use Transit IC cards, including Mobile Suica and Mobile PASMO.

For Apple Pay Suica users this means Suica App Ex-Press Reserve service ends March 6, which also means a Suica App update that removes the menu item should be landing soon. From that date Apple Pay PASMO users can register their card number for EX-Press Reserve use. Keep in mind that EX-Press Reserve membership costs ¥1,100 a year and is limited to JR Central/JR West issue Express Card, JR East View Card, and certain Japanese issue credit cards.

Other EX-Press Reserve system improvements on March 6 include group ticket purchases for Transit IC card use instead of paper, and the ability to change reservations via the EX App or web site in case of Shinkansen delays.

UPDATE
Sister service smartEX (inbound version only) also has some improvements the biggest one being Ticketless boarding service using QR code, in addition smartEX (both Japanese and inbound versions) gains the same group ticket purchase and reservation change service, similar to EX-Press Reserve.

The Seybold Legacy

I was fortunate to write for the Seybold Report in the last few years of its original incarnation in Media PA. Jonathan Seybold was gone by then but the editors and staff still put out a great publication, with insight and depth that made it the most respected newsletter in the printing industry.

It’s hard for people not of that era to understand how important the Seybold publication was, the vanguard of computers and printing, and the genius of Jonathan Seybold creating connections between the two with his Seybold Seminars. It’s not an exaggeration to say that desktop publishing (DTP) and web browsers would not have happened the way they did without him and his father John Seybold. That’s why I was thrilled to find the Oral History of Jonathan Seybold courtesy of the Computer History Museum. There are lots of mentions of Seybold out there but very little history. It’s great that his contribution and history is on record now, required viewing if you have any interesting in computers and print and how they came together. A revolution that changed print forever.

SMBC pulls a Toyota Wallet move with V POINT app and Apple Pay prepaid card

With more and more payment players and their dogs doing the wallet app + instant issue prepaid card thing, it was only a matter of time before banks got into the act. SMBC announced and released the V POINT app today. Think of it as a re-branded Toyota Wallet app without the QR Code bit and multi payment network strategy: you download the app, create an account and a prepaid Apple Pay (iD) or Google Pay (VISA) card that can be recharged from a bank account or a credit card or with points. And because VISA Japan has yet to sign a deal with Apple, Apple Pay users get a FeliCa iD prepaid card while Google Pay users get a EMV contactless VISA prepaid card, no dual protocol for anyone.

The big sales point is…yes another reward point system, V POINT, and it comes with a dumb looking mascot too, a SMBC corporate green ‘beaver’ which rhymes with ‘VISA’ in Japanese…sorta. Every ¥200 card purchase earns one V POINT. Points can be used for a card recharge, just like Suica, or for purchases at participating V POINT stores and online shopping. How well this goes down with card issuers under the SMBC umbrella like Docomo d Card and their expanding D Point empire, is anybody’s guess. I suspect this move will rock that relationship (to the breaking point?) and some others as well.

During the V POINT online press event SMBC also announced that new SMBC issue plastic cards will no longer display a card number for VISA and Mastercard.

Suica off peak commute campaign misses the mark

The COVID crisis has changed many things, none more than public transit. As companies transition away from daily work commutes to teleworking at home with occasional trips to the office, transit companies are forced to come up with incentives that entice people to use public transit. To that end JR East announced the off peak JRE POINT reward campaign back in November and released details this week for their Suica off peak commuting and repeat transit JRE POINT campaign.

The off peak campaign runs from March 15, 2021 ~ March 31, 2022, the repeat transit campaign starts March 1 and is open ended. It looks complex at first but is simply a matter of registering and keeping an eye on your commute start time.

Off Peak Commute Point Campaign
This campaign is for Suica commute pass/commute plan users. Limitations: (1) limited to a greater Tokyo area commute zone, (2) limited to ‘early’ and ‘late’ commute times that are different for each station, (3) limited to Suica commute plans (Mobile Suica or Apple Pay Suica) and Suica commuter passes (plastic) registered for JRE POINT (4) users must also take the extra step of signing up for the off peak campaign via the JRE POINT web site.

The off peak commute region shown above covers JR East lines in Tokyo, Kanagawa, Chiba and Saitama. The tricky part is that you must start your commute and enter the gate during the designated off peak time that is different for each station, split in 2 separate ‘early’ (15 point) and ‘late’ (20 point) hour blocks. An example for the Chuo line: Hachioji station off peak hours are ‘early’ 5:35~6:35 and ‘late’ 8:05~9:05. For Chuo line Asagaya the hours are ‘early’ 6:20~7:20 and ‘late’ 8:50~9:50. Off Peak times will be posted at each station, JR East also released a PDF that lists all off peak station times.

Repeat Transit Point Campaign
This campaign is geared for working folks who use Suica to go to the office but don’t commute enough to invest in a pass. Ride the same route 10 times a month and earn a free ride. If you ride the same route more than 10 times in the same month, each transit earns 10% of the transit fare in JRE POINT.

The repeat transit region is much larger than the off peak campaign one and covers all Suica fare JR East lines, all stations with Suica gates in greater Kanto, Niigata and Sendai. There is nothing transit users need to do other than have their Suica registered for JRE POINT. If you have already done that it’s all automatic. Think of it as a Suica replacement of paper ticket booklets, the reliable ‘buy ten and get one free’ transit institution that has been around forever but is quickly disappearing.

Not nearly enough
Frankly I think these JR East campaigns are not nearly enough, though they are better than nothing. There are many innovative things JR East should be doing: leverage Suica smarts for a accumulated mileage calculated reward point campaign tailored for each user, offer a yearly commuter pass at a half year price that corporate customers would eagerly snap up, repurpose empty JR East hotels at Shinkansen friendly regional stations for telework satellite offices that help build regional business.

Instead of innovation however, we get stale stingy ‘Tonosama’ business style marketing campaigns from a big old stodgy company used to having its way with customers. The big COVID era transit crisis demands big bold ideas. Japanese transit companies must truly innovate to make transit essential and safe again. Anything less is a waste of time and infrastructure, use it or lose it.


Resources
The first step is registering your Suica in JRE POINT. For repeat transit points there is nothing more to do, JRE POINT are added automatically if you make the same trip 10 times in the same month. For off peak points you must have a JRE POINT registered commuter pass/commute plan Suica that is also entered for the off peak campaign, and start the commute during designated station off peak times.