iOS 12 Suica Performance Issues Update

iOS 12/watchOS 5 Suica performance continues to be a very mixed bag for many as Apple closes in on the iOS 12.1.3 update. There are no showstoppers but glitches are constant enough that there’s even an Reddit thread on the subject, a first. Suica performance glitches fall in 4 basic patterns:

  • Suica Express Card error flicker: occasional error flicker at transit gates with iPhone 7, iPhone 8, iPhone X (Rev. B) and Apple Watch 2~4. This is a completely different issue from the iPhone X NFC hardware defect. There is no workaround and will likely be fixed in an iOS update at some point…we hope.
  • Dead Suica Notifications/No Suica Balance Update: Suica Notifications stop working and Suica Balance fails to update at transit gates, store readers and Suica recharges. This affects iPhone 7, iPhone 8, iPhone X (Rev. B) and Apple Watch 2~4 but is easy to fix by putting Suica in Service Mode for a few seconds.
  • Slow or unresponsive Suica Recharge: this is probably more of a backend system issue between Apple Pay iCloud and Mobile Suica than iOS 12 but Apple Pay Suica recharge fails half of the time on the first attempt. This affects all devices and there is no work around except to try again. The Mobile Suica maintenance this month (January 2019) might help.

Suica Recharge works…sometimes
  • Express Card power reserve mode kicks in with iOS up and running. This only affects iPhone XS and iPhone XR. Express Card power reserve mode kicks in for some reason when it should not. Suica still works fine but the Apple Pay Suica UI stops working. No notifications, no balance update, nada. Service Mode does not revive Suica notifications but the fix is simple: restart iPhone and all is good.
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iOS 12.1.2 Apple Pay Suica Performance Issues

No sooner than Apple issued the iOS 12.1.2 update that JR East pushed out a Suica system notice in their iOS Suica App: When Suica Balance Fails to Update. I guess this really means that Apple still hasn’t fixed iOS 12 Apple Pay Suica performance issues for everybody. My experience with iOS 12.1.2 on iPhone XS has been good so far but it takes time to find out what Suica performance on any iOS release really is. Whatever the case may be, fixing dead Suica notifications and a lost Suica Balance is very simple.

Put Suica in Service Mode and let your device sit for 10~15 seconds, then quit Apple Pay or simply put the screen to sleep. A Suica Notification will then appear with the updated Suica balance. Let’s hope that Apple’s New Year resolution list includes quickly fixing Apple Pay Suica performance issues.


Apple Pay Drove FeliCa Contactless Growth in 2018

The CreditCard no Yomimono site (CCY) has collected and listed all the FeliCa contactless card issued to date numbers released by Japanese companies in 2018 into one convenient table. WAON is missing because AEON didn’t release any numbers this year, CCY estimates WAON card numbers at 70 million . The numbers are fairly recent and roughly inline with the Japanese fiscal year through early 2018. They are very interesting but as CCY points out the number of issued cards does not always translate into actual use: previous surveys indicate that Rakuten Edy is used much less frequently than Suica at the cash register.

Prepaid Transit IC cards (Suica, PASMO, etc.) are by far the largest at 143,700,000 which means that every person in Japan has at least one. CCY also notes the explosive 51% growth rate of QUICPay which they attribute to Apple Pay. This is one half of the story. JCB has certainly done an excellent job of working with Apple Pay but I suspect another reason is that Japanese Apple Pay Suica users switched from using Japanese issue VISA cards that don’t support Apple Pay Suica recharge in favor of QUICPay cards like JCB VIEW that do.

Any way you look at the numbers one thing is clear: prepaid cards are far more popular than credit cards for contactless payments in Japan. The huge installed base of Transit IC cards also bodes well for the Super Suica card that will integrate them into a single format for plastic issue and mobile hosting in early 2021.

Smart Octopus Coming to Apple Pay with Hong Kong Transit Apple Maps (U)

It’s exactly a year since the Hong Kong Smart Octopus card launched on Samsung Pay. And just like last year, rumors are flying again before a launch, this time on Apple Pay. We will know in the next few weeks. It may arrive in tandem with a iOS 12.x update though last years launch was a low key ‘what? it’s here?’ affair.

Global FeliCa has been standard on all iPhone and Apple Watch models since 2017 and the device use profile will certainly match what Apple support lists for Suica:

  • An Apple Watch Series 2 (purchased in Japan), Apple Watch Series 3, or Apple Watch Series 4
  • An iPhone 7 or iPhone 7 Plus (purchased in Japan), iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, or iPhone XR

The process for adding cards will be slightly different from Suica and closer to Apple Pay China Transit Cards for Beijing and Shanghai: new cards can be created in Apple Pay Wallet and plastic cards can be transferred, but just like Suica, plastic Octopus cards cannot be used after being transferred.

A lot of iPhone users in Hong Kong have been waiting for Smart Octopus on Apple Pay since the debut of global FeliCa iPhone, it will certainly be a welcome addition.

Update
Hong Kong transit directions will also be added to Apple Maps with the Apple Pay Smart Octopus launch. They will be integrated similar to Japanese transit in Apple Maps that notifies insufficient Suica Express Card balance for on route transit fare.

Apple Maps Transit integrates Apple Pay Suica information

Update 2
More Smart Octopus

Update 3
It looks like we’ll have to wait 6 months for iOS 13.

Apple Pay Japan Market Info Update December 2018

The Bank of Japan posted presentation material from the 7th FinTech Forum held November 30. The Rakuten presentation has some contactless payment market data for Japan that is worth a look.

Year over year contactless payments use in the first slide basically covers the same period of the MMD Labo report but with different questions. The Rakuten data shows Rakuten Pay in the lead, naturally, at 15.2% and Apple Pay in 2nd place at 12.9%. The MMD numbers showed Rakuten Pay at 13% and Apple Pay at 20%. Google Pay only added Japanese payment support in May 2018 so the full impact will take time to play out, the 30% Osaifu Keitai use figure from the MMD report suggests a possible outcome. 

As I explained in the earlier post, Apple Pay use is highly regional and tied to Suica compatible transit routes. In major metropolitan areas Apple Pay use is higher than Rakuten but Rakuten has done a good job building an ecosystem of e-commerce, travel reservations and other services that offer members large discounts and points. That’s the reason behind the robust growth from 3.4% and the larger nationwide average use figure.

Apple Pay Suica is the entry point for Apple Pay use, the more incentives that customers have to use Suica the faster Apple Pay use in Japan will grow. Sachiko Watatani pointed out that only 27% of Apple Pay Japan capable device users actually use Apple Pay, that represents a lot of potential users sitting on the fence. The Rakuten Pay growth rate shows that points and discounts are great incentives but Apple Pay Suica, convenient as it is, doesn’t offer that. At least not without going to the trouble of getting the right Apple Pay credit cards for the right points. And even then, as setting up and using the JRE POINT app makes clear, it’s not user friendly.

The next big opportunity for Apple Pay Suica growth is ‘Super Suica’ that will unite transit cards, commuter passes and various transit point systems in a single format for plastic and mobile. Unfortunately this doesn’t happen until April 2021. Until then Apple Pay Japan needs to add the other e-money prepaid cards (WAON, nanaco, Rakuten Edy) and as many point system reward cards to Wallet as possible to keep growing. Not only that but also make them work better together than they do on their own. Think PONTA card with the kinks ironed out.