A reader asked me about using face masks with Express Transit. The great thing about Express Transit with Suica and Octopus is that the user doesn’t need Face ID or Touch ID to use transit or buy stuff. It’s very convenient to have, especially in our face mask era. iOS 13.5 added a small Face ID tweak for easier passcode entry when wearing a face mask. It helps with the basic unlock but for me regular Apple Pay authentication is still a pain.
The reader wanted to know if the iOS 13.5 Face ID tweak affected Express Transit. It does not. You don’t need Face ID to use Apple Pay Express Transit. But Face ID needs to be ‘on’ in order for Express Transit to work and finding the right information on Apple support pages is a little confusing. The reference page you want is If Face ID isn’t working on your iPhone or iPad Pro>If you need to enter your passcode:
The key sentences are outlined in red. Wearing a face mask is not a problem with Express Transit and Face ID turned on. However, “five unsuccessful attempts to match a face,” turns off Face ID and Express Transit. You need to enter your passcode to turn on Face ID and Express Transit again.
Unfortunately turning off Face ID wearing a face mask with five unsuccessful attempts without realizing it is easy to do and trips up a lot of Express Transit users who are not aware of it. That’s why I suggest turning off the ‘Raise to Wake’ option in Settings > Display & Brightness. Doing so reduces the chance of ‘five strikes’ and makes Face ID with face mask life a little easier.
Anybody could have seen this one coming. When Apple Pay Suica launched in 2016 we had 2 things: the iOS 10.1 update and the Apple Pay Japan service launch all coming at the start of a Tokyo commute weekday. Lots of iPhone users decided to upgrade and add their Suica to Apple Pay. By 7am local Tokyo time Mobile Suica and Apple Pay iCloud servers were overloaded and not responding.
This time we had 3 things: Apple Pay Octopus, the iOS 13.5.1 update and Apple Maps Hong Kong Transit all launching at the same time. By 11 am Octopus servers were overloaded and not responding, the usual ‘small number of users’ were complaining on Twitter far earlier than that. Duh, so much for anticipating iPhone user demand. Octopus Cards Limited has posted an apology and instructions to fetch Octopus cards lost in the cloud. It a simple matter of adding the Octopus card to Wallet again. In some cases Octopus customers are getting refunds.
At least we know the launch was a success in that lots of iPhone and Apple Watch Hong Kong users apparently want to use Apple Pay Octopus. I guarantee this will drive mobile payments use far more than regular bank cards. Riding the transit and buying stuff with Express Transit is a no brainer.
Good news for long suffering Hong Kong iPhone users: press invitations labeled ‘Redefining Mobile Payments’ that went out to local media outlets on May 28 signaled Octopus for Apple Pay would finally launch on June 2, which it did in tandem with Apple Maps Hong Kong Transit directions just before 1 am June 2 local Hong Kong time. The press event took place at 12:30 pm.
OCL teased everyone when it first announced Apple Pay Octopus as ‘coming soon’ in July 2019, then ‘as soon as possible’ in September, finally postponing it in December for ‘later in 2020’ without explanation. This despite endless beta test leaks that indicated everything was ready to roll and endless launch rumors that never panned out. The Apple Pay Octopus Wait for Godot was a very bumpy journey. A timeline:
September 2017: Apple releases global NFC iPhone 8/X and Apple Watch Series 3 setting the stage for Octopus support
December 2017: OCL launches Smart Octopus in Samsung Pay
Global NFC iPhone and Apple Watch Apple Pay Octopus is just like Apple Pay Suica with Express Transit. It can be used on iPhone 8 and later with iOS 13.5, and Apple Watch Series 3 and later with watchOS 6.2.5. Apple devices from anywhere can add and use Octopus thanks to Apple global NFC support but practical use is limited to having a Hong Kong issue Mastercard, Visa or UnionPay bank card already in Wallet.
iPhone 11 Pro/11/XR/XS have the A12/A13 Bionic exclusive Express Transit with power reserve feature that gives users an additional 5 hours of Express Transit use when iPhone is in low battery power reserve mode. A12/A13 Bionic powered transit card performance is also much improved over previous iPhone models because the Bionic Secure Element directly handles transactions that eliminate iOS overhead. If Octopus on iPhone X doesn’t work well, check this support post.
Apple Watch is the first time Octopus has landed on a smartwatch. As a long time Apple Pay Suica user I can tell you that it’s the Apple Watch killer app. Octopus users will really enjoy the experience on Apple Watch especially when hooked up with auto recharge/Automatic Add Value Service (AAVS).
Similarities with Suica Octopus is based on the same FeliCa technology that powers Suica, both cards are very similar in scope and use for fast transit and contactless payments of all kinds. According to Wikipedia over 33 million Octopus cards were in circulation as of 2018 used by 99 per cent of Hong Kong residents. The ubiquity of Octopus with Express Transit for transit and purchases will drive Apple Pay use in Hong Kong far more than regular credit/debit cards.
Apple Pay Octopus and Apple Pay Suica both have the same fast Express Transit performance that no other Express Transit cards can match with faster gate performance than the recently added Apple Pay China T-Union mainland transit cards.
New virtual Octopus cards can be created directly in Wallet just like Apple Pay Suica cards or added via the Octopus app (v6). Plastic Octopus cards can also be transferred to Wallet but cannot be used after transfer.
Some attached services are not supported. Be sure to check Important Notes to Customers before transferring a plastic Octopus. Another issue to be aware of is that the Octopus card number changes when transferred which can cause problems with some card ID# linked services.
Not Inbound Friendly OCL limits Apple Pay Octopus card creation and recharge to having Hong Kong issue Mastercard, UnionPay and Visa cards already added in Wallet. It’s clearly not geared for inbound visitors. This is a shame because Apple supports global NFC on all devices which Samsung and Android devices do not, a key difference.
In practice this means any iPhone 8 and later from anywhere can use Apple Pay Octopus but only when a Hong Kong issue bank payment card is already loaded in Wallet. Suica is very different in this regard: it can be created and recharged in Wallet with any Apple Pay loaded card no matter the brand or country of issue, all without service fees. It’s a very inbound friendly deal for Japan visitors with iPhone.
Unfortunately OCL was limited by restrictive Hong Kong bank agreements and didn’t offer any Apple Pay inbound friendly solutions at the press event. Hopefully they will expand inbound bank card support down the road as banks realize the value of enticing tourists to use Hong Kong transit (see Updates for Octopus for Tourists).
Octopus was the first real transit platform (contactless transit and eMoney) that had a tremendous impact on the development of other transit card fare systems around the world such as Transport for London Oyster. However, OCL needs to aggressively expand Octopus services on other mobile digital wallets like Google Pay especially as MTR moves to add QR Code payment Open Loop support.
Apple Maps Transit Integration Hong Kong Apple Maps Transit directions launched in tandem with Apple Pay Octopus. It makes sense for Apple to offer both services as an integrated package as they did for the Apple Pay Suica. In Japan, Google Maps transit directions offer more detail and a better UI than Apple Maps Transit even though they use the same data suppliers. Your milage may vary but Google Maps transit directions for Hong Kong has been in place for some time and offers extras like crowding info. Another limitation shared with Apple Maps in Japan: no indoor station mapping.
Greater Bay Area Apple Pay Transit Compatibility Apple Pay Octopus is the last piece of the transit puzzle that delivers Express Transit convenience to Greater Bay Area iPhone/Apple Watch users who, up until iOS 13.4.1, were limited to China Union Pay (CUP) cards without Express Transit and plastic Octopus cards.
The recently released Apple Pay China T-Union transit cards are interoperable transit cards that work across the country, some 257 mainland cities, similar to what Japan has with Suica, ICOCA, PASMO. China T-Union uses the PBOC 2.0/3.0 protocol, the Chinese variant of EMV with the slowest NFC transaction speeds, they are limited to UnionPay issue credit/debit cards for recharge and cannot be used for purchases. Octopus uses the faster FeliCa protocol and offers an open Apple Pay recharge backend for Hong Kong issue cards.
The advantage for wide area travelers is that they can now add both Apple Pay Octopus and China T-Union cards in Wallet. Having 2 different Apple Pay transit cards in Wallet may not be exactly the same as the dual mode Sold Octopus•Lingnan Pass but it should be close. It will be interesting to hear what the Apple Pay Greater Bay Area transit experience is like using both services.
Why the long wait? There has been endless speculation regarding the reasons for the Apple Pay Octopus delay. Technically it could have launched on iOS 12 but was held back for an unbelievably long test period over 2 major iOS versions, running from December 2018 and iOS 12 all the way to May 2020 and iOS 13.5, the last major release before iOS 14.
Why? Personally I always felt the unexplained November 2019 Smart Octopus service outage was an ominous sign that OCL plans were under political pressure, though many will disagree. Other possible delay reasons include Apple Pay recharge card support and fee negotiations, and lining up Apple Map transit data. There’s no question that the go-slow OCL approach with constant tweaking of mobile and O! ePay services was not helped by the ever-deteriorating political situation.
The Apple Pay Octopus launch story was a long winding road with many ups and letdowns in the very difficult year of 2019. 2020 is also a very difficult year in a different way, though I hope it can still turn out to be a time of recovery.
I’d like to thank all the readers who shared Octopus tips and comments that let me report a complex, ever changing situation. I learned many things, the most important of which is that Hong Kong people are very kind and very smart. Wish you all a safe, healthy and happy transit wherever you go.
July 30: OCL released the Octopus App for Tourists, this is an iOS app for inbound iPhone users to add a digital Octopus to Apple Pay and recharge it. The app requires a foreign issue Mastercard, Union Pay or Visa and the user must select a non HKD currency when adding the card. This is forced dynamic currency conversion and is a card compliance violation: card users should be able to make purchases in the local currency.
While OCL does not charge an upfront Octopus recharge fee, the forced currency exchange average adds 4% compared with direct HKD purchases. This is customer gouging. Why Apple allows this on their App Store and Apple Pay platforms is baffling. The app adds and locks an Octopus card to a non-HKD currency for recharge and cannot be changed. See the Octopus on iPhone and Apple Watch tourist page for details.
June 3 8:00 JST: Octopus issues apology, “Due to the overwhelming response to the launch of Octopus on iPhone and Apple Watch, some customers could not add their Octopus between 11:30 am and 12:19 pm on 2 June,” and compensating some Octopus users June 2 12:00 JST: Octopus Card Limited site updated for Apple Pay Octopus and a press release June 2 09:00 JST: Apple Pay Octopus page added to Hong Kong Apple site with instructions for creating, transferring and topping up Octopus cards in Apple Pay June 2 03:20 JST: Octopus App v6 update released June 2 01:50 JST: Apple Pay Octopus has launched, rollout expanding in stages June 2 00:46 JST: Apple Pay Transit directions for Hong Kong appearing in advance of the Apple Pay Octopus
Is this the last time? Just a few thoughts as iOS 13.5 closes in on what hopefully will be a late May delivery, also rumored to be the launch iOS for Apple Pay Octopus. Recent beta test feedback says the minimal system for using Apple Pay Octopus was raised from iOS 13.2 to iOS 13.4.5 (rebranded by Apple to iOS 13.5). Also a new Schedule of Fees and Guidelines is due May 20. The Hong Kong Economic Times eZone site has taken this to mean that both iOS 13.5 and Apple Pay Octopus will launch on the May 20 Octopus Fees and Guideline update day.
The enthusiasm is understandable, but a similar situation happened in December with no launch. You might remember that Apple Pay Octopus was announced in July 2019, promised to launch “as soon as possible within the year,” in September, then delayed to “later in 2020” on December 19.
In short, hope for the best but don’t get your hopes up. We’ve been down this road before, but time is running out. If Apple Pay Octopus doesn’t launch in the iOS 13.5 timeframe, it’s not launching at all.
There aren’t any technical reasons for the delay; after all the Smart Octopus mobile service on Samsung Pay has been operating since December 2017 with Mobile SIM service before that. I believe it’s a result of the pressure politics facing Hong Kong, pressures both economic and governmental.
Octopus was the world’s first transit platform business that extended the transit smartcard to include payments and many other services but Octopus Cards Limited (OCL) has been slow extending the service to include mobile. Instead of putting early effort into digital wallet support for Apple Pay/Google Pay/Samsung Pay, OCL wasted time and resources developing the niche Mobile SIM product which really didn’t pan out.
Perhaps MTR gates will eventually look like the ones in Guangzhou with PBOC/FeliCa/QR Code readers supporting Octopus, China T-Union, AliPay/WeChat Pay, perhaps even EMV contactless bank cards:
At which point I say OCL doesn’t have a viable transit platform business anymore. Mainland China dumped the MIFARE based Beijing and Shanghai card architecture for their own slower PBOC 2.3/3.0 China T-Union standard, I don’t think it’s a stretch to see the same thing happening to Hong Kong Octopus at some point.
Supporters will undoubtably point out the technical merits of China using a single transit standard but that’s just a red herring. Smart devices and digital wallets handle all protocols and will continue to incorporate new technologies. The deciding factors will be good old money and politics: is it more profitable to keep Octopus in place or junk it in favor of QR and China T-Union, and who benefits from it all?
Octopus is living on borrowed time. If it doesn’t aggressively expand services on digital wallet platforms, it doesn’t have a future. Apple Pay Suica turned things around for Suica, let’s hope the Apple Pay Octopus launch can do the same for Octopus.
UPDATE: on May 18 at 4:30 PM, an Octopus system glitch temporarily showed an option to add Apple Pay Octopus cards to Wallet to some iOS Octopus app users, but the feature not functional on the Apple Pay Wallet end. The glitch was quickly fixed but could be a sign that a service launch is imminent (edit: post glitch rumors say June 2).
The latest word from beta tester code leakers is that virtual Octopus creation and recharge in Apple Pay Wallet is limited to Hong Kong issue Mastercard, Union Pay and VISA. The May 20 Schedule of Fees and Guidelines update should show any changes for Smart Octopus (edit: “new restriction, 21 (cb), blocks the transfer of money from a Smart Octopus to O! ePay, probably to prevent the abuse of credit card cashbacks since service fees are waived for Apple Pay”).
PS: Barring the Apple Pay Octopus launch or official announcement, this is my last post on the subject.
The latest iOS 13.4 beta has a few more UI tweaks. The main Suica screen is unchanged from b2 and now seems set with no commute plan renew button. I’m pretty sure a button is supposed to appear during the 2 week renewal period and have created a screen mockup. There may be some other renewal notification or renew method but cannot confirm. Is this the iOS 13 Wallet dynamic card UI thing or something else? If this turns out to be the final Suica commute plan UI for iOS 13.4, I think many users will be confused. With a few more beta releases to go, I hope Apple improves the UI before the official release.
Express Transit settings have a small tweak. On/Off toggles replace checkmarks for native transit cards like Suica and HOP, checkmarks remain for payment card Express Transit cards (EMV). This is a nice refinement that helps users distinguish between regular transit cards (HOP, Suica, Beijing/Shanghai, etc.) and open loop payment cards (credit/debit). This could be in response to complaints from MTA OMNY users regarding EMV Express Transit.
Update: My assumptions were correct and confirmed that iOS the Suica Commute Plan ‘Renew’ button is dynamic and appears only when the 2 week renewal period is active. It makes sense but what a weird UI to be coming from Apple, it doesn’t look or feel Apple-ly at all.