Now that the Apple Maps reboot has been announced and is starting its slow rollout in San Francisco, what kind of improvements can Japanese users expect in the months ahead? It will be a very slow rollout as Apple’s map data collection effort has only just started in Japan. Slow is good: 3rd party Japanese map data suppliers, imperfect though they may be, should only be swapped out when Apple’s own map data is properly collected, vetted and edited.
It’s clear that Apple plans to incorporate local cultural user conventions with the new map data. Matthew Panzarino:
The maps need to be usable, but they also need to fulfill cognitive goals on cultural levels that go beyond what any given user might know they need. For instance, in the U.S., it is very common to have maps that have a relatively low level of detail even at a medium zoom. In Japan, however, the maps are absolutely packed with details at the same zoom, because that increased information density is what is expected by users.
Actually Matthew they don’t. The biggest challenge of mapping Japan is presenting information density intelligently. Like a good editor who cleans up and brings clarity to a cluttered and confused article submission, a good map team intelligently edits complex information making it easy to understand and find things on the map.
I have been highly critical of the Justin O’Beirne led Apple Maps 2012 cartography design that is still in place because it’s a poor design fit for high density maps areas like Japan. Here’s a quick big 3 (Yahoo Japan Maps, Google, Apple) comparison of Shinjuku Station west exit area:
It’s easy to see that Apple Maps shows way too much stuff and overwhelms the user with information. To paraphrase Mean Girls, this is map vomit. The poor cartography design and poor editing (Apple’s misuse of ‘3C’ color coded icons for restaurants, hotels, schools, etc), gobbles up precious screen real estate forcing users to hunt for things.
Google Maps goes too far the other way and strips out too much information forcing the user to zoom in and Google’s 3C icon scheme is curiously lame.
The Yahoo Japan Maps team gets it just right with better color contrast, easy to read Japanese text labels with different sizes and intelligently deployed icons that reserve 3C icons for map search views. This is good map editing in action.
Here are possible changes I will be on the lookout for:
- Higher contrast cartography with better Japanese text labeling
- No map vomit: a default map view with far fewer, better designed icons and 3C icons reserved for map search
- Intelligent indoor mapping for major Japanese stations
- 3D mapping that doesn’t obscure surrounding map information
- Traffic, Lane Guidance, Speed Limits and other missing iOS features of Apple Maps Japan
- More Apple collected Japanese map information with missing pieces proved by top-tier JP map supplier Zenrin. The less 3rd rate 3rd party JP map data from Yelp, Foursquare and IPC the better
- Destination check lists: smart transit information that updates on the fly and lets me set more than one destination
It will be slow but slow, constant intelligent updates will get Apple Maps Japan where it needs to go and finally deliver a superior map experience for Japanese iOS customers.