Tokyo Cashless 2020: Are Apple Maps and Siri really Apple Pay level ready for the Tokyo Olympics?

1️⃣ Dear JR East, we need a new Suica Charge App
2️⃣ Consumption tax relief with the CASHLESS rebate program
3️⃣ >Are Apple Maps and Siri really Apple Pay level ready for the Tokyo Olympics?
4️⃣ Blame the Japan Cashless Payments mess on VISA and EMVCo, not FeliCa

Tokyo Cashless 2020 is a series covering all things cashless as Japan gears up for the big event. If there is a topic that you’d like covered tweet me @Kanjo


iOS 13 is not a software release. It’s a mission statement of what Apple hopes to achieve by the end of the iOS 13 life cycle. iOS 13 will be peaking out just as the Tokyo Olympics take place between 24 July – 9 August 2020. There will be a huge influx of inbound smartphones using all kinds of apps for transit, navigation and payments. Apple has told Japanese journalists that Apple services will be ready. How will peak iOS 13 Apple Pay, Apple Maps and Siri stack up with the competition? How useful will they really be? Let’s find out, starting with the strongest contender.

Apple Pay
Apple has put a tremendous effort into creating a global NFC platform that incorporates all the key NFC technologies (EMV, FeliCa, MIFARE, etc.) into one seamless package sold worldwide. This is still unique and unmatched. Inbound visitors with iPhone have the option of adding Suica to Wallet and instantly gaining all the benefits of using Japan’s famous tap and go transit and making contactless payments nationwide.

Apple Pay with Suica makes iPhone a great transit and payment solution for the Tokyo Olympics and Apple Pay Suica will be the inbound star player for all things transit and payments. iPhone and Apple Watch are so perfectly matched for using contactless payments in Japan during the Olympics that I can only wonder if Apple has been planning for this opportunity all along. Make no mistake, Apple Pay is going for the gold.

In addition to Suica support, merchant support is growing for inbound Apple Pay cards as well

Apple Maps
Apple Maps Japan is one of those players with great unfulfilled potential that is never realized. Apple has vowed that Maps will be ready for the Tokyo Olympics. This means that Apple Maps 2.0 for Japan will be ready with new detailed maps, Look Around, and, one hopes, indoor maps that include stations, not just airports and shopping malls.

The biggest use case for Apple Maps during the Olympics is transit directions and local walking area navigation in station areas. Apple Maps is still a very ‘America centric’ app in that default map views and the UI are geared for driving, not transit and walking. iOS Google Maps has a more intelligent approach that layers transit over the current map view that eliminates the transit view/map view UI toggling of the chunky Apple Maps UI. Google Maps is a much more smoothly integrated collection of services.

Even with the addition of better map detail of Apple Maps 2.0 and Look Around however, Apple Maps must absolutely clean up and completely revamp its cluttered cartography and Point of Interest (POI) layers and remove the bolted on transit functions with improved integration to be a serious contender in the Tokyo Olympics Navigation contest. I don’t see that happening: there’s no way 7 years of bad habits and ‘Where’s Wally’ can be magically fixed in the 10 month run up to the Olympics.

Siri
Bringing up the rear, Siri is the ‘Cool Runnings’ contender in the wrong Olympics. With Google Maps you can ask Google Assistant “when’s the next train to Shinjuku” and Google Maps will give you a list of transit options. Google Maps Transit also gives you platform guidance, optimum car positions for the destination station, and ground truth yellow exit numbers:

Siri and Apple Maps offer none of this. In fact Siri is not even programmed at this point to provide transit information and politely declines all such requests (and when did Japanese Siri’s speaking rate speed become so SLOOOOOW?). Even a manual Apple Maps Transit search does not provide the same level of Google Transit information: no platform guidance, no car positions, no crowd conditions, etc. Meanwhile JR East just announced an agreement with Google to offer Google Assistant Shinkansen transit information. This isn’t even a contest.

Quick Summary and Tokyo Olympics iPhone Guidance
Given the current state of Apple Pay, Apple Maps and Siri, I offer the following suggestions.

  • For iPhone 8/Apple Watch Series 3 and later inbound visitors from countries with Apple Pay availability:
    • Add Suica to your iPhone and recharge it with your Apple Pay card from home
    • Use Google Maps and Google Assistant for navigation and transit
  • For iPhone 8/Apple Watch Series 3 and later inbound visitors from countries without Apple Pay availability:
    • Purchase a regular plastic Suica card from a JR East station kiosk and transfer it to your iPhone (Welcome Suica cards cannot be transferred), you cannot recharge it with a credit card but Apple Pay Suica can recharged with cash at any convenience store checkout register, any 7 Eleven ATM, or JR station smart kiosk. The advantage of Apple Pay Suica over plastic Suica is that you always know what the balance is and when it needs recharging. You can avoid long queues at station recharge kiosks.
    • Use Google Maps and Google Assistant for navigation and transit.

August 2020 UPDATE
Apple Maps updated Japan maps with Look Around for the greater Tokyo, Osaka and Nagoya areas, and a full set of IPC data which has been available all these years, but Apple didn’t, or couldn’t, integrate it for some reason until now. Whether Apple call this ‘new maps’ or not isn’t clear. And at any rate it is not Apple collected map data.

Train Manner Posters

Train station posters promoting safety and good manners are a stock item in Japan and are all about promoting safe transit. No drunk naked Halloween partying Aussies on the Yamanote line for me please. Boring, punctual, safe, fast transit is all I want.

Manner posters are usually humorous and light hearted. It’s easier to keep good manners when you can laugh at yourself. The latest JR East effort is along the lines of ‘don’t be a bird brain’ that plays on the different meanings of the Japanese word ‘toori’ which can mean bird, street, or on time. Japanese love word play and are well aware that, ‘Manner de Keep’ is not grammatically correct anything, it’s just fun and catchy.

And the message is a good one: don’t be a bird brain and walk around while looking at your smartphone. It’s dangerous. Put it away and pay full attention to your surroundings. That will help everybody be on time.

iOS 13 Apple Maps Japan Adds Traffic

Traffic has been missing in Apple Maps Japan all this time and driving in Tokyo without knowing traffic conditions is…. well let’s just say that it is unimaginable in a country where car navigation systems with real time traffic conditions are ubiquitous. Apple Maps Japan was pretty much useless for driving, so everybody uses Google Maps and Yahoo Japan Maps which have offered real time traffic for years.

This has finally changed with the iOS 13 release. It was a long wait but at least Traffic for Apple Maps in Japan is here and a viable car navigation option for iOS users. There are lots of missing pieces like Junction View for elevated expressways, and the dysfunctional, obsolete Maps UI forces users to toggle between Map View which has Traffic, and Transit View that does not, it remains a major irritant and mismatch for Japanese user needs. Did it every occur to the Apple Maps team that bus riders want to know what traffic conditions are so they can catch the desired train time at a transfer point? It seems not.

In other Japan digital map news, Google Maps has finally followed the Yahoo Japan Maps cartography lead by incorporating standard station yellow signage for exits. Things in the map finally match what you see on the ground. Yahoo Japan Maps still does it better, especially in challenging locations like Shinjuku station, but it’s a welcome start.

Unfortunately Apple Maps Japan sticks with their stupid purple exit signage that you NEVER find in real life. Let’s hope Apple fixes that, and lots more, before the Tokyo Olympics.

Apple Maps Japan is Dope? Nope

My site doesn’t get many hits from Reddit but I always check new incoming ones just to see what the conversation is. Reddit is a parallel universe. Sometimes it intersects with my reality, most of the time it’s a distant unfathomable body. The latest ripple is about Apple Maps Japan cartography and how dope the detail is compared to the US version.

A closer reading reveals it is not the generic Point of Interest (POI) details so much as the company logo POI used for store chains, convenience stores and such. Those poor Reddit kids don’t know what they’re missing: they don’t have a Japanese App store account and cannot download and use Yahoo Japan Maps which is the real dope. Yahoo Japan Maps smooth clean uncluttered cartography pioneered the company logo POI thing and does it way better than Apple and Google ever will.

A kind note to Reddit map commentators: Apple Maps Japan, especially Apple Maps Japan dark mode, is not dope. It is death by Point of Interest. The same is true for the US version of Apple Maps 2.0. Justin O’Bierne, not my favorite cartographer by a long shot, has a very valuable observation in his review of the Apple Maps 2.0 USA reboot: the new detail is great, but it’s all surface. Dig into the Point of Interest information and it’s the same hot crappy mess of bad unvetted 3rd party data you find in Apple Maps Japan.

Until Apple fixes the POI mess, which Apple could easily do in Japan by hiring Zenrin, Apple Maps 2.0 will just be a pretty postcard with illegible scribbled crap on the back.