iOS 12.1.1 Suica Express Transit Performance

Apple has never issued an iOS update that specifically mentions Suica or Express Transit Card performance, so each update becomes a guessing game of what’s fixed and what’s not. iOS 12.1.1 was released December 6 in Japan and there has been very little mention of Suica performance on Twitter. Not necessarily a good thing, if performance has changed dramatically, good or bad, people tweet about it.

I reached out to a few trusty Revision B iPhone X Suica user sources. They report no change from the buggy Suica performance they’ve experienced since upgrading to iOS 12. A few iPhone 8 users have also complained about buggy Suica performance. My experience with Suica Express Transit on iPhone XS continues to be excellent though Apple Pay Suica recharge performance is poor when recharging from a Suica notification short cut.

Here’s the iOS 12.1.1 performance score as I see it:

  • Suica Express Transit performance on pre A12 Bionic iPhone: B-
    • Occasional error flicker at transit gates
    • Unresponsive Apple Pay Suica recharge, 50% failure rate when recharging via Suica notifications
  • Suica Express Transit performance on A12 Bionic iPhone: A-
    • Unresponsive Apple Pay Suica recharge, 50% failure rate when recharging via Suica notifications

As pointed out in earlier posts Suica Express Card with power reserve on A12 Bionic is a significant departure from previous devices both in operation and performance. Also the iOS 12 Suica Express Card error flicker issue is a iOS 12 software issue that is completely different from the iPhone X Suica NFC hardware problem.

The quick summary is that Suica Express Card performance has not improved from iOS 12.1. We’ll have to wait until iOS 12.1.2 and try again.

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JR East and Apple Quietly Fix a Suica Weakness

One of neat things about Apple Pay Suica is how easy it is to add, delete and migrate Suica cards to different iPhones. iCloud and Mobile Suica keep the Suica card information and balance safe and secure no matter what device it’s on.

There was one weakness however: the Suica card ID number changed every time the card was deleted and re-installed in Wallet. This was a problem for other apps that used the Suica card ID to soft link a service, such as JR Central smartEX. If the Suica card ID changed and the user forgot to manually update the new Suica ID number, the service stopped working. This is exactly what happened to me the first time I used smartEX.

This also applied to Suica Coin lockers which use the Suica card ID to lock and unlock. While it was highly unlikely anybody would delete and re-install an Apple Pay Suica card with their stuff locked away, the possibility was there.

Fortunately Apple and JR East have fixed this weakness. Now when you delete a Suica card from Wallet and re-install it the Suica ID number stays the same. JR East did not advertise the change but I suspect it was put in place the same time Touch and Go Shinkansen launched on April 1. Touch and Go soft links the Apple Pay Suica card ID number when you register.

With the new changes in place manually updating Apple Pay Suica ID numbers is a thing of the past.

UPDATE: the Suica ID number stays the same when deleting, reinstalling and migrating on iPhone but changes when transferring from iPhone to Apple Watch. I have not confirmed if Suica ID changes back to the original ID number or another new ID number when transferring Suica back to iPhone from Apple Watch.

EX App Updated for iPhone X

JR Central updated their EX App to v2.0.8 for Face ID and iPhone X compatibility. Release notes mention other improvements in the UI. EX App is used for Smart EX and EX-Press Reservation Shinkansen e-ticketing service on the Tokai and Sanyo Shinkansen Tokyo-Osaka-Fukuoka line and works in tandem with Apple Pay Suica.

Updated English language versions should also be available on USA, Australian and Indonesia app stores but is not confirmed.

Suica App EX Reservation

Chi-san finally rides the Shinkansen from Tokyo to Okayama with just Apple Pay Suica on Apple WatchMy smartEX quick review explained the differences between smartEX and EXReservation services and noted:

An interesting point is that JR Central has spent extra time and resources working with JR East to make EX interoperable with Apple Pay Suica and Suica App. This is strange when you consider that neither JR Central’s own transit card TOICA, nor JR West’s ICOCA have a Mobile Suica-like smartphone version ready to deploy on Apple Pay.

EXPress Reservation-Suica App chartI breezed past the October 23 Suica App update that added Apple Pay Suica – EX Reservation interoperability and assumed it was the same EX-IC + Transit IC Card arrangement used by JR Central EX users .

That was a mistake. I should have paid more attention because there were far too many Japanese twitter users celebrating the arrival of Apple Pay Suica – EX Reservation interoperability. Then I stumbled across an excellent post on Another Dimension by Chi.

Chi waited 10 years for the October 23 Apple Pay Suica – EX interoperability startup and his post outlines the long winding road up to his maiden Okayama ~ Tokyo Shinkansen trip with just Apple Pay Suica. Without a EX-IC card. That is what Apple Pay Suica users were all excited about, parity with Android Mobile Suica – EX Reservation interoperability that has been in place for years.

EXPress Reservation with Mobile Suica/Apple Pay Suica
Register Apple Pay Suica in the Suica App EXPress Reservation menu as your “EX-IC” card

Joining the EX Reservation via Suica App registers Apple Pay Suica as the “EX-IC” card for travel on JR Central and JR West Shinkansen lines with just Apple Pay Suica. This is exactly the same as smartEX but with the much bigger EX Reservation discounts. A single Shinkansen trip with EX Reservation discounts pretty much covers the annual ¥1,080 membership fee.

Suica App Sign Up
The Suica App sign up process is not difficult but requires decent Japanese reading ability, patience and a JR East View Card already registered in Suica App. With that in place and your 4 digit View Card PIN number on hand, tap the Suica App View Express menu, then tap View Express Register.

The View Express Register section will instruct you to enter 3 digits of your PIN number in a random order.

Once View Express Register is successfully completed wait 2 weeks for JR Central to send your View Epresss EX Reservation IC card.

JR Central IC
EX IC Card for View Card

After receiving your View Express IC go to Suica App and tap EXPress Reservation. Every time you tap this menu you are bumped to Safari and have to tap the agree-service connect button near the bottom. After tapping the button you are taken to the mobile EXPress Reservation login site.

Tap the text line just below the orange login banner that reads: “Mobile Suica users accessing EXPress Reservation for the first time touch here.”

This takes you through a quick registration process where you enter an email address and receive a mail with a special smartphone registration link. Tap that then enter your View Card number/expiration date and a password. When completed you receive an EXPress Reservation member ID.

Smarter than smartEX
An interesting and important difference from smartEX is that registration via Suica App automatically enters your Apple Pay Suica ID with the EX system and updating is easy if your Suica ID changes from a re-install, etc. smartEX requires a manual update if the Suica ID changes and is easy to forget.

Once registration is complete use the EX App for JR Central – JR West Shinkansen ticket reservation and purchase. Be sure to login EX App with your Express Reservation member ID and password via the Express Card option.

If you ride JR Central – JR West Shinkansen lines more than 1~2 times a year and have a View Card, EX ticket discounts are worth registration via Suica App EXPress Reservation.

smartEX Start Line: Quick Guide (U)

The English language version of JR Central-JR West smartEX, the Tokaido~Sanyo Shinkansen e-ticket service launched October 30. What follows is a simple explanation and review for Apple Pay Suica users.

To understand the good and weak points of smartEX and see if it’s worth using or not, it’s important to look at the whole EX system: smartEX and its older sister service EX-press Ride.

smartEX comparison chart v2

EXPress Reservation-Suica App chart

Background
smartEX and EX-press Ride both do the same thing from the same EX system: provide ticketless Shinkansen reservations and purchases for JR Central (Tokyo~Osaka) and JR West (Osaka~Fukuoka). EX-press is the older of the two. From October 2017 the system was updated so that registered Apple Pay Suica users can ride the Shinkansen with just Apple Pay Suica. EX membership costs ¥10,000 and is aimed at frequent Shinkansen business travelers offering a variety of discounts.

smartEX is a new sister service that is free but offers limited discounts. The service is all about convenience over discounts and is aimed at the occasional traveler. Anybody with Apple Pay Suica, Mobile Suica on Android or regular plastic Japan Transit IC cards (ICOCA, TOICA, etc.) can register them for smartEX Shinkansen travel. You can also use the smartEX just for purchasing regular Shinkansen paper tickets that you pickup at the station.

smartEX Preflight
To register and use smartEX you need 2 things: a Japanese transit card ID number and a credit card. Apple Pay Suica users must have Suica App installed to access their Suica ID.

I highly recommend preparing your Apple Pay Suica ID number before smartEX registration. Copy Suica ID in Suica App then paste it into Memo app. It will be one long 17 character alpha-numeric string starting with “JE”. Put a few spaces between JE and the following 15 character string so that you can easily copy just the last 15 characters without JE.


smartEX Registration in EX

JR Central smartEX Registration guide here
The English language smartEX App registration process is different from the Japanese registration process: you do registration in the app itself.

  1.  Register name, birth date, email, password, credit card with credit card verification, and transit card ID. Be careful to copy and paste just the last 15 characters of your Apple Pay Suica ID explained above. A collection of EX App registration screen shots is shown below.
  2. Login with your password. Unlike the Japanese EX App, Touch ID is not supported.

Your credit card verification step experience depends on your credit card bank; it can be jarring jump to a web page within the app. The transit card ID registration step requires selecting first 2 letters in one field, followed by manually entering the remaining 15 characters of the code in a separate field.

Once registration is complete you can access and update your smartEX membership information in smartEX App. I highly recommend verifying your membership information in samrtEX App to make sure everything is correctly registered.


smartEX e-ticket Purchase

JR Central smartEX Purchase guide here
In the login screen enter your smartEX password. The main screen is the Reserve a train search screen set for the current time and place.

  1. Select departure time, station points and tap search
  2. In select train check seat availability then tap the train that you want to ride
  3. Select the kind seating: smartEX Reserve, smartEX Non-Reserve. With Reserve you can choose a seat from the Select seat screen. You can also change the car you want to sit in.
  4. In the confirm your purchase screen tap Purchase

Be careful because once you tap Purchase e-ticket purchase is instant. You can change a reservation for free but a refund costs ¥300.


Boarding Guide

JR Central smartEX Boarding guide here
Once you have Apple Pay Suica registered and have purchased a Shinkansen ticket in smartEX all you do is enter the station gate and the Shinkansen ticket gate with Apple Pay Suica. The Shinkansen ticket gate will issue a ‘Seat Information’ receipt’, take the receipt and board your Shinkansen. At the destination ticket gate use Apple Pay Suica for exiting the Shinkansen gate and the regular train gate.

Be sure to hang onto the Seat Information Receipt as it may be valid for other transit from your destination station.


 

Weak Points
As the comparison chart explains, smartEX is not about cheap Shinkansen e-tickets. Discounts are small, almost full price although smartEX offers better discounts with round trip ticket purchases and advance ticket purchases. If you want the best discounts, buy boring old paper Shinkansen tickets at any discount ticket shop. Other weak points:

  • No Apple Pay support in the smartEx App for ticket purchases.
  • No Touch ID/Face ID support. For some reason the English smartEX App version removes the Touch ID/Face ID support of the Japanese EX App.
  • No transit IC card number validation.

The current smartEX registration system has no way to validate Apple Pay Suica ID numbers or any plastic transit card. The only way to find out if everything works is the first time you use smartEX and Apple Pay Suica at the Shinkansen ticket gate. If the number is incorrect your trip ends there like mine did.

Apple Pay Suica users need to be extra careful of that transferring Suica from iPhone to Apple Watch can change the Suica ID number. You must update your Suica ID in smartEX App otherwise your Shinkansen trip will end at the Shinkansen entrance gate.