Apple Pay Suica Inbound #5: Dan Frommer Takes Suica for a Spin

As I said before, this global FeliCa iPhone/Apple Watch and Apple Pay Suica thing is going to be fun, for lots of people. Frommer’s tweet perfectly captures the Suica + credit-card-from-home magic of Global FeliCa Apple Pay.

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Apple Pay Suica Troubleshooting #2

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C102 Error
When adding Suica to Apple Pay it does not appear to load completely and hangs during the “adding/activating” process. This can happen when iPhone has a poor network connection. If Suica App is installed it may show a “C102” error.

If Suica does not completely load in 10~15 minutes do the following:

Leave Wallet in that state until 5am Tokyo local time
This allows Mobile Suica Cloud to completely load your Suica information during the 2am~5am maintenance down time.

Then do the following:

  1. Make sure your iPhone has a good network connection
  2. Make sure you are not adding Suica during the Mobile Suica maintenance window: 2am~5am local Tokyo time
  3. Make sure you are logged into Apple ID and the iPhone Region is set to Japan
  4. In Wallet delete the Suica that is not loading.
  5. Tap the plus sign.
  6. Tap Next, and then tap Suica.
  7. The Suica card you deleted should be showing with the balance.
  8. Add the Suica to Wallet

The steps are exactly the same as Suica migration to a new iPhone, all on the same iPhone.

Why iPhone 7 Missed the Global FeliCa iPhone Party

Apple Pay Global FeliCa iPhone Chart

Many iPhone 7 users outside of Japan hoped that iOS 11 would enable NFC-F hardware functionality which all iPhone 7 and Apple Watch Series 2 have, so that overseas iPhone 7 models could join the iPhone 8/iPhone X global FeliCa party. iOS 11 arrived but iPhone 7 FeliCa remains a Japan model only feature. Why?

The silly reason is that overseas iPhone 7 models do not have the legally required Japanese MIC certification mark engraved on the case like the Japanese models. The real reasons are that Apple probably does not want to spend resources obtaining new global certification just for NFC-F in an older iPhone model. And of course Apple wants to give iPhone 7 users an excuse to upgrade.

In retrospect iPhone 7 was a transition to global NFC (A-B-F) model. The hardware was in place but iOS 10 Apple Pay did not have NFC switching ready. The iOS 10 Region setting assigned the NFC mode when adding cards to Wallet: NFC-F for Japan, NFC-A/B for other countries.

If you have your heart set on using Apple Pay Suica when you visit Japan but don’t want to upgrade to a global FeliCa iPhone, Apple Watch Series 3 is the less expensive option.

My Not Smart Shinkansen Trip with smartEX

I followed all the smartEX registration instructions, honest I did. I logged into EX with my smartEX generated ID and password and purchased my Shinkansen ticket to Nagoya without a hitch. All looked good. At the appointed day and time I went to the Tokyo station Tokaido Shinkansen gate. Everything went to hell.​

​The station attendant placed my iPhone on the reader to diagnose the problem. Despite doing all the right steps my smartEX e-ticket purchase was not linking to my Apple Pay Suica. He then took me to a ticket machine and said, “Enter your smartEX password.” I use Touch ID with EX App and did not know the password, The poor attendant waited while I dug around in Safari passwords to find it. With the password entered he printed out a paper ticket.

The attendant told me that I needed to call smartEX system support to solve the problem. I asked if there was one. He grabbed a smartEX pamphlet but there was no number. He said, “There’s a number listed in the app.” There was not but I said thank you anyway and offered some advice, “I feel sorry for the station attendants if JR Central doesn’t improve smartEX. When the English language version of this drops on October 30, it will be a mess.”

smartEX Weak Points
I used my travel time to dig around in EX App preferences. It was time well spent. smartEX registration can only be done in the browser, but once completed you can edit account information in EX App. The app has a Touch ID log in option but there is a separate mandatory security layer for editing smartEX account information:

Generate a onetime password and receive it by email. After entering the onetime password you can edit all your registered information: name, email, credit card, Apple Pay Suica ID:

I re-entered my Apple Pay Suica ID and asked the Nagoya station attendant to confirm if my smartEX was correct. She placed my iPhone on the reader and confirmed that I was all set now. My return trip was a breeze, smartEX worked fine.

Apple Pay Suica ID Formatting Differnces and Errors
As I said previously smartEX registration is a work in progress and will certainly be a friction point for some inbound Apple Pay Suica users and boils down to the Apple Pay Suica ID number:

  1. Suica App only copies the entire 17 character Suica ID (screen shot below)
  2. smartEX only accepts a 15 character ID and automatically formats the pasted ID from Suica App deleting the final 2 characters
  3.  smartEX does not automatically verify your Suica ID with Mobile Suica or Apple Pay. If you delete and re-add the same Suica card to Apple Pay, or migrate Suica to a new  iPhone, the Suica ID number changes and you must manually update your smartEX Suica ID number. If you forget to do this smartEX will not let you through the ticket gate even though you have a valid e-ticket. This is exactly what happened to me.

Suggestion for Smooth smartEX Experience
Here is a suggestion for a smooth maiden smartEX voyage. The system by itself cannot verify if everything is in working order but JR Central station attendants at Tokaido Shinkansen ticket gates can verify it for you. Verification requires the following:

  • Successful smartEX registration
  • Successful smartEX login and e-ticket purchase

Tell the Shinkansen gate attendant that you want to verify your smartEX ticket purchase and hand them your iPhone. A quick check on the reader is all that is needed. If all is in order you are assured of a smooth process every time. Have your smartEX ID and password on hand in case something goes wrong. The attendant will need it to print out paper tickets.

Last but not least be sure to update your smartEX registered Suica ID number if you migrate Apple Pay Suica to a new iPhone, or delete and re-add it to the same iPhone.

 

 

smartEX Beats Suica to the App Store with English

There is a small chance that Suica App could release an English language version  before smartEX App arrives on October 30 but I doubt it.

The reasons are varied but boil down to one single difference: smartEX is a simple streamlined app that pulls information off a simple streamlined ticket reservation system while Suica App is the front window of an entire ecosystem.

smartEx App does one thing: Tokaido Sanyo Shinkansen e-ticket reservations/purchases. This includes timetable searches, seat availability/reservations and refunds. It uses your registered account information (name, credit card and IC transit card) but does not allow you to manage any of it. smartEX e-tickets are not downloaded or directly attached/stored on the IC transit card and do not interact with Apple Pay Suica.

Suica App does many things:

  • Mobile Suica account management (name, credit card, Suica card, etc.)
  • Suica card creation and registration (Apple Pay)
  • JR East Shinkansen e-ticket reservations/purchases
  • Green Seat purchases on regular trains
  • Suica Commuter Pass purchase, renewal and changes
  • Refunds
  • Suica Recharge
  • Suica Auto Recharge setup
  • Suica App e-tickets download directly and are stored on Apple Pay Suica

On top of all that Suica App is adding JR Central Tokaido and JR West Sanyo Shinkansen e-ticket purchase options starting October 23. That is a lot of services packed in a single app with many moving database parts on the backend. All of these parts have to be in English before Suica App can make its English language debut.

Suica App is like the tiny tip of a huge iceberg. There is a huge mass of Japanese information dating back to the i-mode era lurking underneath the surface that has to be localized and vetted. That alone takes time and resources. But if JR East doesn’t take the time to do it right, their limited support resources would be quickly overwhelmed: imagine if an English language users taps on an option in Suica App and is suddenly faced with a screen full of Japanese. English language support would be flooded with questions.

The easy thing to do would be pruning option menus down to a manageable quick delivery turn around for English localization but I don’t think JR East will take that path. I prefer to have the whole of Suica App in English, even if it takes time.