iOS 13 Apple Pay Suica Warning for EX App users

One of the early issues of using Apple Pay Suica was that the Suica card ID number would change every time the card was removed and re-added to Wallet, migrated to a new iPhone, or transferred from iPhone to Apple Watch. This was no problem for using Suica for transit and payment, but soft-linked services like JRE POINT and the JR Central Shinkansen EX App were a problem. Users had to manually update the Apple Pay Suica card ID number in those service accounts. If they did not, those services stopped working.

The good news is that Mobile Suica and Apple Pay fixed the issue in 2017. The bad news is that the issue is back again. JR East has done a lot of backend work on the Mobile Suica system to get the iOS 13 direct Suica card creation Wallet feature in place. I moved by main Apple Pay Suica card to test it on Apple Watch today and noticed that the Suica card ID had changed. I thought I might need to issue an all points alert, but close investigation revealed that JR East has really improved things on the Mobile Suica system.

The Suica card ID number changes, once, it seems. After that, moving Suica around doesn’t change anything. I suspect this is related to the changes in iOS 13 Wallet. Another interesting change is that the JRE POINT system automatically updates a changed Suica ID number from Mobile Suica. It just works. Hurray!

Softlinked Apple Pay Suica services like EX App (smartEX and Express Reservation) and Touch and Go Shinkansen are still a problem. Touch and Go Shinkansen users simply register their device again at a JR East station kiosk. Apple Pay Suica & Express Card EX App users need to open up Suica App, tap the Express Reservation option and login to EX via the shitty little mobile EX browser window. You should see a “Your Registered Device has changed” and a “Update” button. Tap that and all is done. You can confirm the updated Suica ID number in EX App.

I do not have a smartEX account and cannot confirm this, but I suspect users need to update any changed Suica ID number manually in the EX/smartEX Apps. In the future I hope that JR Central does a better job of dynamically connecting their EX system with Mobile Suica.

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Debit Cards Finally Arrive on Apple Pay Japan Wallet…Virtually

The Mizuho Suica Apple Pay card released just a year ago was an odd product. It was a Mizuho branded virtual Suica card linked to a Mizuho Bank account created in the iOS Mizuho Wallet App, a card that lived exclusively in Apple Pay Wallet without a plastic counterpart. Android users did not get Mizuho Suica, they got the JCB Smart Debit card instead and that remained an Android exclusive…until today.

The Mizuho JCB Smart Debit card joined Mizuho Suica in Apple Pay Wallet today without any fanfare or press release. The JCB Smart, as in smartphone only, Debit card works on the QUICPay+ payment network. Just like Mizuho Suica, users create the JCB Smart Debit card in Mizuho Wallet which adds it to Apple Pay Wallet. Apple Pay compatible Japanese issue plastic debit cards are still missing, but the virtual Mizuho JCB Smart Debit card is an indication that they should be arriving soon. Hopefully it also means that other major Japanese payment cards missing from Apple Pay, such as WAON, nanaco, Rakuten Edy, will join soon Apple Pay with the upcoming iOS 13 release.

Japanese Twitter users are scratching their heads about the stealth update, and Android users are apparently not getting Mizuho Suica in the bargain. Mizuho and is holding a press conference shortly, hopefully it will clear up the questions. I’ll update any details that come out of it to this post.

UPDATE
And the details…

  • JCB Smart Debit is FeliCa/EMV dual mode for use with FeliCa QUICPay in Japan and EMV JCB Contactless/JCB Speedy internationally. Readers report that JCB Contactless also works where the Apple Pay Discover is accepted for payment.
  • Startup campaign: 20% cashback and Mizuho Suica recharge cashback, entry required via the Mizuho Wallet app, running 8/29~12/15

Tokyo Cashless 2020: Dear JR East, we need a new Suica Charge App

With less than a year to go until the Tokyo Olympics, Tokyo Cashless 2020 is a periodic look at all things cashless as Japan gears up for the big event. If there is a topic that you’d like covered tweet me @Kanjo

Now that iOS 13 with supercharged Core NFC is almost here, it’s time for JR East to junk the old Suica Charge app for Sony PaSoRi FeliCa reader combo on life support until the plug is pulled in September 2020, and create a new Core NFC supercharged app for iOS 13. Since any iPhone 7 and later has the ability to Read/Write FeliCa cards build a whole new app around iPhone as the NFC read/write device. Here are some other helpful suggestions:

  • Make the app multilingual, or at least support English in addition to Japanese
  • Cooperate with the other major transit card companies to support all compatible Japanese transit IC cards for recharging, not just Suica
  • Support international issue credit/debit card registration in the app so that anybody from anywhere can recharge plastic transit IC cards with their bank card
  • Support In-App Apple Pay for recharging
  • Support the app on Non-Osaifu Keitai Android phones that can read/write NFC-F, there are lots of them out there coming to Tokyo in 2020, support Google Pay for In-App recharging too

There is an ocean of plastic Japanese transit IC cards out there. There are lots of Android users, and even iPhone users, who cannot use Apple Pay Suica or Google Pay Suica. A handy Suica recharge app that lets inbound travelers recharge plastic transit cards on the go with just a smartphone is screaming to be born, it would be an essential tool in alleviating station recharge kiosk lines during the Tokyo Olympics. JR East, please make it happen.

Update: I forgot that JR East already announced the end of “Suica Internet” services in September 2020. Suica Internet is a set of internet based services for online shopping and recharging Suica cards with the Sony PaSori reader and a Windows PC. JR East is pruning legacy services as they prepare for the next generation Super Suica rollout in April 2021.


Tokyo Cashless 2020
>Dear JR East, we need a new Suica Charge App
Consumption tax relief with the CASHLESS rebate program

Unlocking Suica App Security Lock

Suica App is very handy but comes with serious limitations for inbound visitors:

  • Suica App is Japanese language only
  • Suica App only accepts Japanese issue cards for registration

An English version of the app is certainly coming before the Tokyo Olympics, likely arriving in tandem with the new JR East Shinkansen eTicket system in April 2020.

Fortunately we have the English language SuicaEng app for adding a virtual Suica card, and we also have direct virtual Suica card creation in iOS 13 Wallet that eliminates dealing with SuicaEng or Suica App. And if you need to purchase anything in Suica App, such as Commuter Plans or Shinkansen eTickets, it can all be done with your Apple Pay cards.

Suica App has good security, but if you forget your Mobile Suica account password or attempt to register an international issue credit card, you can get yourself security locked out of Suica App and Mobile Suica. Here’s how to unlock the Suica App security lock and get a new password issued.

The first thing you need to do is write down your Mobile Suica registration details:

  • Last name, first name in Romaji/Kanji and Katakana
  • Birthdate
  • device phone number
  • Japanese postal code number
  • Mobile Suica registration e-mail address
  • An e-mail address you want the password reset sent to, this can be the same as the Mobile Suica registration e-mail

Once you have this information ready, go to this Mobile Suica Password Reset form. Follow the screenshot example below and enter the information. After entering the information click or tap on the button to verify the information, if all looks good click or tap the send button at the bottom of the verification screen.

You will receive a Mobile Suica password reset message from info@mobilesuica.com, messages can take up to 2 hours to arrive. Be aware that Mobile Suica issues password resets daily from 9:00 to 20:00 Japan Standard Time (JST), if your request arrives outside of those hours, it will be processed the next day.

After you obtain a new password from Mobile Suica, login to Suica App using the new password. You can then change the password in Suica App, follow the screenshots below:

In the event that Mobile Suica Support requests that you contact them to remove the security lock on your account you only have 2 options, both of them require Japanese language ability:

For either option have the following pieces of information ready:

  • Last name, first name in Katakana
  • Birthdate
  • Mobile Suica registered device phone number
  • Mobile Suica account ID
  • Suica card ID number
  • Suica card ‘Shikibetsu’ ID: this is the same as your Apple ID or slightly different with an ‘_1’ or ‘_2’ appended at the end


When using the chat option you type a request such as ‘Mobile Suica account has a security lock that I want unlocked.’ The next step is passing though a few canned support responses before being connected to an online support person. They will then ask you to confirm your account with the above information. Confirm to the support person that your Mobile Suica account has a security lock that you want unlocked.

iOS 13 FeliCa NFC Reader Apps

With the official release of iOS 13 quickly approaching we are starting to see new app announcements built around iOS 13 enhanced Core NFC Read/Write functions. This is the first time that the full range of iPhone NFC Read/Write has been unlocked for developers. In Japan this is especially important because there are so many FeliCa transit cards out there, almost everyone in Japan has one or more Suica, PASMO, ICOCA, TOICA, etc. There are also the ‘My Number’ Japanese Individual Number Card which is evolving into a national identity card. The Japanese government already supports Android and has announced iOS 13 support.

People need to have an easy way to read card information but for iPhone users this meant buying a separate FeliCa NFC reading device and software for Mac or PC, or borrowing an Osaifu Keitai Android smartphone.

The great thing about iOS 13 on iPhone is that a separate NFC/FeliCa reading device is no longer necessary. iOS 13, iPhone, an app are all you need. Two Japanese FeliCa iOS 13 apps were announced yesterday on Twitter: IC Card Reader and Japan NFC Reader. These are focused on transit IC cards and other FeliCa stored value cards like WAON and nanaco. This is what most people need because there is so much FeliCa plastic out there. People want to know how much balance is left on the card when out and about. Hopefully these and other apps sure to follow, will blossom into full fledged apps that support reading My Number cards and much more.