Apple Pay Suica Commuter Pass Refunds

With a state of emergency declared for Tokyo, Kanagawa, Saitama, Chiba, Osaka, Hyogo and Fukuoka areas until May 6, people will be working from home as much as possible until then. Most companies already shifted to telework mode weeks ago. There are far fewer people commuting to work and schools are out. There is much less need for commuter passes during what is usually a peak commuter pass purchase season for school and work commuting. The situation is so unprecedented that JR East pushed out a special Mobile Suica system notice yesterday for canceling a Mobile Suica commuter pass (commute plan) and getting a refund. The Mobile Suica support page only covers the process in Japanese, here it is in English. All other Apple Pay Suica Commute Plans options are covered in the guide.

Cancel and Refund Apple Pay Suica Commute Plan
To cancel your commute plan and get a refund before the expiration date, you must have a Mobile Suica account and Suica App. Refund of a current plan costs an upfront ¥220 processing fee. The refund amount is calculated on how many valid days are left before expiration. If too close to the expiration date you won’t get a refund. Follow the screenshots below for a refund. Note that refunds are made back your to Apple Pay credit/debit card used to purchase the commute plan. The commute plan is invalidated immediately but you can still use it as a regular Suica for purchases and transit. You can also purchase a new commute plan for the Suica at any time with Suica App.

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Apple Pay China T-Union Transit Cards arrive with iOS 13.4.1 Update

Apple Pay China T-Union transit cards for Shenzhen along with an updated Beijing area card have been added for mainland China region users. It represents the first true release of China T-Union cards on Apple Pay. Shanghai remains in the older City Union format. Apple Pay China T-Union cards for Guangzhou and Foshan are listed as coming soon on the Apple Pay China page. The release is simultaneous with the iOS 13.4.1 update. It’s not clear if the update is a requirement, iOS 13.4 is listed as requirement on the ShenZhen transit page, but Apple Support recommends using the latest iOS.

China T-union cards are interoperable transit cards that work across the country, similar to what Japan has with Suica, ICOCA, PASMO, etc. China T-Union uses the PBOC 2.0/3.0 protocol, the Chinese variant of EMV with the slowest NFC transaction speeds, and they are limited to Union Pay issue credit/debit cards for recharge which makes them basically useless for inbound iPhone visitors to China, unlike the inbound friendly Apple Pay Suica.

Apple Pay Guangzhou, Shenzhen and Foshan China T-Union transit cards were announced in December. Once Apple Pay Octopus for Hong Kong is released the additions will eventually deliver Express Transit convenience to Greater Bay Area iPhone/Apple Watch users who were previously limited to China Union Pay (CUP) cards without Express Transit.

Apple Pay has supported Beijing and Shanghai city transit cards since iOS 11.3 but were initially labeled beta because they did not fully implement the complete PBOC 2.0/3.0 spec. This appears to be fixed with the China T-Union additions. Having 2 different Apple Pay transit cards in Wallet would not exactly be the same as the dual mode Sold Octopus•Lingnan Pass but it should be close once Apple Pay Octopus is finally released. It will be interesting to hear what the Apple Pay Greater Bay Area transit experience is like after all area services are rolled out.

There has been endless speculation about the release of Apple Pay Octopus after the planned launch was delayed in December, just after China T-Union Apple Pay cards were announced. Apple Pay Octopus was first announced in July 2019 but has yet to see release on iOS 13.4.x, the last major iOS 13 release.

Siri Adds Japan Transit Directions

I’m not exactly sure when Siri added Japan Transit directions, but it didn’t work 3 weeks ago. I had basically given up hope on this Apple Maps wish list item, but had some free time today to kill with Apple Watch and viola. Transit directions. Transit is tricky because place names, especially Japanese place names and directions, depend on the context. For example when I asked iPhone Siri for the ‘next train to Gotanda’, I got a few route options to a place in Iwate prefecture. When I asked for the ‘next train to Gotanda station‘, iPhone Siri got it right. Apple Watch Siri however got it right every time.

Based on Siri tests in JP language mode so far, it seems like a solid service addition that users will find useful. I suspect it will be a very nice fit with AirPods Pro and will give it the noisy station acid test. It will be interesting to see online reactions and analysis from Japanese users. It will also be interesting to see if or when Apple announces transit directions for Siri. Traffic has been showing for months in Apple Maps Japan with no official listing on the iOS feature availability page.

Special Mobile Suica Maintenance Notice

JR East issued a Mobile Suica system maintenance notice, the downtime will run longer than usual: all services will be offline from midnight to 6:30 am March 21 JST. This includes Apple Pay Suica recharge so be sure to recharge before then, or use cash recharge at the nearest convenience store.

The special maintenance is related to the recent Shinkansen eTicket service launch and preparation for an updated Eki-net App that will eventually support it.

Mobile PASMO Q&A

What is Mobile PASMO?
Mobile PASMO is an app service, identical to Mobile Suica, for Android v6 Osaifu Keitai devices or later. Users can recharge a virtual PASMO card on the device with a registered credit card, purchase or renew commute plans, view use history, restore the PASMO card from the cloud in case of a lost device, PASMO bus transit users can also earn ‘Bus Toku’ points. Mobile PASMO launched March 18. Details are listed on the Mobile PASMO site (Japanese only).

Is it compatible with Google Pay? (Updated)
Not at this time. Users need to be careful: active Google Pay can block Mobile PASMO transactions. Bank cards are limited to Mobile PASMO app registered credit cards: American Express, JCB, Mastercard, Visa. Credit card registration is processed by PASMO and seems to be the weakest part of the system where users are experiencing the most trouble (the rest of the system appears to be licensed Mobile Suica IT assets). Only Japanese issue cards are accepted.

Is the Mobile PASMO app multi-lingual? (Updated)
Everything is Japanese language only. Android users can download the Mobile PASMO app on Google Play.

Can I use Mobile Suica and Mobile PASMO on the same device? (Updated)
Only 6 recent Osaifu Keitai Type 1 devices support multiple transit card installs. On older Type 2 devices you can only install one and have to choose. As FeliCa Dude explains in his excellent Reddit post, “Mobile PASMO: the “me-too” that’s all about them, and not you” the Mobile FeliCa Android stack on older FeliCa chip devices isn’t like Apple Pay and does not support multiple transit cards or the ability to select one for Express Transit. Type 1 devices updated to Osaifu Ketai 8.2.1 can set one (and only one) ‘main card’ for Express Transit use, with Mobile Suica and Mobile PASMO on the same device. Here is a full device list of Type 1 (Mobile Suica and Mobile PASMO), Type 2 (Mobile Suica or Mobile PASMO), Type 3 (Mobile Suica).

I have a Mobile PASMO capable Type 2 device, which mobile transit service should I use?
It all comes down to commuter pass use, if you live in the Suica/PASMO region and use a JR East line on any part of your commute, Mobile Suica gives you the most options. If you do not use a JR East line as part of your commute, Mobile PASMO is the natural choice.

Will Mobile PASMO be coming to Apple Pay? (Updated)
iOS 13.4 has some indications that Mobile PASMO might be coming at some point. Mobile PASMO uses licensed Mobile Suica assets and technology, the backend is very similar with a different operator. Apple Pay Wallet does have the ability to host multiple transit cards and select one for Express Transit. In theory a user could have a Suica and a PASMO together in Wallet. We’ll have to wait and see if the PASMO group has enough cloud resources to plug into Apple Pay/Google Pay and how willing they are to deal with non-JP issue credit cards.

Isn’t next generation ‘2 cards in 1’ Suica supposed to fix this? (Updated)
Mobile PASMO throws cold water on the one big happy mobile transit family concept of next generation Suica: sharing resources instead of “me too” fiefdoms. Even if the new card architecture fixes all the current shortcomings, which it is supposed to do, nothing can fix the selfish mindset of transit companies who refuse to cooperate. As FeliCa Dude points out, Mobile PASMO is a boondoggle, the result of JR East and PASMO Association failing to cooperate and mutually host commute plans. I suspect that auto-charge transit company premium branded credit cards are getting in the way. Japanese transit companies need to put aside old grudges and cooperate intelligently to get all transit players on mobile as fast as possible. Everybody loses out if they do not.

UPDATE: Japanese programmers digging into Mobile PASMO details find that PASMO licensed Mobile Suica IT assets for Mobile PASMO service. This makes a lot of sense and is an encouraging sign that Mobile Suica cloud resources can be licensed to host other transit IC cards for mobile (ICOCA, TOICA, manaca, etc.).

UPDATE 2: Junya Suzuki posted an article with more Mobile PASMO system details. One leading company in the PASMO Association (Tobu, Keio or Odakyu) licensed Mobile Suica assets and technology from JR East. Cut and paste IT. As said above, this is encouraging because other transit companies (JR West, JR Central et al) can license Mobile Suica assets and park it on whatever cloud service they want: AWS, Azure, NTT Data and so on. Mobile plumbing for connecting Apple Pay and Google Pay is already in place.

Update 3: the Mobile PASMO device link keeps dying, here is downloadable PDF copy as backup: