Hands Free Suica

After iOS 13.2 hit the final beta I migrated my Suica from iPhone to Apple Watch to give watchOS 6 Apple Pay Suica a proper shake down. Even after only a few days I can already say that Apple Pay Suica performance on watchOS 6 is far better than any version of watchOS 5. Not only does it feel more responsive, Suica Express Transit seems more sensitive further away from the gate reader hit area, crazy as that sounds.

Going back to Apple Pay Suica on Apple Watch also brings back a great feature I missed on iPhone: hands free Suica. Incredible as it sounds, Apple Watch is still the only wearable device for Suica, the only choice for hands free Suica. Once you get used to hands free Suica Express Transit with Suica Auto Recharge, it spoils you for any other kind of cashless payment. Hands free shopping and transit is a breeze that makes everything else feel like a huge step backwards.

Apple should be marketing the hell out of it in Japan but don’t. What a waste of a huge and exclusive marketing opportunity. When Apple Pay Octopus finally, finally, finally launches, I expect Hong Kong Apple Watch users will really appreciate hands free Octopus.

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Apple Pay Octopus and the iOS 12.1.3 Release Window

UPDATE: Apple Pay Octopus is coming with iOS 13

Note: For simplicity and convenience I have migrated and merged older Octopus related posts here. All new Octopus related developments will be posted separately.

JR East posted a special maintenance schedule this month for Mobile Suica on 1/15, 1/22 and 1/28. The work appears concentrated on the Suica Recharge backend which hopefully points to improved Apple Pay Suica Recharge performance.

I think it also points to something else: a iOS 12.1.3 release with Apple Pay Octopus/Hong Kong transit directions for Apple Maps service around January 29 Cupertino time, early am January 30 in Hong Kong. The timing fits with a full beta test cycle wrap up but more importantly it fits as a kickoff for the Chinese New Year vacation period, good news for an important market to Tim Cook who desperately needs some good news right now.

Go for it Tim! It will undoubtedly help Apple sell more global FeliCa iPhones because Octopus on Apple Pay is a great marketing angle for the iPhone XR/XS models with Express Card power reserve and bulletproofed FeliCa performance. I have yet to experience a single Apple Pay Suica gate error from my iPhone XS with daily use since the launch date.

UPDATE
It occurred to me after posting the above that Apple has introduced transit cards and the technology behind them with larger point releases: iOS 10.1 for Suica (FeliCa) and iOS 11.3 for Beijing and Shanghai Transit cards (Apple flavored PBOC 2.0 ED/EP). In this scenario iOS 12.2 is the logical starting point for Octopus on Apple Pay. However, Octopus is FeliCa which has been part of Apple Pay for over 2 years, Apple has ample engineering and testing experience with the technology to add Octopus with a smaller point release, or none at all which was the case with contactless student ID cards.

UPDATE 2
The original source reports pointed to an end of January rollout, now that iOS 12.1.3 is released we will see how it plays out between now and iOS 12.2. Considering the Apple Pay Suica launch meltdown on iOS 10.1 update day, Apple would be wise to launch on a quiet network day as Apple Pay Octopus day 1 user additions will far outstrip any regular credit card Apple Pay rollout, the use profile for prepaid transit cards is very different.

UPDATE 3
It looks like we’ll have to wait a while longer for Octopus on Apple Pay.

iOS 12 Suica Performance Issues Update

iOS 12/watchOS 5 Suica performance continues to be a very mixed bag for many as Apple closes in on the iOS 12.1.3 update. There are no showstoppers but glitches are constant enough that there’s even an Reddit thread on the subject, a first. Suica performance glitches fall in 4 basic patterns:

  • Suica Express Card error flicker: occasional error flicker at transit gates with iPhone 7, iPhone 8, iPhone X (Rev. B) and Apple Watch 2~4. This is a completely different issue from the iPhone X NFC hardware defect. There is no workaround and will likely be fixed in an iOS update at some point…we hope.
  • Dead Suica Notifications/No Suica Balance Update: Suica Notifications stop working and Suica Balance fails to update at transit gates, store readers and Suica recharges. This affects iPhone 7, iPhone 8, iPhone X (Rev. B) and Apple Watch 2~4 but is easy to fix by putting Suica in Service Mode for a few seconds.
  • Slow or unresponsive Suica Recharge: this is probably more of a backend system issue between Apple Pay iCloud and Mobile Suica than iOS 12 but Apple Pay Suica recharge fails half of the time on the first attempt. This affects all devices and there is no work around except to try again. The Mobile Suica maintenance this month (January 2019) might help.
Suica Recharge works…sometimes
  • Dead Suica Express Card UI on A12 Bionic devices: another case of the hardware works but the software doesn’t that only affects iPhone XS and iPhone XR. Suica works flawlessly on readers but the entire Apple Pay Suica Express Card UI dies: no notifications, no balance update, no Apple Pay sound, no feedback whatsoever. Service Mode does not revive the Suica UI but a restart fixes it. Fortunately this issue seems rare. Unfortunately I have experienced it on 2 separate iPhone XS devices.

UPDATE
Good new: all Suica issues listed above are fixed in iOS 12.3 with great performance.

iOS 12.1.2 Apple Pay Suica Performance Issues

No sooner than Apple issued the iOS 12.1.2 update that JR East pushed out a Suica system notice in their iOS Suica App: When Suica Balance Fails to Update. I guess this really means that Apple still hasn’t fixed iOS 12 Apple Pay Suica performance issues for everybody. My experience with iOS 12.1.2 on iPhone XS has been good so far but it takes time to find out what Suica performance on any iOS release really is. Whatever the case may be, fixing dead Suica notifications and a lost Suica Balance is very simple.

Put Suica in Service Mode and let your device sit for 10~15 seconds, then quit Apple Pay or simply put the screen to sleep. A Suica Notification will then appear with the updated Suica balance. Let’s hope that Apple’s New Year resolution list includes quickly fixing Apple Pay Suica performance issues.


More Apple Pay Octopus

UPDATE: Apple Pay Octopus is coming with iOS 13

Note: For simplicity and convenience I have migrated and merged older Octopus related posts here. All new Octopus related developments will be posted separately.

I assumed the Octopus Coming to Apple Pay post would be ignored in the end of year rush period. However the timing perfectly coincided with an Octopus Cards Limited press conference where the CEO demurred any Octopus tie-up with Apple and the post got much more attention than I ever anticipated. Obviously there are lots of iPhone users in Hong Kong who want Apple Pay Octopus. A few readers were confused by the situation and asked for some clarification.

First of all the source who correctly predicted last years Smart Octopus on Samsung Pay launch tipped me about the Apple Pay launch. That in itself was enough for me but here’s the thing: if Octopus Cards Limited (OCL) is really serious about expanding Octopus use on mobile platforms, taking the next step of getting Octopus on Apple Pay is the only way to achieve that.

Digital Wallets like Apple Pay and Samsung Pay are the most tightly integrated NFC software and hardware digital wallet platforms out there with integrated FeliCa, but Apple is the only one to implement the necessary Secure Element on their own A Series/S Series hardware with FeliCa Networks keys, and sell the package globally. All the major NFC technologies are standard on Apple Pay: NFC A-B-F, EMV, FeliCa, MIFARE, VAS.

Octopus on Google Pay might look nice on paper but it can’t achieve anything of scale yet because of the highly fragmented nature of Android: to date hardware manufacturers have yet to produce an answer to Apple’s global FeliCa iPhone and Apple Watch, even though everybody’s smartphone has a NFC A-B-F chip. Not even Google has pulled it off. Huawei says they are planning to add global Felica but it will take time.

OCL is playing coy because majority shareholder Hong Kong MTR has added QR Codes and EMV contactless to the transit gate mix removing the exclusive Octopus Card franchise, but the technology and market politics don’t mesh. On one hand you have a fast, established and ‘open’ in-house contactless payment system (as in anybody can buy a plastic Octopus card and ride) basically run by public transit companies. On the other hand you have slow and ‘closed’ contactless payment systems (as in only people with certified credit cards and bank accounts can ride) run by major outside credit/debit network companies chipping off money from both customers and transit companies.

In this context putting Octopus on Apple Pay isn’t just adding a card to a digital wallet platform, it is also a statement of who ultimately controls, operates and benefits from the public transit gates. It’s more about market politics than technology, in other words another battle in the contactless payment turf wars. The outcome will be fascinating to watch but determines whether Octopus will remain a great transit payment platform for Hong Kong with a future, or not.

Update
It looks like we’ll have to wait a while longer for Octopus on Apple Pay.