New Apple Pay Transit Support Page Jargon

iOS 12.3 might look like a minor update, but Apple Pay has gotten a major under the hood overhaul. It feels like Apple is pulling all the different NFC technology threads together into one tight knot in advance of iOS 13: Apple Pay Suica performance is stellar and finally bug free, the beta label on China transit cards which had been there since iOS 11.3 is finally gone, the Wallet UI has been revamped for Apple Card which Apple employees just started receiving with more changes coming, and we have the new EMV Express Transit option which uses a payment card (credit/debit cards) designated for Express Transit mode on Portland TriMet.

In case you have not noticed, Apple Pay Transit support pages have been completely rewritten with some new jargon:

  • Transit without Apple Pay Express Transit mode enabled: everywhere else

By the end of summer the Express Transit mode enabled list will look like this: China Beijing and Shanghai PBOC), Japan (nationwide Suica FeliCa), USA (Portland TriMet EMV and HOP MIFARE) and Chicago (Ventra MIFARE). New York OMNY will end up on the ‘Transit without Apple Pay Express Transit mode enabled’ list.

There is also some new jargon in iOS 12.3 Wallet Settings:

The Express Transit Card setting lists Transit Cards (Suica, HOP, etc.) and Payment Cards (VISA, Mastercard, American Express, etc.). Notice that Transit Cards can be ‘Multiple’ and the description: (EMV) will be used to pay for transit when (Suica, HOP, Beijing Transit, etc) is not requested by payment reader. Ideally this means that the payment reader will gracefully accept your preferred payment method to pay the fare.

The reality is going to be messy. I guarantee there will be lots of people who set a payment card for Express Transit and try going through a transit gate in Singapore, Sydney, London, Tokyo, etc. without a thought, and get a nasty surprise. What? I thought Apple Pay worked here?

That is not a problem for techies who want to try things, but for regular users who just want things to work, it makes Apple Pay look bad. People don’t have high expectations about bank cards, but they have higher expectations for Apple Pay. Put another way, banks have nothing to lose with lousy service because they already have a lousy reputation. Apple Pay is different and has more to lose when things go wrong. And that’s a risky place to be.

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Jennifer Bailey Lifted the Apple Pay Skirt at TRANSACT…a little

Everybody knew that Jennifer Bailey was giving a keynote at the TRANSACT 2019 conference but finding any evidence of it was damn hard. Fortunately I came across a tweet from Steve Moser delivering some of goods: NFC tags and stickers for Apple Pay with no apps, NFC tags and stickers for Apple Pay with apps. We already saw that coming but it’s nice to know that Apple’s NFC tag strategy is centered on Apple Pay, it makes the most sense for most users, ‘NFC is Apple Pay’ is the easiest thing to understand. WWDC19 is certainly looking to be a fun show for all things Apple Pay Wallet.

The iPhone X Suica NFC Problem One Year Later

One year later there are still plenty of defective NFC iPhone X devices out there. I know because the page views for iPhone X Suica Problem Q&A Exchange Guide are consistently high enough to suggest people go out of their way to search the problem online.

My rough estimate is that 40 million iPhone X units were manufactured up to the April 2018 defective free Revision B iPhone X change over. How many of those 40 million are defective? Only Apple knows. My take is that almost all of them are defective but iPhone X owners are not aware of the NFC defect for a number of reasons:

  • Apple has not publicly admitted there is a problem, they admit it internally however.
  • Apple Pay Express Transit use is the easiest way to discover a defective NFC iPhone X unit. Since Express Transit only exists in Japan (nationwide) and China (Beijing and Shanghai), Apple has used this to limit Rev. B iPhone X exchanges to problem use cases from those regions.
  • Mainstream Apple tech media in America (and Japan) has not reported the problem. I know of only 2: AppleInsider Mikey Campbell was kind enough to report the issue early on because I asked him to. Michael Tsai Blog picked up the issue later in his excellent digest of the iPhone X Suica Problem. Mainstream reporting in America is the best way to spread awareness of the issue because it is picked up everywhere around the world.

I think it’s going to be a fascinating time when Apple Pay Express Transit finally goes live in America with HOP and Ventra this summer. Some iPhone X HOP and Ventra transit users will undoubtably discover that their iPhone X Express Transit card does not work right at the transit gate.

iPhone X went on sale November 3, 2017, the AppleCare+ 2 year coverage window for iPhone X starts closing this November. I hope that poor iPhone X users in Portland and Chicago don’t end up stumbling in the dark and can get Rev. B iPhone X replacement units without any hassle, before that window closes.

iOS 12.3 Update and Apple Pay Transit Improvements (U)

The iOS 12.3 update has some important improvements for iPhone users in Japan and Apple Pay Transit users everywhere:

Reiwa Era Calendar Support
Reiwa Era is also supported in watchOS 5.2.1 and macOS 10.14.5

Improved Apple Pay Suica Performance
iOS 12.3 is the best iOS version for Apple Pay Suica and Express Transit cards that Apple has produced, period. This is the single most important feature for users in Japan. Previous Suica iOS performance issues are all gone: Suica balance not updating, unresponsive Suica UI, unresponsive Suica Recharge, etc. Longtime iPhone Suica users will be pleasantly surprised, as will HOP and Ventra card users when Apple Pay Express Transit arrives on those systems this summer. If for no other reason, update to iOS 12.3 for superior trouble free Apple Pay Suica and Express Transit performance.

EMV Express Transit Support (U)
This is a new Apple Pay Wallet option for EMV payment cards to be set for Express Transit on open loop transit systems that support the feature, only on Portland TriMet for now. The new Apple Express Transit support page explains payment card support. Reader feedback suggests payment card support is the usual mixed bag of bank card services, limited by region issuers and issues. EMV transit is always slower at the gate than native transit cards, both plastic and virtual, and only supports standard fares.

The low key nature of this service addition is rather unusual. Lots of under the hood changes have been made in iOS 12.3 Wallet in advance of the Apple Card launch: EMV Express Transit support, the removal of long term beta status for Beijing and Shanghai Transit Cards, the huge leap in Express Transit performance, and much more. I suspect that we’ll hear all about these developments along with new NFC features to be announced for iOS 13 Apple Pay Wallet at WWDC19.

Wallet UI Changes
Suica UI Wallet changes have been ongoing since iOS 12.2 and are still hit and miss. The UI has improved some from iOS 12.2: transaction detail running order has changed slightly to avoid long strings that are easy clipped in English. Unfortunately, important Suica settings are still too easy to miss. Users still have to dig around to find them. I hope Apple continues to improve the Wallet card UI in iOS 13. Here’s a look:

Other Stuff

Apple TV: the iTunes Japan Store does not offer TV content so the revamped TV App is just for playing downloaded movies and nothing more, at least until Apple TV+ service launches in Japan. Amazon Prime and Netflix are way ahead of Apple here and remain the top video streaming providers. It will be interesting to see what Apple comes up with.

Why does Google Maps discriminate against Buddhist Temples?

Dear Google Maps Team,

I have noticed recently that Google Maps in Japan has stopped using the traditional Manji 卍 character for marking Buddhist temples and has substituted a plain gray drop pin. All the other religious organizations still get special icons to denote the religious group: Shinto, Christian, Islam and Judaism. Why do Buddhism get the short stick?

Apple Maps and Yahoo Japan Maps both respect local culture and display Buddhist temples the traditional way. Why can’t you? If you study history and culture you will understand that the Manji character has been used in connection with Buddhism throughout Asia for hundreds of years. It has nothing to do with European history or the tragic events of WW II.

As a Buddhist I hope that non-Buddhists strive to respect Buddhist culture as Buddhists strive to respect other cultures and religions. It’s easy to understand why some Westerners might misunderstand this aspect of Japanese culture, but misunderstanding is always an opportunity to learn new things and grow. When you whitewash one religious symbol because somebody who doesn’t come from that culture doesn’t like it or doesn’t understand it, you are promoting cultural discrimination.

I’m sure Google Maps does not want to promote cultural discrimination. Please do the right thing and respect all religions equally.

Love and Kisses,
Ata Distance

UPDATE
Some readers have suggested this a result of the some preliminary map symbol proposals from the Geospatial Information Authority of Japan, however the Manji symbol was retained in a later proposal with the word ‘temple’ included. What’s important to remember is that the map symbol suggestions were merely suggestions intended for non-Japanese language maps at tourist areas and such. It’s also important to note that the Japanese government did not consult with Buddhist organizations. What Google has done does not follow Japanese government guideline suggestions. It is censorship.