Apple Pay Suica Service Mode is a weird function that doesn’t have a counterpart on the Android Suica side. The JR East Apple Pay Suica help page mentions this. The iPhone Service Mode explanation says, “Service Mode will allow station agents and kiosks to help with any issues with your card.” The street reality is that station agents don’t need you to put the device in Service Mode, just fork it over and they can fix any Suica issue for you.
In this case Service Mode syncs and reconciles iOS with the Suica Stored Fare (SF) balance information from the FeliCa embedded Secure Element implemented inside the A Series/S Series Secure Enclave.
Service Mode seems pretty useless on A12 Bionic devices. I imagine it’s there more for show than actual functionality, although Service Mode is useful for cash recharge on 7-Eleven ATM machines where you have to put the device upside down to capture the ATM NFC antenna hit area.
Mobile Suica maintenance is a regular nightly occurrence from 1am~4am with longer once a month sessions. The July 6~7 and July 20~21 Suica system maintenance work is very unusual for both the time, 9pm~5am on each night, and the reach: both Mobile Suica and JR East station Suica ticket machine services are going offline.
Under normal circumstances it costs ¥165 to ride from JR Shinjuku to JR Tokyo. This iOS 13 beta tester found that his Suica card balance was updated to 50 million yen at the end of his journey. That’s a nice bug to have, but I think I will wait for the iOS 13 public beta before testing Apple Pay Suica.
Rakuten founder Hiroshi Mikitani is a former bank executive and his buildup of the Rakuten payments service empire is impressive. The whole point is to remove credit cards and banks from the Suica recharge process for Rakuten Pay users, and there are lots of them. So much so that some Apple Pay users might be tempted to switch to Android just to use Rakuten Pay Suica.
All things Suica will change with the arrival of Super Suica in 2021. Until then this is another nice, and strategically important, expansion of the Suica Transit Platform, extending the usefulness of Suica in the Rakuten Pay point universe that has a deep user base in rural areas. Come to think of it, this is JR East getting their ducks in a row for the Super Suica rollout that will incorporate all those local rural transit IC cards that have been left out the e-money and digital wallet revolution. It’s a perfect matchup.
UPDATE Rakuten and JR East are examining iOS support in addition to Android. Jennifer Bailey and the Apple Pay crew had better get cracking on negotiations with Rakuten, Rakuten Pay Suica is going to be way bigger and more important than Mizuho Suica can ever be.
What nobody has said, and I think it’s worth pointing out, is that the Android Pay to Google Pay shift was also a break with HCE and Google providing, or pretending to provide, a secure element strategy for all Android licensees. Instead, Google is focused on Pixel and their own eSE, all other Android licensees and manufacturers be dammed and left to find their own solutions. I guarantee you that, in time, Google will be doing most, if not all, of the same security hoops that Apple does now, for Google Pay card emulation (not host card emulation) for Google Pixel platform eSE access.