iOS 13 Apple Pay Suica Warning for EX App users

One of the early issues of using Apple Pay Suica was that the Suica card ID number would change every time the card was removed and re-added to Wallet, migrated to a new iPhone, or transferred from iPhone to Apple Watch. This was no problem for using Suica for transit and payment, but soft-linked services like JRE POINT and the JR Central Shinkansen EX App were a problem. Users had to manually update the Apple Pay Suica card ID number in those service accounts. If they did not, those services stopped working.

The good news is that Mobile Suica and Apple Pay fixed the issue in 2017. The bad news is that the issue is back again. JR East has done a lot of backend work on the Mobile Suica system to get the iOS 13 direct Suica card creation Wallet feature in place. I moved by main Apple Pay Suica card to test it on Apple Watch and noticed that the Suica card ID had changed. I thought I might need to issue an all points alert, but close investigation revealed that JR East has really improved things on the Mobile Suica system.

The official JR East Mobile Suica support position is that Suica card ID numbers can change when removed and re-added to Wallet. Softlinked Apple Pay Suica services like EX App (smartEX and Express Reservation) and Touch and Go Shinkansen stop working when the Suica ID number changes and need to have the registration information updated to re-link the services.

My own experience is the Suica card ID number changes, once. After that, moving Suica around doesn’t change anything. I suspect this is related to the changes in iOS 13 Wallet. Another interesting change is that the JRE POINT system automatically updates a changed Suica ID number from Mobile Suica. It just works. Hurray!

Softlinked Apple Pay Suica services like EX App (smartEX and Express Reservation) and Touch and Go Shinkansen are still a problem. Touch and Go Shinkansen users simply register their device again at a JR East station kiosk. Apple Pay Suica & Express Card EX App users need to open up Suica App, tap the Express Reservation option and login to EX via the shitty little mobile EX browser window. You should see a “Your Registered Device has changed” and a “Update” button. Tap that and all is done. You can confirm the updated Suica ID number in EX App.

I do not have a smartEX account and cannot confirm this, but I suspect users need to update any changed Suica ID number manually in the EX/smartEX Apps. In the future I hope that JR Central does a better job of dynamically connecting their EX system with Mobile Suica.

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Tokyo Cashless 2020: Dear JR East, we need a new Suica Charge App

1️⃣ >Dear JR East, we need a new Suica Charge App
2️⃣ Consumption tax relief with the CASHLESS rebate program
3️⃣ Are Apple Maps and Siri really Apple Pay level ready for the Tokyo Olympics?
4️⃣ Blame the Japan Cashless Payments mess on VISA and EMVCo, not FeliCa

Tokyo Cashless 2020 is a series covering all things cashless as Japan gears up for the big event. If there is a topic that you’d like covered tweet me @Kanjo

Now that iOS 13 with supercharged Core NFC is almost here, it’s time for JR East to junk the old Suica Charge app for Sony PaSoRi FeliCa reader combo on life support until the plug is pulled in September 2020, and create a new Core NFC supercharged app for iOS 13. Since any iPhone 7 and later has the ability to Read/Write FeliCa cards build a whole new app around iPhone as the NFC read/write device. Here are some other helpful suggestions:

  • Make the app multilingual, or at least support English in addition to Japanese
  • Cooperate with the other major transit card companies to support all compatible Japanese transit IC cards for recharging, not just Suica
  • Support international issue credit/debit card registration in the app so that anybody from anywhere can recharge plastic transit IC cards with their bank card
  • Support In-App Apple Pay for recharging
  • Support the app on Non-Osaifu Keitai Android phones that can read/write NFC-F, there are lots of them out there coming to Tokyo in 2020, support Google Pay for In-App recharging too

There is an ocean of plastic Japanese transit IC cards out there. There are lots of Android users, and even iPhone users, who cannot use Apple Pay Suica or Google Pay Suica. A handy Suica recharge app that lets inbound travelers recharge plastic transit cards on the go with just a smartphone is screaming to be born, it would be an essential tool in alleviating station recharge kiosk lines during the Tokyo Olympics. JR East, please make it happen.

Update: I forgot that JR East already announced the end of “Suica Internet” services in September 2020. Suica Internet is a set of internet based services for online shopping and recharging Suica cards with the Sony PaSori reader and a Windows PC. JR East is pruning legacy services as they prepare for the next generation Super Suica rollout in April 2021.

Dear Apple: We need a Global NFC iPad

Now that iOS 13 is almost here, it’s time to sit down and think about the enhanced Core NFC Read/Write functionality and what it means for iOS/iPadOS. Core NFC “requires a device that supports Near Field Communication.” Theoretically this means iPhone and Apple Watch, but the reality is that only iPhone iOS supports Core NFC, NFC Tag Read/Write and new services like NFC Tag Apple Pay that use Background NFC Tag reading.

Until now nobody has discussed the need for a NFC capable iPad. Without the enhanced Core NFC functions of iOS 13 which limited NFC to Apple Pay Wallet card, there wasn’t a reason. After all who would want to use iPad for Apple Pay Suica transit in Tokyo, you’d look as silly as watermelon man (watermelon in JP = suika…get it?).

But iOS 13 Core NFC changes all this: sure you still don’t want to use an NFC iPad at the checkout line, but businesses would love an NFC iPad loaded with all kinds of enhanced Core NFC apps to do all kind of work as all-in-one mobile POS systems, factory inventory NFC tag read/write systems, and much more. Imagine how an NFC iPad bundled with Recuit’s AirPAY would appeal to Tokyo area businesses as they gear up for the 2020 Olympics. The possibilities are interesting and not insignificant.

What is the optimum global NFC iPad hardware configuration? Background NFC tag reading ability is an absolute must which means A12 Bionic is the minimum support configuration. Outside of that I would say: iPad Air and iPad mini, not iPad Pro, a NFC + cellular model, and a WiFi only model. The NFC iPad needs to be as inexpensive as possible with A12 Bionic and Touch ID. I think it could do well.

Apple Pay Suica Auto-Charge Confessional

I have a confession to make to my brothers and sisters of the Apple Pay Suica Super Smart Shopping League (Apple Pay 4S): I never used Suica Auto-Charge. Until now.

I know, I know, it was a really stupid thing to do even though I had all the power tools at my disposal: Apple Pay Suica card, BIC CAMERA View JCB card, JRE POINT card, Mobile Suica and JRE POINT accounts, Suica App. Somehow I could never quite bring myself to take that final step of turning on the Auto-Charge option in Suica App.

You see, I’m a very manual man. I think it was my addiction to the Apple Pay ‘ka-ching’ sound. Even though it’s audio confirmation that my money is going down the drain, it just sounds so good. That and my addiction to Suica Notification shortcuts, they were always there but never really worked right until iOS 12.3. Those are flimsy but valid excuses. But now that notification shortcut recharge is working good in iOS 13, I knew I had to take the last step. The final blow was the Dr. Shump/Arale-chan JR East View card campaign ads. I always had a soft spot for Arale-chan, I mean if she didn’t originate the pile of poo emoji, nobody did. And so I turned on Auto-Charge.

What can I say? Auto-Charge makes the Apple Pay Suica experience better and smoother in every way. It’s far better than futzing with credit cards, even Apple Pay credit cards, but fellow Apple Pay 4S members already knew that.

I keep the auto-charge amount at the lowest setting, ¥2,000, because my manual man side is uncomfortable with large recharge amounts and prefers manual Apple Pay recharge to keep an eye on the money before it goes down the drain.

I look forward to the day when Suica Auto-Charge functionality extends from Suica/Pasmo gates to all transit gates nationwide. It would be insanely great if JR East opened up Auto-Charge to non-JR East View credit cards, but that will probably remain an exclusive incentive. If Super Suica delivers nationwide transit gate Auto-Charge compatibility, I’ll settle.

iOS 13: Set up a Suica card in Apple Pay

Up until iOS 12 adding a Suica card to Apple Pay Wallet has been centered around transferring a plastic Suica card. The Apple setup page assumed you already have a plastic Suica, there was no mention of adding a virtual Suica card or how to do it. Not any more.

In iOS 13 the Suica setup is no longer about transferring a plastic card, it’s all about creating a virtual Suica card in Wallet. This eliminates a lot of setup hurdles for inbound travelers, and Japanese users too, who want to use Apple Pay Suica:

  • No more need to buy a plastic Suica
  • No more fuss adding the last 4 digits of the Suica ID number
  • No more entering a birth date
  • No more reading Suica card data into Wallet
  • No more dead useless plastic Suica card

The new iOS 13 Set up a Suica card in Apple Pay instructions are this:

  1. Set Region to Japan
  2. Open Wallet and tap the plus sign
  3. Tap Continue.
  4. Tap Suica Card.
  5. Select an amount to put on your transit card.
  6. Follow the steps to create a new transit card on your iPhone.
  7. Return Region to desired preference.

The iOS 13 Suica setup is exactly like the current Beijing/Shanghai transit card setup with one big difference: you use your Apple Pay credit/debit cards to add money to Suica, it’s open ended. China transit virtual cards require an Apple Pay China UnionPay credit/debit card, it’s not inbound friendly.

The Suica setup is inbound friendly, as Apple Pay Octopus will be when it launches with iOS 13. JR East has streamlined and beefed up the Mobile Suica system to accommodate the addition of what will doubtlessly be many virtual Suica cards. It appears that all new Suica cards created in iOS 13 Wallet are the ‘My Suica’ variety, this means they are registered in the Mobile Suica system and you can create more than one.

Creating virtual ‘My Suica’ used to require a Mobile Suica account and Suica App, but if this is no longer the case it suggests that all Apple Pay users adding virtual Suica in iOS 13 Wallet are now registered Mobile Suica users….at least from the backend system operations point of view. I suspect we’ll be getting details from JR East, and a new version of Suica App at some point.

There are still some gray areas, such as the status, or necessity of SuicaENG. I hope it sticks around because even though it’s a throwaway one time use app, it adds a virtual Suica without the ‘set Region to Japan’ setup requirement of Wallet. There’s also the problem of Apple Pay Suica card refunds which require a Japanese bank account to receive. I suspect JR East will stick to its guns and tell users to spend the remaining Suica balance down close to zero and remove it from Wallet.