When you purchase Shinkansen eTickets in Suica App, you’ll see a small notice at the bottom of the menu screen: Mobile Suica Shinkansen eTicket Service ends March 2020. Does this mean we’ll have to go back to paper tickets? Not at all.
JR East has been coy about the new cloud based eTicket service they are working on to replace the current Mobile Suica one. Originally the plan was to release a product similar to JR Central’s smartEX in April 2019.
Oops, that didn’t happen and I think we are better off for it. smartEx for all of it’s backend system hocus-pocus, isn’t that smart. The basic system is designed with manually input Transit IC card numbers (Suica, PASMO, ICOCA, and all) as the center. The result is a fragile and static system that doesn’t port well. Sign up for the Express Reserve (EX Reserve) service option in Suica App and you too can experience JR Central’s oh so fugly EX system.
I don’t think JR East wants that kind of system. There are probably 2 aims: replacing the old but reliable iMode backend with a modern dynamic one that can comfortably process the full variety of regular train and Shinkansen eTickets while plugging into many different UI front-ends: Suica App, web, other transit company apps, etc. It will be properly internationalized too. The iMode backend has served us very well since 2006 but needs to go, take a look at the eTicket purchase screenshots on the Suica App page and you’ll see.
We’ll get a new eTicket service with a new name in a new version of Suica App, in English and Japanese probably, and lots more. I look forward to seeing what JR East comes up with for the big Tokyo Olympic 2020 rollout.
JR East announced the end of the Mobile Suica ¥1030 annual membership fee for all Android devices on February 26 2020. Mobile Suica is free for Apple Pay users. JR East also announced the end of Symbian OS feature phone support with most devices being cut off from Mobile Suica on February 25 2020, and the rest following on December 22 2020 along with some Android devices.
All of the ‘offed’ devices can still use Suica for transit and purchases but are limited to cash recharge which can be done at station kiosks and any convenience store. Users who want to keep their Mobile Suica account will have to migrate to an eligible Apple or Android device.
JR East is also terminating Mobile Suica Shinkansen e-ticket purchases this year and will replace it with a new service similar to JR Central’s Smart EX. Details should be coming soon.
The Suica card ID now remains the same after deletion and re-install.
The Suica card ID now remains the same after deletion and re-install.
One of neat things about Apple Pay Suica is how easy it is to add, delete and migrate Suica cards to different iPhones. iCloud and Mobile Suica keep the Suica card information and balance safe and secure no matter what device it’s on.
There was one weakness however: the Suica card ID number changed every time the card was deleted and re-installed in Wallet. This was a problem for other apps that used the Suica card ID to soft link a service, such as JR Central smartEX. If the Suica card ID changed and the user forgot to manually update the new Suica ID number, the service stopped working. This is exactly what happened to me the first time I used smartEX.
This also applied to Suica Coin lockers which use the Suica card ID to lock and unlock. While it was highly unlikely anybody would delete and re-install an Apple Pay Suica card with their stuff locked away, the possibility was there.
Fortunately Apple and JR East have fixed this weakness. Now when you delete a Suica card from Wallet and re-install it the Suica ID number stays the same. JR East did not advertise the change but I suspect it was put in place the same time Touch and Go Shinkansen launched on April 1. Touch and Go soft links the Apple Pay Suica card ID number when you register.
With the new changes in place manually updating Apple Pay Suica ID numbers is a thing of the past.
UPDATE: the Suica ID number stays the same when deleting, reinstalling and migrating on iPhone but changes when transferring from iPhone to Apple Watch. I have not confirmed if Suica ID changes back to the original ID number or another new ID number when transferring Suica back to iPhone from Apple Watch.
JR Central updated their EX App to v2.0.8 for Face ID and iPhone X compatibility. Release notes mention other improvements in the UI. EX App is used for Smart EX and EX-Press Reservation Shinkansen e-ticketing service on the Tokai and Sanyo Shinkansen Tokyo-Osaka-Fukuoka line and works in tandem with Apple Pay Suica.
Updated English language versions should also be available on USA, Australian and Indonesia app stores but is not confirmed.
JR Central offers the EX App and EX Service for Shinkansen online eTicket purchases that can be linked with Apple Pay Suica for travel on Tokaido (Tokyo~Osaka) Sanyo (Osaka~Hakata) Shinkansen. EX has 2 different kinds of accounts that can link with Apple Pay Suica: smartEX and Express Reserve.
The 2 different kinds of EX accounts that link with Apple Pay Suica have some important differences:
Express Reserve: membership costs ¥1,080 a year but offers a wide range of ticket discounts. Registration is done via the Japanese language only Suica App. Express Reserve only accepts Japanese issue credit cards.
smartEX: membership is free but discounts are limited. Online registration is offered in Japanese language and English language. smartEX accepts a wide variety of credit cards from Japan and other countries.
EX App from the Japan App Store offers more features: Japanese and English support, login support for all EX services: Express Reserve (Express Card), smartEX and JR West Card, and Face ID/Touch ID support, but does not support direct account creation/registration.
EX downloaded on App Stores outside of Japan support smartEx account creation/registration in the app, but do not support or Express Reserve login or Face ID/Touch ID login.
All versions of EX App/smartEX/EXPress Reserve do not support Apple Pay for In-App eTicket purchases.
smartEX Registration To register and use smartEX you need 2 things: a Japanese transit card ID number and a credit card. Apple Pay Suica users must have Suica App installed to access their Suica ID.
I highly recommend preparing your Apple Pay Suica ID number before smartEX registration. Copy Suica ID in Suica App then paste it into Memo app. It will be one long 17 character alpha-numeric string starting with “JE”. Put a few spaces between JE and the following 15 character string so that you can easily copy just the last 15 characters without JE.
Register name, birth date, email, password, credit card with credit card verification, and transit card ID. Be careful to copy and paste just the last 15 characters of your Apple Pay Suica ID explained above.
Login with your password. Unlike the Japanese EX App, FaceID/Touch ID is not supported. However you can download and use EX from the Japanese App Store which offers full support and works in English.
The Suica App sign up process is not difficult but requires decent Japanese reading ability, patience and a JR East View Card already registered in Suica App. With that in place and your 4 digit View Card PIN number on hand, tap the Suica App View Express menu, then tap View Express Register.
The View Express Register section will instruct you to enter 4 digits of your PIN number in a random order.
Once View Express Register is successfully completed, wait 2 weeks for JR Central to send your View Express-Express Reserve IC card and Express Reserve member ID/Password
After receiving your View Express IC card go to Suica App and tap Express Reserve. You are presented with a Safari browser window service agreement, tap the agree-service connect button near the bottom. After tapping the button you will see the mobile Express Reserve login site.
Tap the text line just below the orange login banner that reads: “Mobile Suica users accessing Express Reserve for the first time touch here.”
This takes you through a quick registration process where you enter an email address and receive a mail with a special smartphone registration link. Tap the link then enter your View Card number/expiration date and a password. When completed you receive an Express Reserve member ID.
EX App Logon An interesting and important difference from smartEX is that registration via Suica App automatically registers the Apple Pay Suica card ID with the EX system.
Once registration is complete, use the EX App downloaded from the Japan App Store for Express Reserve Shinkansen ticket reservation and purchases. Be sure to login to EX App with your Express Reserve member ID and password using the Express Card sign-on option. You can also login with a smartEx account.
If you ride JR Central – JR West Shinkansen lines more than 1~2 times a year and have a View Card, Express Reserve ticket discounts are worth the registration via Suica App Express Reserve. Happy transit!