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October 23~24 Yamanote Line Inner Circle service suspension detour transfer guidance

Apple Pay Suica or PASMO commuter pass users who need to detour during October 23~24 must not use automatic gates, use the station agent window reader instead

The JR Shibuya station platform and track realignment of the Yamanote Inner Circle line takes place October 23~24 (unless bad weather postpones it to November 20~21). All Yamanote Inner Circle train service between Ikebukuro and Osaki stations is suspended all day, both days.

JR East has posted multilingual information (English, Chinese, Korean) that includes detour transfer guidance to non-JR lines during the line closure. The English wording is fuzzy because the exact distinctions between mag-strip commuter passes, Suica commuter passes and Suica IC transit fare are not always clear to the reader. It’s also important to understand detour transfer rules.

Detour Transfers
Tokyo area transit operators have special detour transfer rules to deal with transit situations when there is an unexpected stoppage and in-transit users suddenly need to use a different transit route from the normal one to reach their destination. Detour transfers have one rule for Suica or PASMO commuter passes, both mobile and plastic: do not use automatic transit gates during the detour portion of the route, go to a station agent window gate instead and use the reader. The station agent checks the validity of the commuter pass and waves you through, the NFC equivalent of visually inspecting printed tickets and passes. Regular non-commuter pass Suica, PASMO and other transit cards are outside of detour transfer rules and are charged normal IC transit fare.

For example, my normal commute route from JR Asagaya to Tokyu Ikegami has a line transfer point at Gotanda. A Gotanda transfer isn’t possible during the service suspension. Instead I plan to transfer at Shibuya to the Tokyu Toyoko line, ride to Jiyugaoka > transfer to Tokyu Ooimachi line > transfer at Hatanodai to Tokyu Ikegami line > exit at Ikegami.

In this case I make 2 automatic gate reads and 2 station agent window reads with my Apple Watch Suica commute pass: the JR Asagaya start point (automatic gate as always), leaving JR Shibuya (JR station agent window reader) transfer to Tokyu Toyoko line (Tokyu station agent window reader), Tokyu Ikegami (automatic gate as always).

This poster at the Tokyu Ikegami station clearly shows the ‘do not use automatic gates during detour rule,’ and which kinds of tickets can be used for detour transfers: Suica and PASMO commuter passes and all mag strip passes and tickets. For Apple Pay Suica and PASMO commuter passes, always use the station agent window reader on the detour portion and you’ll reach your final destination even with a long detour.

Suica App 3D Secure authorization for all non-Apple Pay in-app purchases

More fallout from the VISA JP Apple Pay agreement: JR East announced they will implement 3D Secure in iOS Suica App, requiring authorization for all non-Apple Pay in-app purchases.

Suica App is convenient because it works hand in glove with Apple Pay and app registered Japanese issue credit cards, giving users the widest possible card coverage. Since 2016, Suica App was the only work around solution for using VISA JP cards for Apple Pay Suica recharge.

With the VISA JP Apple Pay deal however, we are seeing a bunch of credit card backend changes, like merchant code changes that eliminate Suica recharge 3x travel points for Chase Sapphire Reserve VISA holders. JR East is changing how Suica App works, 3D Secure authorization for all non-Apple Pay in-app purchases is part of that. For users this means doing Suica recharge and commute plan renewal in Wallet instead of Suica App to avoid 3D Secure login hassles. Wallet is the hands down easiest way to recharge Suica and renew commute plans.

We’ll see a Suica App v3.0.4 update when 3D Secure is in place, likely after the new Eki-Net launches June 26. PASMO App already uses 3D Secure for registering cards but not for in-app purchases.

With direct Wallet addition of Suica cards starting with iOS 13 coupled with last year’s migration of Shinkansen eTicket functionality to Eki-Net, and the addition of VISA JP Apple Pay in-app support, Suica App is less essential than ever. The only reason for using it now is new commute plan purchases, Auto-Charge setup (which remains the 3D Secure free way to recharge) and receiving Suica Pocket recharge rewards.

There are some VISA JP cards that still don’t support Apple Pay in-app, MUFG holders still have to recharge the old Suica App way. Whatever the reason, the across the board change will be likely be very unpopular with iOS Suica App and Android Mobile Suica users.

UPDATE July 20, 2021
3D Secure is now required for registering credit cards in Suica App. So far there are no reports of 3D Secure confirmation required for Suica App in-app recharge or Green Car Seat upgrades. This matches my own limited testing. I’ll update this post if anything changes.

Any purchase in Suica App can be made with Apple Pay instead of the app registered card that bypasses 3D Secure, Suica App registered CC on the left, Apple Pay on the right

Suica Off Peak Commute and Repeat Point Service Quick Guide

As companies transition away from daily work commutes in the COVID era in favor of teleworking from home with occasional trips to the office, transit companies are forced to come up with incentives that encourage people to use public transit while keeping it safe. To that end JR East has a Suica off peak and repeat commute point service campaign. Transit users earn JRE POINT on their weekday work commute when they ride at designated off peak station times, or earn a free trip in JRE POINT with riding the same fare 10 times in the same month. JR East is promoting safe transit with less congestion and mobile ticketing as Mobile Suica earns more JRE POINT than plastic Suica.

It’s a good idea, unfortunately there are limitations: (1) only end to end transit on JR East lines qualifies for point service, (2) everything is tied into the not so user friendly JRE POINT system. The campaign comes in 2 flavors:

  • Commuter Suica Off Peak Point Service: start the work commute at your station during designated ‘Early’ or ‘Late’ time slots. Off Peak Point Service runs from March 15, 2021 ~ March 31, 2022
  • Regular Suica Repeat Point Service: 10 same fare Suica transits on JR East lines earns a free trip in JRE POINT, additional same fare transits in the same month earn additional points. Repeat Point Service started March 1, 2021 and is open ended. Repeat Point Service is basically the Suica equivalent of paper ticket ‘buy ten trips and get one free’, a transit institution that has been around forever but is quickly disappearing.

1. Off Peak Point Service
The service campaign for Commuter Suica users. There are a number of limitations:

  • Only end to end transit on JR East lines qualifies for service points. If any part of your commute route uses non-JR East transit gates you won’t get service points. JR East lists all invalid patterns in their PDF, there are lots of them.
  • Suica off peak does not cover all JR East stations. The Off Peak Point Service area is limited to a core JR East Tokyo metropolitan area that includes Tokyo, Kanagawa, Chiba and Saitama. See the off peak map below or download the PDF file.
  • Weekday transit only. Transit on weekends and national holidays does not quality for Off Peak and Repeat Point Service.
  • Off Peak Point Service is limited to valid Apple Pay Suica cards with valid commute plans, Mobile Suica (Osaifu Keitai) commuter and plastic Commuter Suica cards. Off Peak is not valid for FLEX, Student, Green, Monorail and Rinkai Suica commuter passes.

There is only one work around for commute routes that start at a JR East gate, transfer to another line and end at a non-JR East gate: exit the JR East section of the transfer station via a JR East gate, then enter via a non-JR East transit gate. The diagram below gives you an idea. At some transfer stations this is easy to do, like JR East Gotanda > Tokyu Gotanda. I am working on a video guide and will post it here.

Off Peak Service Registration
To earn off peak points valid Commuter Suica cards must be: (1) registered in JRE POINT and (2) registered for Off Peak Service Point via the JRE POINT web site. If you do not have a JRE POINT account use this guide to create one.

Off Peak Service Commute Times
You must start your commute and enter the gate during designated off peak ‘Early’ or ‘Late’ time slots that are unique for each station. An ‘Early’ time block commute earns 15 JRE POINT, a ‘Late’ time block commute earns 20 JRE POINT.

An example: Chou line Hachioji station off peak time blocks are ‘early’ 5:35~6:35 and ‘late’ 8:05~9:05. Chuo line Asagaya stataion off peak time blocks are ‘early’ 6:20~7:20 and ‘late’ 8:50~9:50. Off Peak times are posted at each station, JR East also a PDF that lists all off peak station times.

Off Peak Service Point Reward Schedule
Off Peak Service Points are calculated every 2 months and rewarded to your JRE POINT account the following month. JRE POINT numbers ending in a even digit are rewarded on even months, JRE POINT numbers ending in an odd digit are rewarded on odd months. See the chart below



2. Repeat Point Service
The campaign for regular Suica users who go to the office occasionally but not enough to invest in a commuter pass. Ride JR East lines 10 times a month at the same fare and earn a free ride in JRE POINT. Same fare transits over 10 times in the same month earn an additional 10% of each transit fare in JRE POINT.

  • The repeat transit region is much larger than the off peak campaign one and covers all Suica fare JR East lines, all stations with Suica gates in greater Kanto, Niigata and Sendai.
  • There is nothing extra transit users need to do other than have their Suica card registered for JRE POINT. If you have already done that it’s all automatic.
  • The same end to end transit on JR East lines limitation of the off peak service point also applies to the repeat point service.
  • The Repeat Point Service is valid for non-commuter Apple Pay Suica, Mobile Suica and regular JR East issue plastic Suica.

Summary
The JR East campaign Suica off peak commute and repeat point service campaign doesn’t quite hit the sweet spot. It’s full of promise but limitations and conditions make it difficult for many commuters who would enjoy the point rewards. It is better than nothing, but probably won’t get JR East commuters very excited.

JR East and other transit companies need to cooperate for reward campaigns, discounts, day passes and more that work across entire regions and reward point systems. There are many innovative things JR East should also be doing: leverage Suica smarts for a accumulated mileage calculated reward point campaign tailored for each user, offer a yearly commuter pass at a half year price that corporate customers would eagerly snap up, repurpose empty JR East hotels at Shinkansen friendly regional stations for telework satellite offices that help build regional business.

Instead of innovation however, we get complex and unfriendly ‘Tonosama’ style campaigns from stodgy transit companies used to having their way with customers. The big COVID era transit crisis demands big bold ideas. Japanese transit companies must truly innovate to make transit essential and safe again. Anything less is a waste of time and infrastructure, use it or lose it.

Suica off peak commute campaign misses the mark

The COVID crisis has changed many things, none more than public transit. As companies transition away from daily work commutes to teleworking at home with occasional trips to the office, transit companies are forced to come up with incentives that entice people to use public transit. To that end JR East announced the off peak JRE POINT reward campaign back in November and released details this week for their Suica off peak commuting and repeat transit JRE POINT campaign.

The off peak campaign runs from March 15, 2021 ~ March 31, 2022, the repeat transit campaign starts March 1 and is open ended. It looks complex at first but is simply a matter of registering and keeping an eye on your commute start time.

Off Peak Commute Point Campaign
This campaign is for Suica commute pass/commute plan users. Limitations: (1) limited to a greater Tokyo area commute zone, (2) limited to ‘early’ and ‘late’ commute times that are different for each station, (3) limited to Suica commute plans (Mobile Suica or Apple Pay Suica) and Suica commuter passes (plastic) registered for JRE POINT (4) users must also take the extra step of signing up for the off peak campaign via the JRE POINT web site.

The off peak commute region shown above covers JR East lines in Tokyo, Kanagawa, Chiba and Saitama. The tricky part is that you must start your commute and enter the gate during the designated off peak time that is different for each station, split in 2 separate ‘early’ (15 point) and ‘late’ (20 point) hour blocks. An example for the Chuo line: Hachioji station off peak hours are ‘early’ 5:35~6:35 and ‘late’ 8:05~9:05. For Chuo line Asagaya the hours are ‘early’ 6:20~7:20 and ‘late’ 8:50~9:50. Off Peak times will be posted at each station, JR East also released a PDF that lists all off peak station times.

Repeat Transit Point Campaign
This campaign is geared for working folks who use Suica to go to the office but don’t commute enough to invest in a pass. Ride the same route 10 times a month and earn a free ride. If you ride the same route more than 10 times in the same month, each transit earns 10% of the transit fare in JRE POINT.

The repeat transit region is much larger than the off peak campaign one and covers all Suica fare JR East lines, all stations with Suica gates in greater Kanto, Niigata and Sendai. There is nothing transit users need to do other than have their Suica registered for JRE POINT. If you have already done that it’s all automatic. Think of it as a Suica replacement of paper ticket booklets, the reliable ‘buy ten and get one free’ transit institution that has been around forever but is quickly disappearing.

Not nearly enough
Frankly I think these JR East campaigns are not nearly enough, though they are better than nothing. There are many innovative things JR East should be doing: leverage Suica smarts for a accumulated mileage calculated reward point campaign tailored for each user, offer a yearly commuter pass at a half year price that corporate customers would eagerly snap up, repurpose empty JR East hotels at Shinkansen friendly regional stations for telework satellite offices that help build regional business.

Instead of innovation however, we get stale stingy ‘Tonosama’ business style marketing campaigns from a big old stodgy company used to having its way with customers. The big COVID era transit crisis demands big bold ideas. Japanese transit companies must truly innovate to make transit essential and safe again. Anything less is a waste of time and infrastructure, use it or lose it.


Resources
The first step is registering your Suica in JRE POINT. For repeat transit points there is nothing more to do, JRE POINT are added automatically if you make the same trip 10 times in the same month. For off peak points you must have a JRE POINT registered commuter pass/commute plan Suica that is also entered for the off peak campaign, and start the commute during designated station off peak times.

Apple Pay Suica Commuter Pass Refunds

With a state of emergency declared for Tokyo, Kanagawa, Saitama, Chiba, Osaka, Hyogo and Fukuoka areas until May 6, people will be working from home as much as possible until then. Most companies already shifted to telework mode weeks ago. There are far fewer people commuting to work and schools are out. There is much less need for commuter passes during what is usually a peak commuter pass purchase season for school and work commuting. The situation is so unprecedented that JR East pushed out a special Mobile Suica system notice yesterday for canceling a Mobile Suica commuter pass (commute plan) and getting a refund. The Mobile Suica support page only covers the process in Japanese, here it is in English. All other Apple Pay Suica Commute Plans options are covered in the guide.

Cancel and Refund Apple Pay Suica Commute Plan
To cancel your commute plan and get a refund before the expiration date, you must have a Mobile Suica account and Suica App. Refund of a current plan costs an upfront ¥220 processing fee. The refund amount is calculated on how many valid days are left before expiration. If too close to the expiration date you won’t get a refund. Follow the screenshots below for a refund. Note that refunds are made back your to Apple Pay credit/debit card used to purchase the commute plan. The commute plan is invalidated immediately but you can still use it as a regular Suica for purchases and transit. You can also purchase a new commute plan for the Suica at any time with Suica App.