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JR East has not issued an English version of Suica App yet but at least their Apple Pay Suica support web site now has an English language option in addition to simple and traditional Chinese and Korean. It doesn’t have all of the information of the Japanese site but it covers basic trouble shooting topics that should resolve most cases. There is also a live chat option from the JR East Mobile Suica mascot ‘MOCA-chan’ but is only available in Japanese.

If JR East keeps this up I’ll have to retire my Apple Pay Suica guide.