Apple Pay Suica EX Quick Guide

JR Central offers the EX App and EX Service for Shinkansen online eTicket purchases that can be linked with Apple Pay Suica for travel on Tokaido (Tokyo~Osaka) Sanyo (Osaka~Hakata) and Kyushu Shinkansen lines. EX has two different kinds of service: EX-Press Reserve that links to Apple Pay Suica and smartEX which can link to Apple Pay Suica or PASMO

The 2 different kinds of EX services:

  • EX-Press Reserve: a premium service limited to JR Group credit cards or other select JP issue credit cards, membership costs ¥1,080 a year but offers a wide range of ticket discounts. VIEW CARD registration is done via the Japanese only Suica App. Other select JP issue credit cards can be used, confirm card status here. Apple Pay Suica only.
  • smartEX: is the ‘regular service’, less discounts but can be used with many credit cards, membership is free. Online registration is offered in Japanese and English. Can be linked with Apple Pay Suica or PASMO

EX App from the Japan App Store offers more features: Japanese and English support, login support for all EX services: Express Reserve (Express Card), smartEX and JR West Card, and Face ID/Touch ID support, but does not support direct account creation/registration.

EX downloaded on App Stores outside of Japan support smartEx account creation/registration in the app, but do not support or Express Reserve login or Face ID/Touch ID login.

All versions of EX App/smartEX/EXPress Reserve do not support Apple Pay for In-App eTicket purchases.


smartEX Registration
To register and use smartEX you need 2 things: a Japanese transit card ID number and a credit card. Apple Pay Suica users must have Suica app installed to access their Suica ID. Apple Pay PASMO users can get their PASMO ID with PASMO app.

I highly recommend preparing your Apple Pay Suica or PASMO ID number before smartEX registration. Copy the ID in Suica or PASMO app then paste it into Memo app. It will be one long 17 character alpha-numeric string starting with 2 characters, JE or PB. Put a few spaces between JE/PB and the following 15 character string so that you can easily copy just the last 15 characters without the lead characters.

JR Central smartEX Registration guide here
The English language smartEX App registration process is different from the Japanese registration process: you do registration in the app itself.

  1.  Register name, birth date, email, password, credit card with credit card verification, and transit card ID. Be careful to copy and paste just the last 15 characters of your Apple Pay Suica ID explained above.
  2. Login with your password. Unlike the Japanese EX App, FaceID/Touch ID is not supported. However you can download and use EX from the Japanese App Store which offers full support and works in English.

EX-Press Reserve Suica App Registration
Using Express Reserve with Apple Pay Suica requires a JR East View card or JR Central Express Card or Plus EX membership. This guide only covers JR East View card registration.

The Suica App sign up process is not difficult but requires decent Japanese reading ability, patience and a JR East View Card already registered in Suica App. With that in place and your 4 digit View Card PIN number on hand, tap the Suica App View Express menu, then tap View Express Register.

The View Express Register section will instruct you to enter 4 digits of your PIN number in a random order.

Once View Express Register is successfully completed, wait 2 weeks for JR Central to send your View Express-Express Reserve IC card and Express Reserve member ID/Password

JR Central IC
EX IC Card for View Card

After receiving your View Express IC card go to Suica App and tap Express Reserve. You are presented with a Safari browser window service agreement, tap the agree-service connect button near the bottom. After tapping the button you will see the mobile Express Reserve login site.

Tap the text line just below the orange login banner that reads: “Mobile Suica users accessing Express Reserve for the first time touch here.”

This takes you through a quick registration process where you enter an email address and receive a mail with a special smartphone registration link. Tap the link then enter your View Card number/expiration date and a password. When completed you receive an Express Reserve member ID.

EX App Login and Transit Card registration
An interesting and important difference from smartEX is that registration via Suica App automatically registers the Apple Pay Suica card ID with the EX system.

Once registration is complete, use the EX App downloaded from the Japan App Store for EX-Press Reserve Shinkansen ticket reservation and purchases. Be sure to login to EX App with your EX-Press Reserve member ID and password using the Express Card sign-on option. You can also login with a smartEX account. Once you are logged-in with any EX account you can register up to 5 Transit IC cards (Suica, PASMO, TOICA, ICOCA, etc.) for group ticket purchase and travel.

After login, Shinkansen eTicket reservation and purchase is the same as smartEX. See the JR Central EX App online guide for English eTicket reservation and purchase instructions.

If you ride JR Central – JR West Shinkansen- JR Kyushu Shinkansen lines more than 1~2 times a year and have a View Card, Express Reserve ticket discounts are worth the registration via Suica App Express Reserve. Happy transit!