It’s official: Face ID sucks with face masks

I was disappointed when Daring Fireball finally checked in on the Face ID face mask problem in the iPad Air w/Touch ID power button review. It summed up western tech journalist ignorance and indifference to a big problem that Face ID users in Asia have been dealing with since iPhone X day one. DF’s latest take on the issue in ‘Unlock With Apple Watch’ While Wearing a Face Mask Works in iOS 14.5 is even more disappointing, finally admitting that, “Prior to iOS 14.5, using a Face ID iPhone while wearing a face mask sucked.” This is pure ‘let’s not admit a problem until there’s a fix’ Apple apologia that is all too common on tech sites. DF hasn’t played straight or gotten it right when it comes to the big picture of Face ID. Then again the site is more into politics than tech these days.

Twitter followers pointed out that Apple went with Face ID knowing the trade-offs they were making in Asian markets but it was the right choice. I don’t know how much the Face ID face mask problem was on Apple’s radar during iPhone X development. But there was some arrogant, ‘we can blow off a few Asian customers’ attitude in that choice that Apple is paying for now. Face ID iPhone was quietly removed from how to videos on the Suica•PASMO promotion page in October. Face ID iPhone 12 sales might be driving 5G growth in the USA, but Tsutsumu Ishikawa reports that Touch ID iPhone SE sales in Japan are stalling the 5G transition.

I say this because there was certainly plenty of Apple arrogance when they blew off iPhone X Japanese users suffering from the notorious iPhone X NFC Suica problem. It didn’t matter because it was a iPhone problem…in Japan. It took me 3 exchanges to finally get a NFC problem free iPhone X revision B unit and I was one of the lucky ones. There were, and still are, plenty of iPhone X users fumbling in the dark. To this day iPhone X NFC problem search hits are the #1 hit on this site. Years later I am still outraged by Apple’s secrecy and denial of the issue. There was no excuse hiding the problem so that people would keep buying a defective top of the line product.

So no, I don’t think iOS 14.5 Unlock with Apple Watch is a solution for the Face ID face mask problem. It’s a stop gap until we get an ‘Apple finally figured it out’ iPhone that reviewers will gush over. And it performs like a stop gap: even in iOS 14.5 beta 2, one out of three Face ID with face mask attempts fails for me and performance is often sluggish, particularly glitchy when listening to Apple Music and using Apple Pay Suica transit.

iOS 14.5 Face ID sucks less for Apple Watch users, that’s all. People who make excuses for Apple’s hardware mistakes and missteps aren’t helping people make the right choice before plunking down hard earned money on expensive devices. Nothing is worse than having to live with somebody else’s mistake, except for having to live with somebody else’s deception.

When iPhone X NFC stops working

A while ago Apple Pay just stopped working on my iPhone X. My phone simply hasn’t been detected by any NFC readers I’ve tried. At this point I finally have some spare income and would like to invest in fixing it. I don’t particularly care how involved it is, but I just can’t find any information on where the actual NFC antenna is and if it has the same lock that the face ID sensors do. I’m sorry if I’m just missing some fairly obvious information here. I would just like to be able to use Apple Pay again.

Reddit post

Express Transit has become standard in the US with the rollout of Apple Pay SmarTrip, Apple Pay TAP and Apple Pay on OMNY. Some iPhone X users invariably discover that iPhone X has problems using Express Transit or NFC fails altogether, and consider getting it repaired. iPhone X AppleCare is expired for most people at this point, getting iPhone X NFC repaired isn’t cheap…or easy.

I ran across a Reddit post asking about the self repair challenge. iPhone X has a unique volume button / NFC antenna cable design. I suspect this volume button / NFC antenna cable is the culprit behind the infamous iPhone X NFC problem. Some repair forums report that the volume button / NFC antenna cable is serialized and simply replacement may not work.

I’ll cut to the chase: unless you love spending time and money repairing the notoriously difficult to repair iPhone X, I strongly urge you get a replacement from Apple if you can, or better yet upgrade to iPhone SE. The NFC just works and Touch ID is much better than Face ID when navigating the outside world wearing a face mask. You also get A13 Express Transit power reserve and background NFC tag reading that works great with iOS 14 App Clips. Altogether a much better Apple Pay package for our COVID face mask era.

For more details see the iPhone X NFC Problem Q&A

Tweet of the Day: iPhone X user kisses NFC problem goodbye with iPhone 11

Well that’s a nice way to solve a iPhone X Suica NFC problem: upgrade to iPhone 11. Suica performance on Apple A12 Bionic and A13 Bionic iPhone models is a whole new level over previous models thanks to the Secure Enclave design that bypasses iOS for transactions and also gives us Express Cards with power reserve. I love that he loves Suica again and says goodbye to QR too.

Pour one for the iPhone X NFC Problem

On the eve of new iPhones and new Apple Pay features with a growing transit card footprint, it is good to take a moment to remember the less than stellar NFC performance of the original iPhone X. The 2 year iPhone X Apple Care clock hits dead hour on November 3. I heart any iPhone X transit users with Apple Pay Octopus in Hong Kong or Apple Pay Ventra in Chicago who…

  1. discover their iPhone X NFC is wonky on transit gates
  2. discover their iPhone X Apple Care is expired

As much as my iPhone X Suica performance was a headache, my iPhone XS Suica performance is a joy. To be honest, I have not kept up with the iPhone X Suica NFC issue as most of the users who complained about having the problem have long since gotten Rev. B iPhone X replacements and moved on, or moved on to Pixel 3 JP FeliCa devices.

There are a few holdouts. Some report that iOS 12.4 has mostly eliminated transit gate errors for them, but that iPhone X NFC performance is still sluggish and wonky. Other holdouts report that iPhone X NFC is still a problem.

Most iPhone X NFC problem devices are sleeper cells, the user doesn’t live in a demanding enough NFC use environment to actively notice the issue. The iOS 13 release is due September 19, Apple Pay Octopus and Apple Pay Ventra should be online soon after, barely a month before iPhone X Apple Care dead hour.

Getting a replacement iPhone X for unacceptable NFC performance was never easy, but it’s about to become extremely difficult, if not impossible. Good luck to all iPhone X users out there, may the NFC be with you.

Apple Pay Octopus Launching in Hong Kong with iOS 13 and Apple Maps Transit Integration

Notice: this post is from June 2019, Apple Pay Octopus launched June 2 2020, latest service launch details here


Octopus Cards Limited announced Apple Pay Octopus on July 11, 2019

Hong Kong iPhone users have waited eagerly for the ubiquitous Octopus transit card to arrive on Apple Pay ever since the first global FeliCa iPhone models were announced in September 2017. They were disappointed when Octopus Cards Limited (OCL) unveiled the first smartphone wallet version of the FeliCa based Octopus as Smart Octopus in Samsung Pay in December 2017, reportedly an exclusive deal. Needless to say, there was no mention of Apple Pay.

After Apple and OCL set things in motion in December 2018 with tests for a tentative Chinese New Year launch but then put things on hold, Hong Kong iPhone users are finally getting their wish: Octopus on Apple Pay will launch in Hong Kong with iOS 13. The iOS 13 beta contains specific Apple Pay Octopus references along with Apple Pay server side references (link now closed) which indicate that OCL is field testing with the latest beta:

Screenshot of live Apple server link JSON code June 25 10:00 am Japan local time, link was terminated by 3 pm

Shortly after the Apple Pay server code leak, OCL officially announced Apple Pay Octopus on July 11.

Suica Similarities
Octopus is based on the same FeliCa technology used for Suica and both cards are very similar. Octopus is used extensively for fast transit and contactless payments of all kinds. According to Wikipedia there are over 33 million Octopus cards in circulation as of 2018 used by 99 per cent of Hong Kong residents. The addition of the Octopus transit payment platform to Apple Pay will drive its adoption in Hong Kong far more than regular credit/debit cards can ever accomplish, as it has in Japan with Apple Pay Suica.

The digital Smart Octopus in Samsung Pay is very similar to Apple Pay Suica, with fast Express Transit-like use and performance, but the setup is a little more user friendly for inbound visitors: a new virtual Octopus card can be created directly in Wallet without using a separate app like SuicaEng or HOP App. You can transfer a plastic Octopus card, but just like Suica and HOP, the plastic card cannot be used after transfer, and the same virtual card can only be used on a single device at a time. The Apple Pay Octopus experience will be the same and Express Transit a given.

Apple Maps Transit Integration
Earlier Apple Pay Octopus reports mentioned Hong Kong Apple Maps Transit launching at the same time. Sources said that Apple Maps Hong Kong transit directions were ready to roll some time ago but was held back for a simultaneous release with Apple Pay Octopus. It makes sense for Apple to offer both services as an integrated whole as they did for the Apple Pay Suica launch.

Global NFC iPhone and Apple Watch
The Apple Pay Octopus device profile is iPhone 8 setup with Face ID or Touch ID/Apple Watch Series 3 and later. iPhone 11 Pro/11/XR/XS have the A12/A13 Bionic exclusive Express Transit with power reserve feature that gives users an additional 5 hours of Express Transit use when iPhone in low battery power reserve mode. A12/A13 Bionic powered FeliCa performance is also much improved over previous iPhone models because the Bionic Secure Enclave directly handles transactions and bypasses the iOS.

My experience with Apple Pay Suica performance on iPhone 11 Pro has been as fast and reliable as plastic Suica with none of the iOS issues of previous iPhone models, performance on iOS 12.3 was stellar and remains stellar on all versions of iOS 13. Apple Pay Octopus performance on iPhone 11 Pro/11/XR/XS will have the same advantages.

Hong Kong iPhone X users need to be aware of the iPhone X NFC hardware problem found on early production devices that causes endless issues with Apple Pay Express Transit. Apple has quietly provided replacement Revision B iPhone X devices for users who experience Express Transit gate errors in Japan and China. Hopefully Apple will offer the same courtesy to Hong Kong iPhone X users who encounter the issue.

The First Transit Platform Business Model
The Hong Kong Octopus card was the first real transit platform (contactless transit and eMoney) that had a tremendous impact on the development of Transit for London (TfL) Oyster card, Opal in Australia and other transit card fare systems around the world. It’s great for Hong Kong users that OCL is expanding the Octopus platform to include more digital wallets. I hope OCL continues to expand both the service on other digital wallets, and the business opportunities. For Apple this is an important opportunity to kick Hong Kong Apple Pay use into high gear and will certainly drive Apple Pay credit/debit card use on the recharge end far more than regular bank card Apple Pay, last but not least it’s a vindication of Apple’s global NFC “it just works” anywhere vision for Apple Pay.

9/19 UPDATE: Octopus Cards Limited CEO Sunny Cheung said that Apple Pay Octopus will not launch with iOS 13 (September 19 USA/September 20 Hong Kong), but will “start as soon as possible within the year.”

12/19 UPDATE: Apple Pay Octopus has been delayed to later in 2020.

3/15 UPDATE: Apple Pay Octopus reportedly launching with iOS 13.4 followed by Apple Pay Guangzhou, Shenzhen and Foshan China T-Union transit cards.


Related Apple Pay Octopus Coverage
Transit Cards on Mobile (3-7-2020)
Apple Pay Octopus Ides of March (2-21-2020)
Global NFC on iPhone and Android (7-16-2019)
Future of Octopus Transit Platform (6-28-2019)
Octopus Coming to Apple Pay (Initial coverage from 12-18-2018)