Suit Train Eki-Net

YouTuber Suit Train explains the ticketless Eki-Net way of transit ahead of the June 27 system renewal and great big 70% reduction of station ticket agents and service windows by 2025. There are some interesting bits: credit card only jR East ticket kiosks (1:20 mark), and Eki-Net Shinkansen eTicket purchase and gate entry (3:40~5:15). The whole point of his video is that paper tickets are going away. Nevertheless when a platform escalator stoppage prevents him from making a reserved train…paper tickets come to the rescue.

The entire video is 45 minutes long but everything after the 17:46 mark later is him explaining the details on a white board in his patented spontaneous ‘one take, no overdub’ video style. And even then he still gets 100,000 views in less than 12 hours. Not even out of college he already has a career…and a gold VIEW card.

JR East eliminating 70% of ticket offices by 2025 in ticketless push

In the run-up to the June 27 Eki-Net reboot next month JR East released a nice looking PR release with the first 2 pages promoting a ticketless future. On page 3 they dropped a bomb: JR EAST will eliminate ‘up to’ 70% of their ticket offices by 2025, just 140 stations or so on the entire JR East rail network will have the honor of having a ticket office manned by real people:

JR East has been planning this for years and report that in 2019 only 30% of JR East ticketing was purchased at a JR East Ticket Window (Midori-guchi). In 2020 that number declined to 20%. Could it be people were so tired of waiting in long slow ticket office lines they bought tickets elsewhere? Let’s be real though, the COVID pandemic has hit transit so hard all expenses that can be cut will be cut. You will going ticketless whether you like it or not.

So yes, we have Mobile Suica and Eki-Net Ticketless for regular express trains, Touch and Go Shinkansen, Mobile Suica and Shinkansen eTickets. By 2025 I suspect QR tickets will have replaced mag strip tickets. The Cloud Suica system coming in 2023 is said to power QR ticketing as well. All is good, I guess. Except for when you need help at the transit gate for some weird ticket problem, a smartphone that died before you got to the last station because you were too wrapped up playing games on it. What do you do? Press a button for an online station agent:

JR East says real station agents will be available to offer real assistance for disabled customers and such. We shall see. If JRE wants people to use Suica as much as possible they need to get Suica disability discount fares in order and working on mobile. Right now they are only working in the 2 in 1 totra Suica region. They need to work everywhere.

Real life code payments

Doutor Coffee Shops added code payment options recently. The sticker next to the reader says all that you need to know: please have your payment app ready before paying. The downfall of code payments is always the network connection. Maybe network connection is weak, or tapped out, or whatever. Last week I was grocery shopping at a basement store location and noticed customers running from checkout to the bottom of the stairs, tapping their smartphone, then running back to the checkout. Bad network area.

This is all too common and a real pain now that every store chain and their dog has a rewards app. Most checkout goes like this: the customer pulls up the store app for discounts and reward points, then pulls up PayPay, dBarai, Line or any other popular code payment, and if the network gods are benevolent, finally pays. NFC was supposed to save us from slow plastic cards and paper coupon checkout, but in the digital wallet age we’re slow if not slower because the store location is in a crappy network area, inside a building with thick earthquake proofed concrete walls. Welcome to code payments in the real world 101.

The Super Suica Reference

The new features that make up 2 in 1 Suica are called many things. JR East calls it ‘Next Generation Suica’ and ‘2 in 1 Region Affiliate Card’. Yanik Mangan came up with a great ‘All-in-one Suica’ moniker in his limitless possibilities podcast. I call it, and will continue to call it, Super Suica because I see wider Suica platform initiatives built off the new FeliCa OS features used for 2 in 1 • next generation Suica. It’s a looser, fuzzier platform evolution definition compared to Yanik’s tighter all-in-one card solution focused one.

That doesn’t mean that Super Suica or all-in-one Suica will ever happen they way we envision it, but at least we have some convenient handles to discuss and categorize ongoing developments until something official comes along.

This is a list of announcements, launches and posts related to Super Suica as a platform. Announcements are italic with links to JR Group PR releases, launches are bold, color classifications are as follows:

🟩= Suica cards and Transit IC region extensions
🟧= Mobile FeliCa, Mobile Suica + derivations (Mobile PASMO, Mobile ICOCA)
🟥= FeliCa Standard SD2• New FeliCa OS
🟦= Cloud Suica and cloud account services

DateCategory • Announcement** • Launch*Estimated Start
September 2018🟩🟥Suica 2 in 1 • FeliCa Standard SD2**2021
June 2019🟩🟥Suica 2 in 1 for Tochigi**
🟧Rakuten Pay Suica**
2021~2
2021
September 2019🟩🟥Cross Region Commuter Passes for ICOCA-TOICA-Suica**2021
October 2019🟧Mobile PASMO** (rebranded Mobile Suica)2021
December 2019🟥🟧UWB Touchless Mobile FeliCa**2022~3?
January 2020🟩🟥Suica 2 in 1 Iwate Green Pass (Iwate)**
🟧Mobile PASMO**
2021
March 2020🟧Mobile PASMO for Osaifu Keitai*
🟦Eki-Net Shinkansen eTicket service*
May 2020🟧Garmin Pay Suica*
🟧Rakuten Pay Suica*
September 2020🟥FeliCa Standard SD2 cards with new FeliCa OS features*
November 2020🟧wena 3 (smartwatch+band) Suica *
October 2020🟧Apple Pay PASMO*
🟧Mobile ICOCA**
🟩🟥Suica 2 in 1 Iwate**
🟩🟥Suica 2 in 1 Hachinohe**

2023
2022
2022
November 2020🟩🟥Suica 2 in 1 Aomori**
🟩🟥Suica 2 in 1 Akita**
2022
January 2021🟩Cross Region Commuter ICOCA-TOICA-Suica launch details** with TOICA and ICOCA region extensions (TOICA extensions explicitly for cross region pass support) March 2021
March 2021🟩🟥Cross Region Commuter Passes for ICOCA-TOICA-Suica*
🟩Cross region exit gates installed at Maibara and Atami stations*
🟩🟥Suica 2 in 1 totra and Iwate Green Pass*
🟧Fitbit Pay Suica launch
*
🟩🟥Suica 2 in 1 Yamagata announcement**
🟩🟥Suica 2 in 1 Gunma announcement (Noblé)**




2022
2022
April 2021🟦🟩Cloud Suica with Suica region extension announcement**
🟦 Eki-Net reboot: more cloud based attached services and JRE POINT integration
2023
2021

🟩🟥Next Generation Suica cards
A new card for integrating Transit IC and region cards in new ways focusing on Suica 2 in 1 Region Affiliate transit cards and FeliCa Standard SD2 • FeliCa OS as the core development. JR Cross Region Commuter Passes included as I suspect they also use SD2 Extended Overlap and represent a step towards cross region through transit for Transit IC.

🟧Mobile
The evolution of Mobile FeliCa to include UWB touchless and multiple secure element domains, Mobile Suica service expansion and re-branded assets for Mobile PASMO and Mobile ICOCA.

🟦Cloud
Cloud Suica: cloud based fare transaction processing and MaaS Suica payment services without a reader, cloud account attached services.

Cloud Suica and Suica region extensions announced for early 2023

JR East announced cloud based Suica and extended coverage for the Tohoku region, going online with 44 stations in early 2023 and closing some major service gaps around the same time that Mobile ICOCA is due to launch. This same cloud system is expected to drive JR East QR closed loop ticketing and MaaS Suica based services and also syncs with the Mobile ICOCA aim of delivering MaaS services in the JR West region.

You might think that JR East has installed Suica gates in every station but this is not the case: as of 2018 Suica is installed in roughly half of JR East’s 1667 stations with these station additions the first in more than 4 years. The reason is cost. Unmanned stations have simple Suica validators but the cost of hard wiring these to the Suica data center is an obstacle. Fast local processing is one of the advantages of Suica but the dedicated network backbone costs for linking and syncing with JR East servers doesn’t come cheap.

The new internet cloud based Suica backend will calculate fares centrally rather than on each gate. The trade off is slightly slower speeds with the benefit of lower installation and maintenance costs so that Suica can easily be installed anywhere. Japanese tech journalist Junya Suzuki tweeted that probably half of Suica transaction processing would remain local with half of the fare processing in Suica cloud. This means the local Suica card SF transaction is partially offloaded by the gate to a distributed closed loop fare processing network via a fast reliable internet connection. It also means that stations with heavy traffic keep fare processing on the gate.

Previously JR East had said they expect to reach 100% Suica deployment with Cloud Suica in the 2021 fiscal year (ending March 2021) and hope to sell it internationally. The program is running over a year late and the first step will be getting the new system to JR Group companies (JR West, JR Central, JR Kyushu, JR Hokkaido) before going international.

Related posts
Cloud Suica and the next generation Suica architecture
2 in 1 Suica Region Affiliate Cards