In addition to touchless ‘keep smartphone in bag or pocket’ transactions (what about authentication?), the press release also outlines digital car key and digital signage uses for the technology. It all sounds very similar to the earlier JR East Suica touchless walkthrough gate reported by Kyodo News. Does this mean that touchless gates require iPhone 11 and later?
Technology demonstrations including hands on will be held from December 10 to the end of January 2020 though the press release does not specify exactly where. A last minute venue announcement to keep competitors guessing perhaps? A public showing with hands on will also take place at the “Docomo Open House 2020” at Tokyo Big Site on January 23~24.
Every year my office sponsors a company trip. This ‘company spirit’ building practice used to be standard in Japan but the custom has eroded considerably since the end of the bubble era. It’s the first ‘unnecessary expense’ item inbound hedge funds always cut when they get a say in Japanese company management: it’s much easier to let staff go when said staff hasn’t spent any time getting to know each other outside of the company setting.
The Group Ticketing Dilemma Most of the company trips are by Shinkansen but the tickets are group tickets arranged through a travel agency who negotiate with JR East/Central/West depending on the final destination. Group tickets are paper tickets with no mag strip on the back. A group ticket or similar paper only items like special discount passes for the disabled have to handled by a station gate agent booth. The standard transit gate layout for JR East stations is a mix of Suica only ‘IC’ gates, mag strip paper ticket + Suica gates and a single gate agent booth.
Gate agent booths are choke points. Because they can only handle one special task at a time, one person with a problem holds everybody up. Our company group nearly missed a Nagoya station Shinkansen transfer connection on the return leg when a Chinese woman tied up the one and only station agent for 10 minutes with a problem that could have been taken care of at a ticket sales window, not a gate agent.
The next generation Suica architecture (aka Super Suica) in 2021 will solve many problems but it won’t solve everything. Group ticketing, special passes for disabled users, and other one-off tickets don’t fit in the Suica box, or even the regular mag strip paper ticket box. This is one problem I suspect the new Takanawa Gateway station Suica + QR Code transit gates are designed to fix.
Disposable paper tickets with a QR Code solve group ticketing very nicely: the travel agent can print them out instead of going to the JR station, they can be reprinted in case someone loses one. An app version is certainly possible but only an extra option for people with smartphones (think school children on a day trip). QR Codes might work well as a replacement for inbound paper Japan Rail Passes.
It’s not about speed, Suica or smartphones. It’s all about freeing up those increasingly rare and harried transit gate agents from the mundane task of validating one off paper tickets so they can take care of transit users who really need their help. I can’t think of a better use case for putting QR Code readers on JR East Suica transit gates.
Regular Mag Strip Ticket Costs The only question remaining in my mind is what strategy JR East will chose to retire regular mag strip tickets and reduce costs. Those intricate, and fast, OMRON mag strip ticket machines are an engineering marvel. However, even though QR Codes and central processing are slower, the front end machine is much less expensive and easier to maintain. The magnetic strip paper itself is also expensive and less environmentally friendly than other paper. We will find out what JR East is really planning when the new Shinkansen eTicket system launches next spring, just about the time that Takanawa Gateway station goes into operation.
Right now JR East has 2 basic ticketing systems:
Suica Fast, less expensive fare tier for regular transit, Mobile Suica support for Apple Pay and Google Pay credit/debit card recharge, Shinkansen eTickets and discounts, Green Car upgrades, commuter passes, etc.
Paper Tickets Slow, more expensive fare tier for regular transit, cash purchase only for local travel, credit card purchase for express train and Shinkansen tickets
I think the next step of migrating mag strip paper ticketing to QR Code is pretty clear. I’m sure JR East will continue to offer the same basic choice: faster cheaper Suica fares with a wide range of attached services and discounts vs. slower more expensive paper ticket fares with fewer services and discounts. They will probably offer an app with QR Code support as but I see it as a simple extension of QR Code paper tickets, i.e. it won’t get the less expensive Suica fares or services. And don’t forget the ultimate Suica advantage: touchless walkthrough gates.
This 2nd design is supposed to be wheelchair friendly with the Suica reader on the right hand side rather than on top. It’s not as wheelchair friendly as the touchless walkthrough gate and downright hostile for left hand Apple Watch users which Japanese users have tweeted and complained about.
And it has a QR Code reader on the front. Don’t hold your breath because it is only for “testing and evaluation” purposes in a new station with initial low passenger traffic. There are still one-off paper ticket variations without mag stripes that don’t work on the current Suica architecture or on ticket gates and have to be collected by a station agent.
Those low volume specialty tickets would fit well with QR Code as JR East migrates away from paper ticketing all together. Osaka Metro have said they plan to test other technologies such as face recognition. I have no idea if those systems will work any better than Face ID for face mask wearing hay fever and flu suffering transit users. It doesn’t sound fun.
The vague JR East press release wording, and the wheelchair specific design suggests these gates will not be universal at Takanawa Gateway station. They will probably be installed in the manned booth areas to free up station agents to deal with more important business.
I suspect there are a few reasons for the brouhaha. The Oyster IC transit card has been around since 2003, open loop EMV contactless cards service started in 2012, Apple Pay support arrived in 2015. MTA on the other hand only started OMNY with very limited open loop transit service in late May. The majority of MTA users still do the MetroCard manual swipe thing. In short TfL users are very familiar with Oyster transit IC cards, contactless bank cards and Apple Pay. They are well aware of the Express Transit difference. The same is true for Apple Pay users in areas like Sydney with a similar transit card system.
MacRumors did a good job of reporting the initial Express Transit on TfL test ramp up before the official debut. Joe Rossignol’s explanation of Express Transit mode support in “parts of Japan” is rather odd though. Which parts does he think don’t work?
The Suica part covers JR East, but since Suica is part of the Japan Transit IC Mutual Use Association this means that Apple Pay Suica works with the PASMO, ICOCA, manaca, nimoca, Pitapa, Toica, Sugoca, Kitaca and Hayaken parts. The Okinawa part will be joining in April 2020. Maybe Rossignol means the parts outside of the blue square mutual transit use area? Most of these are already transit compatible with Apple Pay Suica (the ones with IC arrows pointing at them). This leaves the ones without IC arrows, which will be joining with Super Suica in 2021.
With the exclusion of the soon to join Okinawa OKICA, Apple Pay Suica already covers all the major transit parts in Japan. I have no idea which Apple Pay Suica incompatible parts Rossignol is referring to. The Minobu line? The Oigawa Railway? It is a mystery.
Apple Pay Express Transit arrived on the Transport for London system over the weekend, some 6 months after it was announced. The other 2 remaining Apple Pay Transit cards announced for later this year are Chicago Ventra and Hong Kong Octopus. I already wrote about Octopus not launching this year. The Ventra odds seem a little better. On the bright side Ventra is run by Cubic, the same folks who operate the TfL and New York OMNY systems and already have EMV Apple Pay Express Transit support up and running. Also the Ventra Chicago Twitter account did mention Apple Pay Ventra as ‘coming later this year’ in a Nov 30 tweet.
On the not so bright side, Apple Pay Ventra is the native MIFARE transit card, the first native transit card that Cubic has ported to a digital wallet and a big complicated transit system at that. Nevertheless, Ventra is telling users that Apple Pay is coming this year. Let’s hope for a successful 2019 launch in the next few weeks.