Category: Help Desk

The Sad State of Apple Pay Suica Guides

Now that tourists are back in Japan it’s time to take a look at the state of Apple Pay Suica English language guides. Since AtaDistance is mostly one big Apple Pay Suica (and Apple Pay PASMO and soon to land Apple Pay ICOCA ) guide site, it’s also helpful to examine other guides in case I’m missing something. My basic stance is one size does not fit all. The more guides that are out there, the better. But with conditions: is the guide accurate, is it up to date, easy to understand, and so on.

You might not realize it but the Apple Pay Suica landscape has changed quite a bit since the 2016 launch on iPhone 7 and Apple Watch Series 2. At the time Suica was limited to Japanese models and plastic Suica card transfer to Wallet. Suica App was the only way to add a digital card. Here’s what has changed:

  • 2017: Global NFC support in all iPhone 8 / Apple Watch Series 3. Any model sold in any country can add and use Suica.
  • 2018: Express Transit Mode Cards with Power Reserve. iPhone XS/XR and later iPhone models all support Express Transit Mode Power Reserve, if the iPhone battery drains too far, Power Reserve mode kicks in and you have up to 5 hours of reserve battery to complete your transit. As regular non-Shinkansen Suica transit is limited to 2 hours from gate entry, 5 hours of Express Transit Power Reserve is more than enough to get you to the exit gate.
  • 2019: iOS 13 Wallet now has direct Suica add card support in Wallet. No more Suica App nonsense.
  • 2021: iOS 15 Wallet now has a region free add Transit Card category. No more device Region switching to Japan to add Suica or PASMO nonsense.

User guides are like underwear and socks, if not changed regularly, they stink. Be wary, most of the Apple Pay Suica guides out there are stinky outdated guides with obsolete and confusing information…road kill you must steer around. Let’s take at look at some and grade them using the trusty old US school report card format (A=excellent, B=good, C=fair, D=poor, F=fail).

  1. Apple Support Add a Suica or PASMO card to Apple Wallet (Grade: A+), the gold standard go to guide for adding Suica and PASMO. Not flashy or fancy but always up to date.
    Apple Support Use Suica or PASMO cards on iPhone or Apple Watch in Japan (Grade: B+), almost great but docked a notch for outdated Suica App information (Suica In App Shinkansen eTickets were eliminated in 2020).
  2. Japan Living Turn Your iPhone or Android into a Mobile Suica/PASMO IC Card (Grade: A-), a good iPhone guide, but as the majority of short term visitors don’t have an Osaifu-Keitai Android device, that part is less guide, more wishful thinking.
  3. GaijinPot How to Use a Mobile IC App (Grade: F), not only obsolete and incorrect when it was created in 2020, a lousy Suica App guide to boot.
  4. Travel Codex How to Add Your Japanese Suica Card to iPhone 8 or iPhone X (Grade: D), outdated plastic only Region changing nonsense, nothing about adding digital Suica.
  5. Tokyo Cheapo Setting up a virtual (mobile) Suica card in Japan (Grade: F), a cheapo worthless guide as the writer had no idea what they were writing about, mashing together Wallet and Suica App into one confusing mess.
  6. GaijinPot YouTube How To Use PASMO & SUICA with an iPhone For Commuting in Japan (Grade: D) decent guide for getting plastic Suica but still serving up confusing mobile information “some iPhones cannot be used” and so on, why not just say iPhone 8 and later? Garbage content creation.
  7. Smart Japan YouTube How to add transit card in your iphone (Grade: D), plastic narrated non-guide for transferring a plastic Suica. Not helpful.
  8. Automation Fixation YouTube Using Suica with iPhone and Apple Watch without Apple Pay (Grade: B+) Well done helpful video that covers all the basics with an unfortunate focus on transferring plastic Suica and cash recharge because the creator only has a VISA card. It’s important to remember that foreign issue VISA cards don’t for recharge because VISA, not JR East, is blocking them, use Mastercard or AMEX instead.

Other blogs with outdated or confusing Suica guidance to avoid: Swiss Mac User, Shutterwhale, Tap Down Under, Kevin Chen, HIS Malaysia, Hiroshi Sensei, and How to ride trains/busses cashless in Kansai that references the long dead SuicaEng app, but since it also references AtaDistance I have your ass covered. Long story short: most Apple Pay Suica guides are one offs that content creators tossed out and forgot about, vacuumed up by search engine bots. Use the Apple Support pages, they are easy to understand, guaranteed up to date and localized in many languages. You can’t go wrong. And if you want a deep dive into the Mobile Suica universe, there’s always my up to date user guides.

That said, even though the Apple Pay Suica side is very hit and miss, there are some fine Transit IC • Suica video guides focused on the plastic side. I highly recommend: SUICA CARD JAPAN | What’s the BEST CARD for TOURISTS? How to BUY-USE-TOP UP? JAPAN TRAVEL GUIDE as it covers the background and basic differences of choosing regular Suica or Welcome Suica.

Another handy guide is How to charge Mobile Suica with coins. Personally I only use Apple Pay Recharge and JR East station recharge kiosks, convenience stores, recharge ATMS only take paper bills. You’ll have to search but most non-JR East stations seem to have a mobile friendly recharge kiosk that takes coins. Handy for keeping your real wallet nice and slim.

Migrating to Apple Pay Suica Off-Peak Commute Plan

This video explains the process of refunding a current valid Apple Pay Suica regular commute plan and purchasing the new off-peak commute plan available from today (2023-03-18) with Suica App v3.2.

Related posts also explain off-peak commute plans and barrier-free station tax train fare increases:

Apple Pay Suica • PASMO Commute Plan Guide
The ¥10 barrier-free train station tax fare increase
How much does Suica Off-Peak Commuter Pass really save you?

The ¥10 barrier-free train station tax fare increase

The railway station barrier-free fee system is “a Japanese railway fare system established with the aim of promoting barrier-free railway stations in urban areas” by leveraging a fee on urban railway users in Tokyo, Kansai and Fukuoka areas. It is a barrier-free train station tax if you will, added to regular adult fare and commuter passes but generally not child fares or school commuter passes. The barrier-free tax will cover station infrastructure costs for adding platform doors, elevators, etc., to the designated metropolitan area stations.

From 2023-03-18 most railway companies in the Tokyo area, both JR East and non-JR, raised transit fares to pay this barrier-free station tax. Here is the breakdown for the Greater Tokyo area focusing on JR East.

Suica
A ¥10 fare increase for paper tickets and regular Suica/Transit IC cards In the JR East designated barrier-free tax zone. Suica Commute Plan increases within the same tax zone are listed below. The overall average fare increase is 1.4%.

The Barrier-Free fee increase to JR East regular adult fare and commuter passes in the designated tax zone

Non-JR East Tokyo area railway companies are raising regular fares by ¥10 but commuter passes are a different story.

While barrier-free stations are good thing and not a big tax to pay for all that new infrastructure, the timing could not be worse. Living costs are rising across the board, little increases add up, eating into salaries that are not rising much, if at all. Each transfer on a multiple transit line routes now has increased fare with each transit operator section. For example: my work commute uses JR East and Tokyu lines, the old fare was ¥419, new fare is ¥457.

To help ease the pain, JR East is offering Off-Peak Suica Commuter Passes (plastic)/Commute Plans (Mobile Suica), that offer a 10% discount with the following condition: Off-Peak passes are valid when used outside the designated peak time of the commute plan entry station. If you enter the start point station during peak time, your Suica Off-Peak commute pass is ignored and Suica balance is used to pay fare.

In real world use it simply means if you have an Suica Off-Peak Commuter Pass, don’t enter your start station during the station designed morning ‘Peak Time’ on work days. If you do the commuter pass doesn’t work. Any time outside of ‘Peak Time’ you are good to do. This is much better than the convoluted, often confusing Suica Off-Peak JRE POINT Campaign that ends March 31.

Apple Pay Suica users can purchase Off-Peak commute plans in an upcoming version of Suica App (v5.2.1), but you must purchase a new pass. Regular commute plans can only be renewed as regular commute plans, they cannot be migrated to off-peak plans. School commute plans and passes will not be charged the barrier-free tax which is good news. Another bonus: high school and jr. high school students can add and use Mobile Suica school commute plans staring March 18.

I migrated to an Off-Peak on March 18 and posted a video showing the cancellation~refund of a regular pass, and purchase of a new Off-Peak pass.

Suica App v5.2.1 coming this March will support Off-Peak and High School/Jr.High School student commute plans

PASMO
The situation for PASMO private rail and other non-JR East rail operators is varied:

Keio and Keikyu are raising fares later this year in October.

Regular adult fares are up ¥10 in line with JR East, some have also raised child fares by ¥10. Commuter passes are generally being raised more, and there are no off-peak commuter passes. Kansai area transit operators are raising fares on April 1, Fukuoka on March 27. Be sure to check how the fare and commuter pass increases apply to your local commute situation.

I have update the Apple Pay Suica • PASMO Commute Plan Guide with Suica Off-Peak Commute Plan details.

Related: How much does Suica Off-Peak Commuter Pass really save you?

Published 2023-01-15, Updated 2023-03-24

How much does Suica Off-Peak Commuter Pass really save you?

Peak Time at JR Koenji station
JR East stations in the Off-Peak commute zone have posted station peak times and gate displays will also change during peak time
JR East Off-Peak Commuter Pass PR vid

With the new train schedule and barrier-free transit tariff going into effect on March 18, current Suica Commuter pass users like myself who use the JRE POINT Off-Peak Commuter Point Service that ends this month, face a dilemma: does the Off-Peak Commuter Pass offer the same level of JRE POINT reward savings? Let’s face it, in these inflationary and looming tax increase times, pinching every point to yen counts.

It comes down to 3 choices: (1) a more expensive regular commuter pass that is difficult to swallow without the off-peak transit point return, (2) a less expensive Suica Off-Peak commuter pass without off-peak transit points, (3) no commuter pass with repeat transit points.

As my work place pays commuting expenses based on regular non-commuter pass transit fare, going with the less expensive off-peak commuter pass lets me pocket the difference. So my choice basically comes down to off-peak commuter pass or no commuter pass with repeat transit points, depending on which one gives better JRE POINT returns, better purchase price savings, or both.

Here is a comparison of the price increases for my 6 month commuter pass between JR East Asagaya and Tokyu Ikegami. The route is Chuo-Yamanote-transfer at Gotanda-Ikegami. The JR East portion covers 11 stations and 15 kilometers of track. Tokyu covers 12 stations and 11 kilometers of track.

Right away we can see that the JR East fare increase basically adds the barrier-free tariff, a 1.4% increase. The Tokyu fare increase is more than just the tariff, a lot more at 13.8%, likely including electricity price increases, salary increases, and what not. Tokyu also does not offer an off-peak option.

Now that we have the new commuter pass prices for both JR East and Tokyu, let’s run a simulation to find which configuration has the best JRE POINT returns. For the latter I used the very handy JRE POINT simulator, highly recommended for running reward point numbers. Remember, that off-peak and repeat points only apply to JR East fares.

As my work place covers the regular fare price, old and new regular fare difference is set at zero. Off-Peak points are calculated for 6 months based on 2022 returns. Repeat and recharge points are calculated on 20 round trips between Asagaya and Gotanda a month x 6 months for old and new fares. The return is the purchase difference plus JRE POINT with 1 point = 1 yen.

The simulation results are pretty much in line with my expectations. Suica Off-Peak commuter passes do give you the best value, by a little bit, especially when your company is reimbursing you at regular fare rates, which many companies seem to do. You also get the best value when your commute is exclusive to JR East lines as JR East has not raised fare increases, only adding the barrier-free tariff. The return drops when including connecting non-JR East lines but still give the best overall return. One thing is for certain: if you ride JR East lines regularly with Suica and are not registered with JRE POINT, you are throwing money away.

Gird yourself for the March 18 Suica Off-Peak launch because there will be a online crush of people like me, cancelling and refunding regular passes, and purchasing new off-peak passes. And don’t forget that date is also the launch of Mobile Suica passes for high school and junior high school students. Don’t be surprised if Suica App has a meltdown from the stampede. Good luck with simulations and finding the best way to save on transit costs.

Mobile Suica support has posted special help pages for refunding current regular passes for new off-peak passes and with renewing regular passes to include newly added stations (available from March 18).

Eki-Net Mobile Ticket Quick Guide

Eki-Net ads compare paper tickets with cheaper mobile tickets featuring the Suzuki twins Mariya and Mina

Sections

JR East Mobile Ticket Basics
Eki-Net Discounts
JRE POINT Integration
Registration
Ticket Purchase
eTicket and Ticketless Use

Mobile Ticket Basics
The JR East online train ticket reservation system comes in 2 flavors: multi-lingual JR East Train Reservation for inbound visitors, and Japanese Eki-Net for domestic users. Both of these differently branded services share the same basic system, internet domain name and similar account registration process. However the accounts are not compatible as ticket menus, discounts and related services are different. Japanese Eki-Net is a sprawling travel service portal that covers everything from train tickets to package tours and car rentals, far too large to cover here. This guide is limited to setting up and using eTicket and Ticketless services of the Eki-Net Japanese web site and app, and using them with Apple Pay Suica which gives you the best value with JRE POINT integration.

To understand how and when to use Eki-Net, it helps to know the basic categories of JR East mobile ticketing:

  • Regular Train Lines
    • Suica (Transit IC cards) pays the station to station distance based fare using the Stored Fare balance of the card (SF).
    • Eki-Net Ticketless: Limited Express reserve seat mobile tickets (Narita Express, Azusa, Kaiji, Odoriko, etc.) used in combination with Suica to pay fare.
  • Shinkansen Lines
    • Touch and Go: a ticketless non-reserve Shinkansen option that uses Suica • Transit IC card SF for non-reserved seat travel on JR East Shinkansen lines. It works exactly the same as Suica for regular transit, no discounts but there are JRE POINT transit rewards for Suica. Free pre-registration required.
    • Eki-Net eTicket: a Shinkansen mobile ticket that bundles Shinkansen distance fare + Limited Express seat reservation in one eTicket attached to a Suica or Transit IC card. Eki-Net eTickets do not use the Suica SF balance but attaching an eTicket to Apple Pay Suica for example, makes for extremely convenient and seamless local train to Shinkansen connections with just iPhone or Apple Watch.

Eki-Net Tokudane discounts
One of the nice things about Eki-Net is that it offers the same discount rates to all Eki-Net users unlike the 2 tiered EX service which has smartEX with tiny discounts and EX-Press Reserve with large discounts.

Eki-Net discount eTicket and Ticketless are called ‘Tokudane’ and are reserve seat only. Tokudane eTickets are also limited in number for each each train and can disappear quickly. The general rule of thumb is, the bigger the discount, the faster they disappear. Tokudane Tickeless are limited to reserve seat capacity of the train and are easy to get at the last minute.

Eki-Net • JRE POINT Integration
Eki-Net is highly integrated with the JR East JRE POINT system and just like any ‘mileage club’ out there, ticket purchases come with JRE POINT rewards that can be turned around and used for ticket purchases and Green Car seat upgrades. Basic point rewards are earned with any Eki-Net registered credit card purchase. JR East VIEW CARD purchases earn extra JRE POINT rewards.

Eki-Net Registration
Registering and managing an Eki-Net account can only be done via the web site.

Go to the Eki-Net web site, tap register, go to the bottom of the welcome page, tap proceed

The Eki-Net registration YouTube video has a quick visual explanation of the steps:

Steps 3~5 (0:33~0:53) enter email address to receive the registration URL.
Step 6 (1:07) register name, address, phone number, account ID and password.
Step 7 (1:29) register a credit card. Foreign issue credit cards can be registered if 3-D Secure compliant.
Step 8 (1:50) register Mobile Suica or plastic card ID numbers (up to 6).
Step 9 (2:17) sign up or decline Eki-Net promo emails, confirm info and tap register (2:48).

Eki-Net Ticket Purchases
You can either use the Eki-Net website or Eki-Net app to search trains and purchase eTicket and Ticketless train tickets. You can bypass manual login with Eki-Net app that supports Face ID / Touch ID login, download Eki-Net from the Japanese App Store.

It’s helpful to know to know a few basics.

Step 1~2 (0:37) enter station points, date, departure time, number of people and tap search.
Step 3 (0:51) select the train.
Step 4~5 (1:05) select the seat type: eTicket non-reserve, Tokudane discount (reserve), Green Car, JRE POINT Green Car upgrade, etc., then select having a seat assigned or select via the seat map.
Step 6 (1:49) select your credit card, enter security code and purchase you eTicket.
Step 7 (2:27) link eTicket with Apple Pay Suica or other registered IC Transit cards.

Here are screenshots of the steps using Eki-Net iOS app.

1: Enter search criteria
2: Select the train
3: Select the seat type
4: Select the seat
5: Confirm and scroll to bottom
6: Tap Purchase
7: Tap Yes
8: Tap Attach
9: Confirm IC transit card name/number and tap attach
10: Confirm Seat assignments and IC transit cards and tap Attach
11: Tap OK
This how an eTicket looks in Eki-Net app
Tap the ticket in Eki-Net app to change or cancel
This how an eTicket looks in Eki-Net web

Using eTickets
Apple Pay Wallet and Suica App do not have any of your mobile ticket information and you do not need to launch an app to use eTickets or Ticketless. Just get on your train.

Eki-Net eTickets with Apple Pay Suica are extremely convenient

The only notification you will receive is a reminder email from Eki-Net before departure. Eki-Net app is handy for confirming eTicket seat assignments and attached Transit IC cards, just tap the your ticket to view details.

Your eTicket is linked to Apple Pay Suica, all you do is tap the Shinkansen transit gate and go through as show in the above video using Apple Pay Suica on Apple Watch. Your eTickets are validated online, there is nothing you need to show to the conductor or station staff.

Eki-Net App is convenient for checking eTicket details, seat assignments, changing attached Suica cards, etc. Tap the eTicket to see details.

Using Ticketless
Once you have your Ticketless seat reservation, simply get on assigned train car and take your assigned seat. Conductors already have your seat information and do not check or validate your seat assignment.

(Updated 2023-03-30)