by: Kanjo Joel BassettPosted on:

Apple Internal Support Doc Acknowledges iPhone X NFC Issue

1️⃣ iPhone X Suica NFC Problem Q&A Exchange Guide
2️⃣ iPhone X Suica NFC問題Q&A交換ガイド (Japanese)
3️⃣ Apple Denial and iPhone X Users
4️⃣ iPhone X Suica Problem Index

iPhone X Production Tally 2018-10-6
Reader Feedback iPhone X Production Tally (as of 2018-10-6) : A simple tally of good/bad iPhone X devices and manufacture dates reported by readers to track production switchover from problem iPhone X devices to Revision B iPhone X devices. The tally includes JP and international iPhone X models

A longtime reader in America took the iPhone X Suica NFC problem unit replacement challenge and shared his experience. He had to go to the Apple Store Genius Bar but was able to obtain an exchange for a 2018 Production Week 32 Rev-B iPhone X.

The most interesting aspect of his experience was that Apple has an internal service bulletin highlighting the iPhone X Apple Pay Transit issue in Japan and China.

It’s very disturbing that Apple has internal support docs acknowledging the iPhone X NFC issue but refuses to acknowledge the issue publicly. Unfortunately this approach seems to be standard operating procedure with Apple recently. I hope Apple can still do right by iPhone X customers who suffer from iPhone X NFC problems.