A longtime reader in America took the iPhone X Suica NFC problem unit replacement challenge and shared his experience. He had to go to the Apple Store Genius Bar but was able to obtain an exchange for a 2018 Production Week 32 Rev-B iPhone X.
The most interesting aspect of his experience was that Apple has an internal service bulletin highlighting the iPhone X Apple Pay Transit issue in Japan and China.
It’s very disturbing that Apple has internal support docs acknowledging the iPhone X NFC issue but refuses to acknowledge the issue publicly. Unfortunately this approach seems to be standard operating procedure with Apple recently. I hope Apple can still do right by iPhone X customers who suffer from iPhone X NFC problems.