The iPhone X NFC problem will continue to be a problem as long as there are iPhone X users out there. The daily number of hits to those relevant posts tells me so. I ran across a Japanese iPhone X failure tweet a while back. Suica stopped working with a Wallet error: the maximum number of Apple Pay cards (zero) has been reached. Other iPhone X NFC failures report a similar error. I retweeted it hoping all worked out for the best. Unfortunately like all things related to the iPhone X NFC problem, it did not. The user gave me an update:
Thanks. I consulted Apple in May. They immediately did a remote diagnosis and told me it was an NFC failure and the repair would be a replacement ¥70,980. I gave them the information on @Kanjo’s page and twitter, and asked if Apple already knew about this problem.
However, “Your iPhone has already been determined to be faulty, so this we cannot help you. You may want to consult an authorized repair shop or Apple store.” 😢namahage
One of the weird aspects of the saga is that I’m almost certain it was an Apple employee who emailed and suggested that I gather and compare iPhone X manufacturing dates to find the cause. That and the internal Apple Support doc says all that you need to know: Apple knew iPhone X NFC was defective but chose to ignore the problem and ride it out.
Apple chose this path of inaction because: (1) it was only a problem in Japan as Japan was the only country with Apple Pay Express Transit at the time, (2) Apple considered the Japanese market expendable enough to hang out and dry because Japanese customers don’t complain loudly like American and European customers or at least enough to cross the language barrier (so convenient that), (3) the IT tech press wasn’t competent enough to catch and report the issue.
One thing is certain, no way could Apple get away with ignoring such a problem today. It’s a crime that iPhone X users never got the Apple repair program they deserved.
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