b On June 24 from 0:37 to 13:00 JST, JR East online services went offline due to a mishap during server center related power supply construction. The most affected services were the most used: Mobile Suica and the online Eki-Net ticketing service. While embarrassing and inconvenient, the damage was minimal […]
Help Desk
The Sad State of Apple Pay Suica Guides
Now that tourists are back in Japan it’s time to take a look at the state of Apple Pay Suica English language guides. Since AtaDistance is mostly one big Apple Pay Suica (and Apple Pay PASMO and now also Apple Pay ICOCA ) guide site, it’s helpful to examine other […]
Help Desk - Transit
The ¥10 barrier-free train station tax fare increase
The railway station barrier-free fee system is “a Japanese railway fare system established with the aim of promoting barrier-free railway stations in urban areas” by leveraging a fee on urban railway users in Tokyo, Kansai and Fukuoka areas. It is a barrier-free train station tax if you will, added to […]
Help Desk
Apple Pay Suica • PASMO • ICOCA Troubleshooting
IntroBasic Q&A troubleshooting issues are covered on the JR East Suica Apple Pay English language support page, the PASMO Apple Pay English language support page, and the Japanese only Apple Pay ICOCA page. Common issues are explained here in more detail and include Suica App or PASMO App use to […]
Help Desk - Mobile Transit
Eki-Net Mobile Ticket Quick Guide
Sections JR East Mobile Ticket BasicsEki-Net DiscountsJRE POINT IntegrationRegistrationTicket PurchaseeTicket and Ticketless Use Mobile Ticket BasicsThe JR East online train ticket reservation system comes in 2 flavors: Japanese only Eki-Net for domestic users and the multi-lingual JR East Train Reservation for inbound visitors. Both of these differently branded services share […]