EX-Press Reserve (also called EX-Press Ride) is the sister service of smartEX that uses the same EX app and system with deeper discounts aimed at Japanese business travelers. It also comes with a special EX Transit IC card just for Shinkansen gates with a unique ‘double card’ tap (EX IC card + regular Transit IC card). Mobile Suica and Apple Pay Suica users with a View card also have the unique and slightly different Express View service by registering for EX-Press Reserve in Suica App for JR Central Shinkansen eTicket travel EX Transit IC.
Fortunately JR Central is streamlining the complex service to bring it in line with the simple smartEX approach: instead of the special IC card for Shinkansen gates, members register a plain old Transit IC card (Suica, PASMO, ICOCA, Toica, etc.) and use that. Shinkansen IC cards can still be used of course but most people will probably just use Transit IC cards, including Mobile Suica and Mobile PASMO.
For Apple Pay Suica users this means Suica App Ex-Press Reserve service ends March 6, which also means a Suica App update that removes the menu item should be landing soon. From that date Apple Pay PASMO users can register their card number for EX-Press Reserve use. Keep in mind that EX-Press Reserve membership costs ¥1,100 a year and is limited to JR Central/JR West issue Express Card, JR East View Card, and certain Japanese issue credit cards.
Other EX-Press Reserve system improvements on March 6 include group ticket purchases for Transit IC card use instead of paper, and the ability to change reservations via the EX App or web site in case of Shinkansen delays.
UPDATE EX App v6 was released March 6 with Transit IC card support and QR options. EX-Press Reserve members have the option of setting a EX-IC or Transit IC card for Shinkansen boarding and can add up to 5 Transit IC cards to the account for group ticket use. Both EX-Press Reserve and SmartEX JP members have a QR Pick-up code option for paper ticket pickup at ticket vending machines. Inbound SmartEx account holders have the extra QR Code boarding option at QR marked Shinkansen gates, though JR Central recommends printing it out as one-time passcode entry is required to display it on the smartphone screen. For inbound transit users Apple Pay Suica • PASMO is the easiest single card option for Tokkaido Shinkansen + regular transit.
Automatic Apple Pay Suica ID# linking is dead You have to manually enter your Apple Pay Suica # in the fugly Japanese only Eki-net online site (not the iOS app). Unfortunately copy/paste from Suica App does not work well because the first 2 letters of the string must be entered via pull down menu (macOS) or scroll wheel (iOS) and the entry field cuts off the final 2 digits of the string. This is stupid UI design in the smartphone era.
Suica App Shinkansen in app purchases are dead, new eTicket Shinkansen reservations/purchases have to be made online in Eki-net. The current version of iOS Eki-net has not been updated yet and is only for old style ticket reservations and purchases.
All major transit IC cards can be registered for JR East Shinkansen eTickets on the Eki-net site.
The Missing From a system standpoint it’s clear that locally processed Shinkansen tickets directly downloaded to Apple Pay Suica/Mobile Suica are over. All JR systems will use the same smartEX approach of soft-linked transit IC card numbers with the eTicket information stored on the cloud.
We are losing Suica App Shinkansen in-app integration, iOS Eki-net app is not plugged in with Shinkansen eTicketing, taken together with backend system changes I guess JR East is breaking eggs to make a new omelette. Will things end end up bigger and better?
JR group cooperation is a classic cat herd, Shinkansen lines might be connected but they don’t appear to be cooperating on a deep level to integrate eTicketing systems, at least not from the outside. This needs to change. The JR East press releases details the Shinkansen eTicket system merger with JR West which operates the Toyama~Ishikawa section of the Hokuriku Shinkansen. There are a few minor updates on the JR Central EX system, details on the EX site (Japanese), but nothing that indicates more interoperability.
The challenges of operating a massive ticketing system smoothly while rebuilding it must be huge. It will be a longish migration of many moving pieces and even though we know what is going away, it’s not exactly clear what the finished service will include. Let’s hope JR East is up to the job when the real fun starts on March 14, and stay focused while aggressively fixing the inevitable bugs and problems during the transition.
JR East is launching their new eTicket service starting March 14 via the eki-net app for iOS and Android, a refresh for the venerable online eki-net service will be coming as well. The new service is more of a start line than a new start. The eki-net app and website are what we have not changed much these past few months, the change will a gradual ramp up to replace both the old-style online eki-net Shinkansen ticket service and the current Mobile Suica Shinkansen eTicket service, and migrate to ticketless transit on JR East lines with the major JP transit cards. As anticipated the basic concept is similar to the JR Central SmartEX service and app that registers any major transit IC card for Shinkansen eTicketing. JR East is taking it a few steps further with regular express train eTickets but it’s not clear yet how or if this works outside of Suica.
The proof will be in the pudding when new eki-net Shinkansen reservations start on February 14. We should also expect a new Suica App updated for the new eTicket system that includes both Shinkansen and hopefully, regular express trains. Let’s hope it’s the nice valentine present JR East wants it to be.
new eki-net membership is free
All major transit IC cards (ICOCA, Toica, PASMO, etc.) can be registered and used for eki-net Shinkansen eTicketing
All JR East Shinkansen ticketing and regular express trains ticketing are covered but it’s not clear yet how regular express eTickets work with Mobile Suica
Narita Express eTickets are finally easy to reserve and use with Mobile Suica
Multi-person eTickets purchases
Major credit cards/debit cards accepted (confirming, if non-JP issue cards are a problem this will go in the Bad/Ugly slot)
The iOS eki-net app supports Face ID/Touch ID login
It appears that JR East will not be following the JR Central approach of different services with different discount
The new eTicket service is still called eki-net
Account creation and updating can only be done online, not in the eki-net app
Since the new service has not started yet eki-net app is the same old eki-net online service in a smartphone app with a better UI. The app is not multilingual which does not bode well for a multilingual Suica App in time for the Tokyo Olympics, but we’ll see how things pan out when the new backend system goes online
2022? If it’s going to take that long why bother announcing it now? I am sure that part of the reason for the long lead time is the next generation Suica card architecture (Super Suica) and FeliCa OS update coming in spring of 2021. All nine of the Suica sister transit IC cards under the Transit IC interoperability umbrella will need to switch over to the new transit card format to maintain compatibility: Suica, Toica, ICOCA, SUGOCA, Kitaca, PASMO, namaca, Hayaken, nimoca.
Right now Mobile Suica is the only transit card on mobile, and mobile offers service extras like downloadable Shinkansen eTickets. The next generation Super Suica format will likely extend mobile capability and mobile service extras to all nine cards. At the very least JR Central will have to retool the EX system for the new card architecture while maintaining compatibility with the current card architecture. It makes sense to upgrade the current EX system areas first and add Kyushu Shinkansen ticketing last.
One of the early issues of using Apple Pay Suica was that the Suica card ID number would change every time the card was removed and re-added to Wallet, migrated to a new iPhone, or transferred from iPhone to Apple Watch. This was no problem for using Suica for transit and payment, but soft-linked services like JRE POINT and the JR Central Shinkansen EX App were a problem. Users had to manually update the Apple Pay Suica card ID number in those service accounts. If they did not, those services stopped working.
The good news is that Mobile Suica and Apple Pay fixed the issue in 2017. The bad news is that the issue is back again. JR East has done a lot of backend work on the Mobile Suica system to get the iOS 13 direct Suica card creation Wallet feature in place. I moved by main Apple Pay Suica card to test it on Apple Watch and noticed that the Suica card ID had changed. I thought I might need to issue an all points alert, but close investigation revealed that JR East has really improved things on the Mobile Suica system.
The official JR East Mobile Suica support position is that Suica card ID numbers can change when removed and re-added to Wallet. Softlinked Apple Pay Suica services like EX App (smartEX and Express Reservation) and Touch and Go Shinkansen stop working when the Suica ID number changes and need to have the registration information updated to re-link the services.
My own experience is the Suica card ID number changes, once. After that, moving Suica around doesn’t change anything. I suspect this is related to the changes in iOS 13 Wallet. Another interesting change is that the JRE POINT system automatically updates a changed Suica ID number from Mobile Suica. It just works. Hurray!
Softlinked Apple Pay Suica services like EX App (smartEX and Express Reservation) and Touch and Go Shinkansen are still a problem. Touch and Go Shinkansen users simply register their device again at a JR East station kiosk. Apple Pay Suica & Express Card EX App users need to open up Suica App, tap the Express Reservation option and login to EX via the shitty little mobile EX browser window. You should see a “Your Registered Device has changed” and a “Update” button. Tap that and all is done. You can confirm the updated Suica ID number in EX App.
I do not have a smartEX account and cannot confirm this, but I suspect users need to update any changed Suica ID number manually in the EX/smartEX Apps. In the future I hope that JR Central does a better job of dynamically connecting their EX system with Mobile Suica.