Suica is the only transit card in the world on mobile that covers both high-speed rail and regular transit. Apple Pay Suica can be used for eTicket Shinkansen travel on all Shinkansen lines and ticketless travel in designated regions on JR East Shinkansen lines. However, Shinkansen eTickets are more about convenience over price: paper tickets usually have better discounts unless you dig deeper into the system.
JR Central/JR West created and uses the EX system (smartEx and Express Reserve) that links a online eTicket to a preregistered plastic transit smartcard number for travel on Tokaido (Tokyo~Osaka) Sanyo (Osaka~Hakata) Shinkansen. It is not ticketing for mobile devices because JR Central/JR West don’t have a Mobile Suica-like transit card system. In this case Apple Pay Suica is just another linked transit card number, EX doesn’t know or care if it’s a real card or not.
JR East also offers ticketless Shinkansen travel for any Touch and Go service registered Apple Pay Suica or plastic transit IC card. Just like EX, the Touch and Go system doesn’t know or care if it’s a real card or not.
Changes in 2020
Nothing has been announced but here are some expected changes coming in April 2020.
New JR East eTicket system covering both Shinkansen and regular express trains for both Mobile Suica (Apple Pay Suica, Google Pay Suica, Osaifu Keitai) and registered plastic transit cards of all colors (ICOCA, PASMO, etc.). In some ways it will resemble EX with a new JR East banded eTicket app and matching online site, but it will also be Mobile Suica savvy.
New Suica App that will be highly integrated the new e-Ticket service and finally multi-lingual. I hope that EX service will be integrated into the new Suica App as well, but this might a feature that will have to wait until Super Suica in April 2021.
JR East has said that they hope to expand the ticketless Touch and Go Shinkansen travel region, but I suspect this is another feature that will have to wait for Super Suica when the current ¥20,000 Suica SF balance limit will likely be raised, or even doubled.
In any event, Shinkansen eTicket services will greatly improve in 2020 and beyond. It will be fun.
When you purchase Shinkansen eTickets in Suica App, you’ll see a small notice at the bottom of the menu screen: Mobile Suica Shinkansen eTicket Service ends March 2020. Does this mean we’ll have to go back to paper tickets? Not at all.
JR East has been coy about the new cloud based eTicket service they are working on to replace the current Mobile Suica one. Originally the plan was to release a product similar to JR Central’s smartEX in April 2019.
Oops, that didn’t happen and I think we are better off for it. smartEx for all of it’s backend system hocus-pocus, isn’t that smart. The basic system is designed with manually input Transit IC card numbers (Suica, PASMO, ICOCA, and all) as the center. The result is a fragile and static system that doesn’t port well. Sign up for the Express Reserve (EX Reserve) service option in Suica App and you too can experience JR Central’s oh so fugly EX system.
I don’t think JR East wants that kind of system. There are probably 2 aims: replacing the old but reliable iMode backend with a modern dynamic one that can comfortably process the full variety of regular train and Shinkansen eTickets while plugging into many different UI front-ends: Suica App, web, other transit company apps, etc. It will be properly internationalized too. The iMode backend has served us very well since 2006 but needs to go, take a look at the eTicket purchase screenshots on the Suica App page and you’ll see.
We’ll get a new eTicket service with a new name in a new version of Suica App, in English and Japanese probably, and lots more. I look forward to seeing what JR East comes up with for the big Tokyo Olympic 2020 rollout.
JR East announced the end of the Mobile Suica ¥1030 annual membership fee for all Android devices on February 26 2020. Mobile Suica is free for Apple Pay users. JR East also announced the end of Symbian OS feature phone support with most devices being cut off from Mobile Suica on February 25 2020, and the rest following on December 22 2020 along with some Android devices.
All of the ‘offed’ devices can still use Suica for transit and purchases but are limited to cash recharge which can be done at station kiosks and any convenience store. Users who want to keep their Mobile Suica account will have to migrate to an eligible Apple or Android device.
JR East is also terminating Mobile Suica Shinkansen e-ticket purchases this year and will replace it with a new service similar to JR Central’s Smart EX. Details should be coming soon.
The Suica card ID now remains the same after deletion and re-install.
The Suica card ID now remains the same after deletion and re-install.
One of neat things about Apple Pay Suica is how easy it is to add, delete and migrate Suica cards to different iPhones. iCloud and Mobile Suica keep the Suica card information and balance safe and secure no matter what device it’s on.
There was one weakness however: the Suica card ID number changed every time the card was deleted and re-installed in Wallet. This was a problem for other apps that used the Suica card ID to soft link a service, such as JR Central smartEX. If the Suica card ID changed and the user forgot to manually update the new Suica ID number, the service stopped working. This is exactly what happened to me the first time I used smartEX.
This also applied to Suica Coin lockers which use the Suica card ID to lock and unlock. While it was highly unlikely anybody would delete and re-install an Apple Pay Suica card with their stuff locked away, the possibility was there.
Fortunately Apple and JR East have fixed this weakness. Now when you delete a Suica card from Wallet and re-install it the Suica ID number stays the same. JR East did not advertise the change but I suspect it was put in place the same time Touch and Go Shinkansen launched on April 1. Touch and Go soft links the Apple Pay Suica card ID number when you register.
With the new changes in place manually updating Apple Pay Suica ID numbers is a thing of the past.
UPDATE: the Suica ID number stays the same when deleting, reinstalling and migrating on iPhone but changes when transferring from iPhone to Apple Watch. I have not confirmed if Suica ID changes back to the original ID number or another new ID number when transferring Suica back to iPhone from Apple Watch.
JR Central updated their EX App to v2.0.8 for Face ID and iPhone X compatibility. Release notes mention other improvements in the UI. EX App is used for Smart EX and EX-Press Reservation Shinkansen e-ticketing service on the Tokai and Sanyo Shinkansen Tokyo-Osaka-Fukuoka line and works in tandem with Apple Pay Suica.
Updated English language versions should also be available on USA, Australian and Indonesia app stores but is not confirmed.