Mobile Suica services will be offline for a 20 hour period March 20/11 am to March 21/7 am Japan Standard Time. JR East warns Apple Pay Suica users not to remove Suica from Wallet or transfer Suica to another device during the system maintenance downtime.
Apple Pay Suica•PASMO is different from Apple Pay credit cards in that the Suica•PASMO prepaid stored value is stored locally on the device and can only exist on a single device. Apple Pay credit cards can coexist simultaneously on iPhone and Apple Watch, not Suica•PASMO. Transferring Suica to a new device is done with Apple Pay Wallet, you cannot migrate Suica with Suica App.
The Suica • PASMO Two Step
To transfer Suica•PASMO to a new iPhone or Apple Watch you must do two things.
- Step 1: Remove card from Wallet on the old iPhone. On the old iPhone go to Wallet> tap Suica•PASMO > tap ˚˚˚ in the upper right corner> scroll to the bottom>tap Remove This Card. Don’t worry, Apple Pay automatically migrates your card to Apple Pay iCloud and safely stores it for you.
- Step 2: Add Suica • PASMO to Wallet on the new iPhone. On the new iPhone sign in with the same Apple ID, open Wallet, tap “+”, tap Suica•PASMO, add your card.
- New Apple Watch 2 Step: Transfer Suica • PASMO from Apple Watch to iPhone and back again. For Apple Watch Suica•PASMO users upgrading to a new Apple Watch while keeping the same iPhone, simply transfer the card from Apple Watch Wallet to iPhone Wallet with Watch app before unpairing the old Apple Watch. After the new Apple Watch is paired, transfer Suica•PASMO back from iPhone to Apple Watch.
Do the above steps with a good WiFi or 4G/5G network connection and outside of the 2am~4am JST Mobile Suica • Mobile PASMO system maintenance window. Don’t worry about losing your card SF account balance or commute plan information. Apple Pay iCloud and the Suica•PASMO systems preserve all of your card information. Just make sure that you are signed in with the same Apple ID on your new iPhone and that Apple Pay is turned on. If the add Suica•PASMO option does not show in Wallet, set the device Region to Japan, re-add Suica•PASMO, then return Region to your preference.
If the Suica•PASMO card number changes
The Suica•PASMO card ID number may change when removed and re-added to Wallet. Soft-linked Apple Pay Suica•PASMO services like EX App (smartEX and Express Reservation), Touch and Go Shinkansen and JR East Eki-net Shinkansen eTickets stop working when the Suica•PASMO ID number changes and users have to manually update the registration information to re-link services with the new ID. You can check the last 4 card number digits in the card information section.
If you wipe the old device, or forget to delete Suica•PASMO on the old device before setting up the new one and cannot find your previous Suica or PASMO, see Recover Suica•PASMO from a lost or wiped iPhone. Other topics can be found on the Apple Pay Suica • PASMO Guide.