The first thing to do if you have lost your iPhone is put the device in Lost Mode from another device using the same Apple ID or iCloud.com. Lost Mode disables Apple Pay on the device. If you find your iPhone, great, but how can you recover your Suica card when your old iPhone is either lost or wiped and you want to add Suica to a new iPhone?
No matter what the situation, Apple Pay iCloud keeps your transit card (Suica and PASMO, Octopus, Clipper, SmarTrip, TAP, HOP, China T-Union) or e-Money card (WAON and nanaco) stored value information safe on iCloud until you are ready to add the card again. The steps below use Suica but apply to all Apple Pay stored value cards.
Delete cards from Apple ID
If iPhone is lost or wiped, go to iCloud.com or the Apple ID website and sign in with the same Apple ID used for Apple Pay. Go to Settings>My Devices and select the lost iPhone:
- First delete your Apple Pay cards. This brings up a Wallet confirmation > confirm and delete your Apple Pay cards, it may take a few minutes to process completely.
- After Apple Pay Suica (etc.) is successfully deleted, delete the old iPhone from My Devices.
The same operation can be done via iCloud settings on another iOS device or Mac signed in with the same Apple ID.
Restore Suica
Restoring Suica etc. is exactly the same as transferring Suica to a new iPhone. Once you successfully delete the card on the lost iPhone, or if you have wiped iPhone and want to restore the card to a new iPhone, simply add the card using the iOS 15 Wallet app Previous Cards category.
iOS 15 Wallet Previous Cards
All previous cards used with your Apple ID will show up as a card option in iOS 15 Wallet Previous Cards: tap “+” > tap Previous Cards, confirm the cards you want to re-add are selected and tap Continue.
Troubleshooting
Card Already Exists in Wallet error
If for some reason you are having difficulty re-adding Suica • PASMO•WAON•nanaco to iPhone and see and a Wallet error message, “this card already exists in Wallet,” in the last step of the adding process: sign out of iCloud, restart the device and sign back into iCloud with the same Apple ID. This will clear up any problems.
Card Unavailable error
If you see ‘Card Unavailable’ it means the card is fine but there are some issues that the Suica • PASMO • WAON • nanaco systems need to clear during the offline nightly maintenance window. Simply wait for the end of the next maintenance window: 2am~4am Japan Standard Time, or 24 hours, then re-add the card.
Card number changes
Suica • PASMO card ID numbers can change when removed and re-added to Wallet. Softlinked services like EX App (smartEX and Express Reservation), Eki-net Shinkansen eTickets and Touch and Go Shinkansen stop working when the ID number changes and you need to update the linked IC card registration information to re-link the services.
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