NSW announced a public beta test for Opal digital card in October and rolled it out today for Apple Pay and Samsung Pay. Trial users can register, and if one of the lucky chosen ones, install and use Opal digital on their device. iPhone trial users will need to download […]
The Apple Watch Transit Gate Wrist Twist
Transit gate tappers are endlessly fascinating to watch: feather touchers, slappers, pocket fumblers, precision marchers, schlep slumpers. The daily routine is never routine. Apple Watch transit-gating has a different set of challenges compared to plastic transit cards and smartphones, and a different set of circumstances: left wrist vs right wrist, […]
Dear Jane, we fucked up, sincerely MTA
The piecemeal MTA OMNY rollout is a lesson how not to do a transition from old system to new system. A case where poor design, poor management choices and unanticipated user interaction, each insignificant in isolation, snowball into a nagging long term problem. The problem goes like this: (1) Apple […]
Why is MTA OMNY asking Apple to fix Face ID?
MTA is asking Apple to fix Face ID. We all know that using Face ID with face masks sucks but the MTA situation is special. It’s a perfect storm of 2 separate issues, the Face ID with face mask problem and the OMNY rollout problem combined in a COVID crucible. […]
If you need to enter your passcode
A reader asked me about using face masks with Express Transit. The great thing about Express Transit with Suica and Octopus is that the user doesn’t need Face ID or Touch ID to use transit or buy stuff. It’s very convenient to have, especially in our face mask era. iOS […]